Refrigerator reviews in Paramus, New Jersey

Horrible Horrible Horrible. I think the technicians work on commission. I asked them to fix my ice machine , gave me an estimate for about $2200 for the machines. Suggested I purchase a new one, received a quote for $5500. Looked around, found a guy from Oakland NJ. Fix the problem for $300.00 , serviced the machine for another $300. Working like brand new. Coldstat still charged $169.00 for a service call. I will take this matter to better business bureau. Zero out of 100.

Zero customer service skills. Poorly run company. Apparently the business can't function if its hot out.

Do not use ColdStat to repair a KolPak Walk-In! I called ColdStat to repair the heat wire on my 4 year old KolPak Walk in freezer in November of 2021, October 2022 it needs to be replaced again, June of 2023 it needs to be replaced again. The gasket for the door was cut and therefore installed improperly in June and again in July of 2023. The heatwire malfunctions AGAIN in December of 2023. ColdStat suggests a $4000 repair which seems absurd to me and so I get KolPak directly involved, my unit was under warranty yet ColdStat said it was not and charged me full price for parts each repair. KolPak suggested another repair company which discovered that the wiring for the heat wire had been altered (you can make any assumptions you like) which caused the 4 malfunctions, Coldstat never discovered this which makes me question the competency of their technicians. It's been a year with the properly installed KolPak certified parts that were covered under warranty and I've had ZERO issues. Yesterday I get a charge on my credit card from ColdStat, claiming I have outstanding balances. This company is not trustworty.

Terrible service, incredibly overpriced and did not complete the job. Avoid at all costs

Coldstat is my go to place! They have repaired, replaced and re-designed stores for me. The office is very attentive, the onsite technicians are very knowledgeable and their overall company is fantastic to work with. I own a Butcher Shop with 5 walk-ins and 5 deli cases and keeping them at the proper temperature is crucial and Coldstat ensures they are all perfect. I would highly recommend Coldstat to everyone

Do not bring your cargo here. It is very inconvenient for large trucks to enter, and the worker is very rude. In my opinion, this is not a suitable place.

Want to thank Anthony at Coldstat Refrigeration for a 5 star service.
Quick and reliable also top notch servicemen in handling our Refrigeration service.

I can’t say enough great things about Coldstat. After a major blizzard, when most businesses were still digging out, John and his team showed up the very next day to fix our walk-in refrigerator. That level of reliability alone is impressive, but what really stood out was his professionalism. He was respectful, polite, and genuinely courteous the entire time, explaining everything clearly and working efficiently.

The repair was done quickly, the pricing was fair, and the whole experience was stress-free — which is priceless when you’re dealing with refrigeration issues. It’s rare to find a company that delivers this combination of speed, quality work, and outstanding customer service. Highly recommend to anyone who needs refrigeration help and wants it done right the first time!