Reviews of local pros in Paramus, New Jersey

Can’t say enough good things about this service. The handymen are fast and friendly. Additionally, the service is reliable. We’ve even called Tommy’s plumbing to fix jobs done by other companies. Another company performed maintenance on our furnace. As a result, there was a gas leak. We called Tommy’s emergency line and they were over right away to fix the problem, and we haven't had a gas leak since. Additionally, a houseguest had accidentally flushed a small bottle of deodorizer down the toilet that we could not dislodge ourselves. Tommy’s service was over within an hour and in about 1 hour’s time the clog was removed.

Have tried to use Tommy’s service several times.

Service one was for a furnace issue where they claimed to have fixed the issue on their first visit, but had to come back only a week later to fix it again. The second tech claimed that the work that was stated to be complete the first time was not done. After the second service my furnace has been working perfectly.

Second was for an air conditioner service appointment. They have simply not returned any of my calls to get the work complete. Disappointing and frustrating customer service.

Excellent service. Tommy provided us with care into the evening as he installed an A/C during a recent hot spell.
We recommend him highly.

Tommy and his crew could not have been more professional, always on time and very friendly.
They did an excellent job of installing a whole new air conditioning system, new furnace, and corrected a previous plumbers mistakes when he installed our hot water tank. Neat, clean, timely and excellent work ethic. Tommy went over and above to help us out of problems we were having with other less reputable companies. Would highly recommend Tommys Plumbing & Heating!

I do not recommend this plumbing & heating service. I had a boiler that was installed two years ago by another company that shut down and was told they had sold or given their equipment to Tommys. My boiler stopped working several days ago. I called Tommys and they came to take a look. First visit I was told there was a "loose connection" and that it was fixed. After they left, the boiler stopped working again. They came back again and told me they had missed another "loose connection" and fixed it. They left and it stopped working again. When they came back they told me the system was just heating the water tank first due to priority and was working again. After they left it stopped working. They came back the following day with a different employee. He looked at the boiler for a while and told me it was either the pressure of the gas supply or the gas valve had to be replaced. He told me to call the gas company to check the pressure. The gas company came later that evening and told me the pressure was fine and that none of the diagnostic claims of Tommys staff were true. I left another message for Tommys and never heard back. I have two young kids and they left us without heat and hot water and in general are hard to reach. You have to go through an answering service and call multiple times to get a response. So in summary, my experience with them has been that they are unable to diagnose issues with a boiler and do not appropriately prioritize the issue based on how hard they are to reach despite advertising themselves as a 24 hour service. I am very disappointed and feel like I wasted my money only to have resolution of this issue delayed several days. Maybe all of this is a one-off for them or my boiler has a particularly hard to diagnose issue. But at this time, I can only give them one star based on the quality of my experience in terms of competence and customer service/prioritization.

Update: I am dumbfounded by the company's response to my review. Not sure what they mean by me being cheap or expecting it to be under warranty. They charged me about $400 for the first visit. I was not charged for the 3 follow up visits as the issue was not resolved which I think was appropriate. There were no new parts installed. I asked them if anything was covered under warranty and they said no which I accepted. Anyway, I felt I had to clarify based on the really disingenuous response. Like I said, my issue was never resolved and they never followed up. They never told me they had decided to stop working with me. Last I heard, they said to contact them if the gas company said there was no pressure issue and they would replace the valve itself (with the gas company says is not the issue). Anyway, I like to support local businesses and I gave the prior plumber who installed the boiler a stellar review. I have no idea if there was an issue with installation. So it is true this company did not install the boiler and should not be blamed for any installation issues. Happy to discuss with the owner and edit my review if he thinks it is unfair.

Tommy was quick to react to my dead a/c. He had one ordered and installed in days, and was fully professional. Totally satisfied.

Tommy & Team came to the rescue. Excellent service and positively amazing experience! Would recommend Tommy's Plumbing to anyone.

I can’t write enough how great Tommy’s plumbing & heating is. I’ve used this company for years. Recently my ac unit broke right in the beginning of a heat wave. I got estimates from 4 companies. Tommy was the only one who didn’t try to sell me a furnace too. I always try to give local businesses my $. Tommy’s is honest, reliable and puts his customers first. I’m happy to give this business a 5 star rating. It really should be a 10!

Tommy‘s plumbing and Company have been working on both my first house and when I moved, my second house, they are total professionals, know exactly what they’re doing, are honest and I feel so lucky to have such quality team there. The problem with plumbing is, it’s usually an emergency. They always try to get there as soon as possible. It’s hard to find people who can assess quickly the exact problem and then fix it right then and there. Tommy does and can.

I had major issues with my main sewer line and Tommy and son did a wonderful job today helping me out! I would highly recommend them! I was in a fix and he helped me out reasonably ! I will definitely be calling them again in the future !

Professional, reasonable,.responsive

Fair prices and great customer service. No funny business.

Excellent service...explained the problem, spent time reviewing my options, and the unit works now! Thank you.

Rep very knowledgeable and informative, not pushy. Definitely considering using

Very fair prices and the service is unmatched.

Guys showing up drunk to a job is unacceptable. Would never use them again.

The best HVAC team in Bergen County

This is a top notch professional company. A real pleasure to work with. Extremely knowledgeable. I'm so glad I found them. Julie Pilosio

The Best ! We ( Church Alive) have been using Atlantic for about 3 years now. They have helped us with all of our AC and heating issues!

Matt was incredibly helpful, patient, and meticulous. Helped me find the part I needed to repair my AC, which saved me a bunch on an otherwise expensive repair. Couldn't be happier.

Called them late during a hot day and they called me back very first thing next morning. Owner said he had the part and could get there later that afternoon. Tech that shower up was courteous and said he could get it back up and running in no time. Had to be almost 100 degrees out while guy was working. He got it done and made it happen. They were no nonsense guys and made it happen.