HVAC reviews in Princeton Junction, New Jersey

Very satisfied with the work. Each worker was polite took the time to explain things to me and did a very good job. The area they worked in was extremely clean and they never rushed even when we were trying to get an app to work. Happy customer

A 6-week old heating system sold and installed by Princeton Air failed after a few weeks leaving us without heat in half the house for more than a week and counting. No sense of urgency or accountability or communication other than robo texts asking for 5-star reviews. Still waiting. Beware.

Brian was phenomenal!!! Very professional and extremely knowledgeable! He serviced my generator and replaced the battery.
I would recommend him to everyone.
Brian gets a 5 star!!!!

The only issue I had was I was overcharged!

I had high hopes when I chose Princeton Air to install my new HVAC system but unfortunately the whole process has been very underwhelming. Princeton Air installed the system back at the end of June and by early August the condensing pipe started overflowing and the water saturated and damaged my floor. I had to hire a remediation company to remove the moisture and needed to replace my entire floor. Princeton Air told me that it was probably due to some blockage in my pipe, however, this was never an issue prior to the install and I have lived here for over 15 years. To me it seems like when they placed the AC unit down they compacted the soil, which blocked the outside drain of the condensing pipe because when one of their technicians removed the dirt surrounding the drain hole, all the water gushed out. I asked one of their managers why they didn’t check to make sure the water was flowing out properly during the install. He told me it was not part of the process. Princeton Air advised me to submit a claim through my insurance company for the damages and they would cover my deductible. Not sure why this wasn’t submitted through their insurance since it seems like they caused the issue. Regardless this incident occurred back in early August and I still have not received the funds to cover my deductible, which they told me that they would send right away. Additionally, it’s almost four months (16 weeks as opposed to the 6 weeks I was told) since the install that my local building department would contact me regarding the permit. I have called Princeton Air inquiring about it and they told me someone from their company will call me to discuss. No one has called me yet. Not sure what is the holdup in getting the permit and deductible that they promised me processed. Looks like I will be contacting the building department myself and notifying the NJ Division of Consumer Affairs and BBB. Didn’t want to go this route but I am left with no alternative choice since no one is responding to my calls. I highly urge you to use this company with an err side of caution because no consumer should have to go through all this. It’s been time consuming and stressful.

UPDATE: Thank you for processing my refund. I had contacted Will on Monday (11/3) to obtain a status update on my permit but still have not received a call back. I contacted the building department and was told that they are in need of the application fee. Who can assist with this? Thanks.

I had maintenance service. Jorge was extremely professional and friendly. He didn't give up until he found reason for an issue and gave me recommendations. Some people will give up and take money and go, but Jorge took some time, analyzed all the options and explained me the issue very well.
Thank you.

They were super helpful and efficient! We had an issue with our toilet and Jason did a great job fixing it. He came out on a Saturday and was in and out in quickly !!

Installation team was professional , there arrived on time as scheduled and installed Both the Heating and AC systems in no time as they were very experienced. I was able to get the installation scheduled in one day from confirmation due to emergency and they were very helpful.

We can’t say enough great things about Princeton Air! When our air conditioning broke down, they responded within minutes and had sent Ryan out within two hours to assess what was happening. We decided to purchase a whole new system since ours was 20 years old and too expensive to fix. From the very first call from Steve, to the final installation, the entire experience was outstanding.

Our salesperson, Chuck, was incredibly knowledgeable and patient, taking the time to explain all of our options so we could make the best decision for our home. There was no pressure—just honest guidance and a clear understanding of what would work best for us.

The installers, Kiana, Jimmy, and John and their team, and the electricians, Jaffer and Brian, were equally impressive. They arrived on time, were so polite, efficient, and treated our home with the utmost respect. Their attention to detail was second to none—they made sure everything was installed perfectly and cleaned up without leaving a speck of dirt behind. Our house needed some special attention with the electric and they went above and beyond to make sure everything was redone and installed safely. They also walked us through how to use our new system and stayed around for a half hour to make sure it was working perfectly. They even sent another person a few days later to make sure it was still working correctly and to our satisfaction.

It’s rare these days to find a company that truly cares about quality and customer satisfaction, but Princeton Air exceeded every expectation.

If you need heating or cooling service, don’t look anywhere else. Princeton Air is professional, reliable, and truly committed to excellence. We are thrilled with our new system and the entire experience. Highly recommend!

Alijuquan Taylor was excellent! Knowledgeable, informative, patient, affable and competent. It was a privilege to have him service my heating system. He took the time to engage me and make certain that I understood what he was doing at all times. Princeton Air is lucky to have such a kind and knowledgeable employee.

I have had two technicians come in separate visits try to figure out the problem with my heat (boiler and two thermosts) and so far, they have not solved the problem. I am going to try once more to get a most experienced technician and then I am going to find another service company to figure it out. I have been a Princeton Air customer for over 30 years. This is unlike them.

Be sure to ask questions about pricing throughout. Have no problem charging 8x -10x's the price of an item because it is "in their service book at that price" Quoted me $500-700 for an $18 part that was still under warranty. Also will try to charge $300 for a humidifier pad that cost $50 for a four pack.

Very happy with Princeton Air. We had an emergency in our home with a backed up sewar and Wilver Matos arrived quickly that same day, brought in heavy equipment and worked hard to solve it. When he realized how severe the problem was, smartly reccomended Arrow Sewer and Drain who came in and fixed it the next day. Thank you!

Robert did an outstanding job. He was here within 24 hours of my call, fixed the issue, and was reasonably priced. Would highly recommend!

Thank you for a job well done. Service people were very professional. Andre the sales representative was very knowledgeable. Kevin the plumber was great

We have a membership. We have 3 furnaces. Norman came to ensure everything was working. There were problems with each furnace. He fixed everything. He was very pleasant, very efficient and effective. I would recommend him to anyone. All the work was covered by the membership.

Princeton air and their various employees showed talent, thoroughness and expertise I needed to get my furnace replaced and home warm again - Thank you to Latrell, Ryan, Steve, John and Johnny. A great team that are personable, caring and made me feel that they only cared about me - Thank you!

We had a technician from Princeton Air come out and do routine maintenance on our furnace. He was excellent, thoroughly checked out our furnace and clearly explained problems and options. Sent us pictures and information. Highly recommend.

Before the merger of Princeton Air and Weltman, the later was an outstanding Company. Today I had an appointment to have a dishwasher uninstalled. Appointment time was given was between 8am to 12pm. I received three phone calls from Princeton Air stating that the "lone" plumber was "wrapping it Up" with the previous customer. Well six hours later still no plumber. The reason I stated "lone" plumber as with one of my phone calls I asked Marcos if there was a back up Plumber? He responded "No". Two companies merged and there is only one plumber? Think about it.

From start to finish my need for a tuneup on my furnace couldn't have been any better. The repair technician was excellent and I couldn't be more happy for the service he provided to me. This company has true dedicated workers and I appreciate the service I was provided. Highly recommend without hesitation.

I contacted this company when I came home and realized that I had no running water in my house. The weather has been unseasonably cold for days.The plumber was very courteous and professional. He explained everything he was doing, and although I still don’t have water, he was able to determine that the problem was with where my water meter met the main line. I have since contacted the township to address the problem. I would recommend this company to my family and friends.

We moved into a new home and had no idea about the heating system. The technician. Dominic, took time to show us the system and made good recommendations. We now feel we have good knowledge of the workings and look forward to working with Princeton Air for our future needs.