Reviews of local pros in Roselle, New Jersey

I just had an old window replaced by Joe Percario. Both men who installed the window worked as a team. They worked non-stop; were meticulous ; truly professional and did a great job. I am so glad I had them install my window as opposed to Cal Decker and Son.

We knew we needed the roof repaired but still were very happy with the inspection done prior to beginning the job. They we're thorough and cleaned up at the end of each day.

I regret signing a contract with Percario on july 30, 2020.. The work was promised to begin september 15 but started on November 24. 6 months later we're still waiting for it to be completed. There is little to no communication. Entire weeks can go by with no work, no call, no text. They have more projects than they can service and end up juggling the work.
Do you homework. Ask questions. Get it in writing. Demand permits. Better yet, go with a different company.
Eileen

My experience was within 4 months of completing a portico install at my residence, the work deteriorated in that the portico is sinking. Contractor said the issue was cosmetic and after the cosmetic fix, it deteriorated again. I have a professional engineer's report stating that work required footings and that no footings are installed. Contractor claims portico is tied to home structure but engineer has confirmed that is a false statement. I would not use this Contractor again. I hope someday I can reverse this rating. If I could, I would attach pictures to this rating.

TLDR; Overall the experience has been positive, but there were definitely some bumps along the way.

So, we were new to the whole home improvement game, and had no clue what we were doing at the start. We wanted to finish our basement, and we had a number in mind based on some other friends that had similar services done. We went with Joe Percario because of his BBB profile, and some of the reviews and photos we had seen of "his" work.

Step one is that they send the estimator/salesman to get a look at the proposed project space. They take measurements, and they consult their big binder. The price came back at about twice what we were expecting. Okay, so now the "downgrades" follow. Well, instead of this, we can do this...yadda yadda yadda. Okay, we finally converge, and agree (still not quite as low as we had hoped/expected, but still within reason).

Step two is that they send in the project manager, PM, (who is a JP employee). He looks over the space, takes measurements and looks at what is on the order form. It is of the UTMOST importance that you realize that the PM will do everything in their power to minimize their costs. Unless you are very specific when drawing up the contract, this can bite you in the ass. In order to keep the costs down, we had to cut off a section of the basement with a wall. They wanted to install half a wall (not putting dry wall on both sides). We eventually agreed to have them put up drywall, but not finish the other side. They wanted to not finish the closet space under the stairs, but eventually had to because the Township MADE them because of fire code violations. So, yeah, we bumped heads a few times because things were not explicitly written out in the contract. We'll know better next time. Remember, the salesman promises the world, but the PM is the one that you'll have to deal with.

For those that don't know, the PM hires other contractors to actually do the work. The only time we had JP employees was when they had to come back and do the closet under the stairs...and when we had to replace sections of the floor...more on that later.

Okay, so we get rolling, some of the electrical is done, some of the framing is done...and then we come to a standstill for over a month as we wait for the permits. The PM had promised the project would be done before Christmas, it was not. He had lied to us continuously about the state of the permits, until I actually went over and talked with the township. Eventually we got the permits, and somewhere around this time the PM was actually terminated from the company and replaced by a new guy who had to get up to speed quickly.

As for the work, the basement looked beautiful when completed. There were issues though. The hvac crew installed vents in the existing ductwork without any kind of return (my hvac guys hated what they did) and the vents break very easily. I had one replaced almost immediately, and I've been dealing with a broken one for years now. So, we were not fans of that work.

Now the biggest problem was that we put tile down directly on the concrete slab floor. Everything was wonderful until the floor started to buckle. We called JP up and complained, and they sent JP workers over to fix the buckle. Again, it looked nice, until the floor buckled again. We were told that we should never have put tile down on the floor like that as there is movement of the slab, and this kind of thing happens. The biggest problem was that they said it like WE should have known better. Eventually, they fixed the problem again (even though they kept saying they were not at fault for it). We eventually agreed that if it happens again, they would remove the tiles, and we would have to put down a floating floor instead (think Pergo). They would handle the labor, but we'd have to buy material. Luckily, the floor hasn't buckled since.

So, eventually things got taken care of, but it took some effort on our part. Remember, they are out there to make money, not be your friend.

If I could give this company negative stars I would in a heart beat.
We contracted them to redo 2 of our bathrooms and the sales guy put us at ease. Everything went quickly downhill from there.

The project manager they assigned us didn't bother to truly listen to any of our requests and then kept arguing with us that we were the ones who didn't remember correctly. After about 4 or 5 of those arguments I kicked him out of my house. They also charged us an extra $4K for additions which we had told them about in the beginning but they basically had us cornered since they were half way through the job at that point. We then got another project manager who was much nicer but things still went wrong again and again.

The guy who they contracted to do our tiling was horrible. All the grout has completely cracked in two bathrooms. And today the cracks led to leaks in our basement.

They swept all the debris into the subfloor which eventually collapsed part of our basement ceiling.

PLEASE STAY FAR AWAY FROM THIS COMPANY!

Requested pricing for a pantry to be installed in my home two weeks ago, as well as future fencing/decking pricing. I am still waiting for my estimate. Called the company yesterday, and the woman said she would email Dominic (salesman) and that we would have our estimate the same day. No response, so we called again in the afternoon. The woman again said that she would email the salesman and make sure we'd receive a personal phone call. Well we have yet to receive any phone call from this company, or yet any estimate we have requested. Maybe instead of emailing an employee, that a simple phone call would be a much better solution. I was told this is the #1 general contractor in NJ. Well it seems that your customer service is lacking, and very unprofessional.

Update: After being asked to remove or update this review by the owner of the company, Joe Percario, here is our revision. After posting this original review, we were contacted to have another meeting with the owner, to go over our quote. Within seconds of his arrival, I was confronted if I was the writer of this review, and why it was posted, quoting "One bad review = 10 lost jobs for me." Then describing the job AGAIN, he suggested "installing a walk-in pantry, since we are cutting into the garage, for more room and storage, since your husband can eat a lot." To him this was a comical remark, although I myself was in absolute shock and awe of what he just said to my face. Finished the rest of the walk through, and continued into the dining room where he proceeded to finally put together our quote. In describing the quote, he suggested that "we install a heavy duty pull down staircase in the garage, that way it won't collapse while you're standing on it, or you could always go on a diet." If this is the manor that this man conducts his work, I am very surprised that he has been in business for so long. I am absolutely disgusted at this individual, and if I had not been in shock at the event, he would have been kicked immediately out of my house. I have never been so disrespected in my own home! You should be at your utmost respect while talking with a customer you would like to do business with, not degrade them in their own home. To all future customers, please beware of the individual that will be working on your home.

What a pleasure working with Joe Percario and his team. They replaced my old roof and fixed all the gutters and soffits expeditiously and with little disruption to my business. Couldn't be happier with the job they did or the people I worked with. True professionals! Highly recommended.

I would like to leave this review for Joe Percario General Contractor because I had a very positive experience with them. I dealt with Tom the consultant and the construction team was very clean and courteous the entire time. We did some window and door replacements and it was a hassle free experience. Good quality and worth every penny. Thank you Percario.

I just recently completed a major interior renovation with Percario (kitchen, bathroom, knocking down walls, a number of other plumbing, electrical, and structure components). They do it all. My wife and I are truly wowed by the final product. Great quality work, expert design advice (especially needed if you are knocking down walls), very flexible and supportive throughout the entire process. Amazing team of people there.

Overall, can't say enough good things.

Excellent work. Had a roof installed, second one by Percario, last one was 25 years ago. Very professional from the appointment phone call to the completion follow-up call. Work was scheduled within 2 weeks of estimate. Job started and finished on schedule. Very satisfied.

This was the greatest experience ever. The entire job was done so professionally and everyone was a delight. I had an addition, roof, a kitchen and new windows put in. Everything was done exactly as they said it would be done in the time they said it would be done. The entire team was fantastic at helping us with all our needs to get the job done right.I would tell anyone who needs to get home improvements down to just take the time and sit with a rep. You will find out for yourself how great this company truly is. Pass it on.

I had a ton of work done including a new tri-level roof, two customs windows, new siding in areas, and work on the Patio. They weren't the cheapest (you don't want the cheapest ever or even close to it), but they did a great, PROFFESSIONAL job. On time, neat and orderly, and it's three years later and the work is holding up wonderfully. I thought I had a leak on the roof and I called them and the work manager came out, went on the roof, and turns out it was a leak from one of the windows which we didn't replace. They caulked it up for me for free even though it wasn't their responsibility and had nothing to do with the new roof they put in. It made me feel good to know my contractor is there for me. That's why I originally chose them, hoping they would be solid, and they sure were. Calling them back in the Spring to get more work done. Jersey City, NJ.

Professional. Responsive. And did a great job fixing/partly replacing a section of our roof several years ago. With all the rain they recently diagnosed and repairied water leak from a roof vent. They answer their phones and call back. And because this was so time sensitive I was really impressed at how fast they came to my house. Highly recommend.

I am writing this as work is being done on a siding job. Ultimately I hired Percario because I specifically asked if they subcontracted, Joe said no. Here we are day 2 of a month delayed siding job and guess what? Subcontractors are here. I asked to speak to Joe when i called the office, was given attitude (up until then everyone was very nice) and told I cant speak to Joe, only Dom. I asked who he was since i never heard the name and the lady blew me off i had to tell her listen if my money is good enough to take then treat me with some respect. its been 3 days no call from Dom, and personally id rather have went with a company that doesnt say 1 thing and do another. I could have saved money and went to the subcontractor myself. Ill update review when the job is complete and see how they rectify my concerns.

We used Percario to replace and install new double doors for our house and had a great experience working with them! They were very professional, really satisfied with their service. We are happy with our finished product.

I was a fairly new homeowner with limited knowledge about construction and craftsmanship when my cement slab cracked and flooded the basement. I don’t know what I would have done without the levelheaded, fair and informatively honest Dominic Percario.
He gives you options and then describes them in layman terms breaking down each step in the process so you can make the decision that is best for you and your home or business. His team’s work is efficient, clean and well executed. I don’t know where I would have been without his guidance and knowledge during the harrowing insurance process. I am grateful for Joe Percario General Contractors.

Please be careful if you are doing business with this company. The owner will come to your home, and will talk a good talk to get you to sign a contract. They will charge you a whole lot of money for mediocre work. The mediocre performance is for what was finished. A I feel like I was ripped off by this company.The son/ co-owner doesn't seem to care about customer service. I will never work with these people again. Update 2 months later// Just found out that along with the cable cords they ripped out, they also ripped out the bird netting and spikes we had installed. Never asked or told us they removed it. So disappointing.

Save your money and go with someone else this company is very unprofessional. The owner is now going under the reviews saying he isn't affiliated with the company which is a lie. The general contractors and the Percario Properties LLC is the same company. I think I would know I was a previous tenant. I won't be taking any reviews down until someone explain to me why y'all are still keeping my security deposit!!!

I just had a full bathroom remodel completed by Percario. Dave, Jim and Dom were outstanding to work with. I had a challenging timeline to work with and Percario delivered a quick turnaround with a seamless approach. They did the job right, secured the permits needed and helped provide guidance every step of the way. The finished product turned out great. Everyone who was a part of job was accessible and punctual with any and all questions/concerns. I would highly recommend using Percario for one of your projects.

We used Joe Percario to install replacement windows in our home. The crew was quick and professional. We were so pleased with the work they did we recommended them to some friends who were also getting replacement windows put in their home. They loved them too.