Reviews of local pros in Runnemede, New Jersey

I'd recommend potential customers to demand seeing a quote before letting the technician do the job. I tried to replace my furnace igniter on my own, but I purchased one that was too tall. Before I knew it, the technician swapped out the one I installed with a shorter one, and my furnace worked great. I was relieved it was only the igniter because I feared the burners needed cleaning or replacement, and who knows how much that would cost... So, I gave the technician the igniter I installed the day prior, thinking they could use it for someone who needed it, and the technician went back to the truck to draw up my bill.

After less than 30 minutes of time, I was billed a total of $513.20. I was charged $165 for the person to come out, and then I was charged $348.20 for the new igniter, for it to be wired on, and for it to be tested to see if it worked. I wrote the check and changed my attention to a sofa delivery I was receiving at the same time, but later I decided I would call to speak with a manager to better understand what I was exactly charged for. I was worried I had been charged the wrong amount for the igniter, since, just the day before, I went shopping for exactly that part. It cost $50. I was very upset because if I knew that would be the price of the job, I would've asked the technician to please leave, I'll find the shorter igniter myself, here is $200 or whatever the amount would be for coming out.

About a week later the manager called me back, and they explained that the $348.20 invoice item which reads, and I quote, "hot surface igniter. Installed and wired in/tested/workin As it should" - includes the cost of the part, labor, insurance, education for the employees, having $1 Million on hand at all times in case something happens, truck expenses, cable bills, phone bills, gas, paying the person who answers the phone, and other charges associated with running a business etc. etc. That explanation comforted me in knowing that there were other expenses making up this invoice item which weren't evident on the paper, handwritten invoice, because I would've been really upset if I received an approximate 673% up-charge for an igniter. After explaining to the manager how shocked I was at this price and how disappointed I was that I didn't have the opportunity to decline service, he told me he would make a note on my file for $50 off my next service. So, again, my advice to potential customers is to demand a quote before the technician just does the job.

I'd also recommend the company to produce more detailed invoices so that customers know and understand exactly what they are being charged for. There should be individual line items for any parts, a line item for the labor, one for any flat fees for showing up, and that really should be it. If they wanted to include a line item for gas, that would probably be fine these days, too. It isn't good to lump everything into one big charge - it's confusing, and in some cases across the region it can be purposefully misleading just to charge more.

I'm looking for a heating company to replace our oil furnace with a high-efficiency gas furnace and to replace our old gas hot water with a high-efficiency unit as well. I just wanted to let the owner know that making kind of nasty comments about customers who complain really doesn't do a lot to promote your business to potential customers. I actually had a good experience when I got a bid from you guys, but your responses here seem so rude and annoyed, I decided to go elsewhere for the actual job. In the future, you might want to sound more customer-friendly in your responses.

Had a bad experience. To be fair they tried to make it right. I got one price on the phone doubled at the door. So I understand that they have a certain billing structure but to be laughed at when I said I wasn't told was the moment I knew I would not give them any more of my money. They installed a munchkin boiler and it is super junk. I have to replace the spark plugs 2 times per year. That isn't their fault but it adds to my frustration. So I bought the part and installed it and I saved over 1000 dollars on the quoted price 1600. The part was 400

I would definitely recommend this company. My heater was not working. They were able to send a technician out the same day and was able to get my heater working. The office staff is so friendly and the technician was very efficient knowledgeable. Pricing was very reasonable. Thank you

I had a gas leak and SJ gas shut off my gas. I called Runnemede Heating & Plumbing and Katie answered the phone she was so nice and quick to setup my service! The technician came out found the leaks and my gas was back on! They were professional and service was fast!

I've used Runnemede Plumbing, Heating, Cooling and Electric for about 3 years, and I love them. They are professional, friendly, DEPENDABLE, and all at the reasonable price. I'm truly pleased with this company, and I tend to be very critical. Definitely try using them!

We have been a customer for more than 10 years and in that time I've had no problems with any of the service technicians being unprofessional. RPHCE had installed a Heating and Air Conditioning system a few years ago to replace the original unit for the house that was at the point where it was no longer cost effective to fix the various problems. All the work was outlined in as much detail as I wanted, and the work was done to meet that expectation. They have come to our house within a few hours to fix the AC when its > 95 degrees outside, on a weekend when an asthmatic family member couldn't go somewhere cooler due to a recently broken leg. When I asked them to come to my house to consult/review/check my own plumbing work, the plumber was very knowledgeable and had a good attitude. If we ever move again, we are taking them with us.

I have used RPHCE for many years including new heater and A/C system installations as well as repairs and maintenance. They have always been timely, knowledgeable and professional. I would highly recommend them to anyone in need of heater or A/C work.

I have gone through the various reviews of Runnemede, and while I cannot comment on them specifically, I can say that I have never had a negative experience. In my prior house, they were the only company that could fix a four-zone heating and cooling system that was installed by a different company. When we purchased our new house, we had a dead register and Runnemede was the only company to identify the source of the problem. As of May 2017, I would highly recommend this company over most others and trust me, I've had many others come through both homes I have owned.

Runnemede has done $100,000 in improvements to both my homes over the past 20 years. I feel they are the only ones I can trust with the intricacies of the work. I always think my ideas are good but they know how things work. They always have better fixes.

My air conditioner stopped working in the middle of a heat wave. Mason came out the next day. He was professional and friendly. The best part was, he had my unit fixed in less than an hour. I never even broke a sweat. Thank you Mason and Big Red R!

We can’t thank Chris, Mason, and Greg enough! Our air conditioner decided to stop working and Runnemede came right out and solved the problem. It wasn’t an easy fix especially on a Friday and we are very grateful for all their hard work and knowledge. We highly recommend Runnemede Plumbing, Heating, Cooling, and Electric!

I have been using this company for all my plumbing and electrical needs for 8 years! They did my oil to gas conversion. In a very timely and clean manner. Also helped me to get set up with financing and rebates. They are very professional and will always come no matter what time or day it is. My most recent service was a boiler flush. He was in and out in N hour and arrived on time! Very friendly staff that will answer any questions you may have. All in all a good local contractor!

I found this company's information on our heating system and I am glad it was there. A tech was at my home within 2 days of my call (not an emergency) and was beyond helpful, professional, and genuinely nice. He answered all my questions and gave great advice. The owner, Chris, completed a follow-up call to check in, which is rare these days - they seem to truly care about the customers. He too was super easy to talk to and I am actually looking forward to my cooling service in the spring. Highly recommend.

Very responsive. Terrific technicians. Dave was fantastic. The office staff is also terrific. I bought my new HVAC from them. They are not the lowest price. But, I trust them.

I’ve used these guys for my house and the American Legion post 100. They are the best of the best. I just had fire alarms installed in my house and they checked the heating and air. They said it was fine. How’s that for honesty.

We had a serious ac problem which caused water to leak constantly all over the floor where the system was located. Runnemede Plumbing, etc., sent a wonderful tech named Mason to our home and he located the issue immediately and replaced the necessary part. I am so grateful that he came when he did and so far, our system is no longer leaking excessive amounts of water all over the floor and it appears everything is now back to normal He was very knowledgeable and we are so happy.

We've been using Runnemede for plumbing/HVAC for over 25 years, over two generations and several homes. The staff is fantastic, the services are great, and they're extremely reliable. We always recommend them when given the opportunity and will continue to call them!

We were assigned to Runnemede by our Home Warranty Company after the first company they provided us could not come look at our nom working heater for almost 48 hours in February. Runnemede had someone at our home within 2 hours of being contacted by the Home Warranty Company. The tech quickly determined the issue was with the motor on our furnace and submitted all the paperwork to get the part and installed it the next morning. The company went above and beyond to assist us during a stressful time of not having any heat the day before our daughter’s birthday party that was planned at our home. We will be requesting them again if we have any other issues. They truly care about the customers they serve.

I have used Runnemede plumbing several times and have always been happy with their professionalism, kindness and prompt service. Whether working on the furnace, kitchen sink, electrical wiring, their work has always been exceptional.

Had a plumbing repair done on my main sink. Quick, clean, and courteous. I was surprised at a human not only answering the phone the first time I called, but with quite a mouthful to say :D, as they are Runnemede heating, cooling, plumbing and probably a few other things. However they followed up every step of the way and even after the job was done. I have used them for HVAC in the past also with nothing but good things to say.