Reviews of local pros in Secaucus, New Jersey

Excellent customer service!
Thanks for helping us out with the boiler
Appreciate your professionalism

Out of every supply house I've been to, Ferguson has the slowest customer service.
Also very inadequate with HVAC supply. They don't carry half the items most HVAC supply houses do

They unload quickly but they go by appointment

I just bought a water heater here. The sales associates Max and Carter were really helpful, friendly, and had great attitudes; they made the whole process very easy. Also, there's pretty decent free coffee in the back of the store.

It's always the same to get a few items, it takes me more than 45min/75min. Whole bunch of workers talking about football and baseball and other things while costumer is waiting to get his job done.
They do have everything you might need.
I will report to my company to stop using this location in Secaucus. Everything is fun for who's behind the counter but costumers need to get things done asap.
Shitshow this location. And of course, after this post, I will never come back here. Never! And so everyone else that works for the company I'm in.
After 1hour waiting I left. Done.

Management was super friendly and helped me through a warranty issue. Called me to let me know when all issues were resolved
Can’t thank them enough!!!

Staff was great but as a contractor took a long time to check out. Some of the counter staff were waisting time with a clueless homeowners. While I'm paying my guys to stand around for materials. I'm a good customer so I was glad when few guys on the staff saw me waiting for over 1/2 hour stepped up to get me out asap so I can go to work.

Nice & friendly staff at ship/Receiving

Max late hour window time 1 hour 30 minutes & will be offloaded

Great experience across the board. Had an A.O. Smith water heater that failed and took it to Ferguson for a warranty replacement. Walter and the staff were very patient with me and went through various options for my replacement. Great customer service!

Called out Christian B on an item he sold me that was over a third cheaper in Home Depot and it was the exact same item. His response was don’t come back. Great way to deal with customers. How is anyone supposed to be loyal to the supply houses when there ripping you off.

Came out needing a propane water heater since mine went bad. I showed up just before closing thinking it would close an hour later. I drove far to pick this up and Walter was there to help me out in a pinch. This is my first time coming here and i can tell the customer service is fantastic. Would definitely be calling and picking up from these guys for plumbing needs.

This company has had the biggest downfall I’ve ever seen. Over 2 hours to get in touch . I Have bought hundreds of thousands from them over the years. They really let their company go.

Poor customer service...brought a expensive durastar split unit 2 months back...they shipped a faulty IDU...trying to get a replacement...no one calls back from customer or warranty support after leaving messages and calling many times

Very nice, well run distribution center. To unload PVC pipe you have to back up a ramp into the warehouse. It is a little challenging the first time or two.

I’m writing to express my disappointment with the service I received at your Secaucus location. I waited for over 30 minutes while multiple employees saw me but made no effort to assist. It was clear I was being ignored, and no one was willing to help.

This experience was unacceptable and far from the standard of service I expected from Ferguson. I hope you will address this issue with the team to prevent similar experiences for other customers.

This place saved me last week when my water heater broke! They were so nice and understanding, if I lived closer this would be my #1 spot! Thank you so much for your help when I was desperate.

As a regular ole retail customer, I came here to buy an AC unit that the website said they had one left in stock. I also called ahead, and the guy who answered the phone was incredibly helpful. Same vibe in the store. I was helped by a lovely man named Christian, who just could not have been friendlier. Service was fast.

Poor customer service
Went there twice and 5 phones calls and still waiting for my credit . Its been two weeks and being told every single time that we are going to follow up with you within few hours and days passing by and no words from them

Came to buy a couple of things the most useless staff. They don’t communicate they annoy you they are not helpful and they don’t care. Why would you run a business like this. May as well as shut the shop completely useless and would not come back. Save yourself the trouble go to homedepot.

Ferguson as a company is a terrible organization. I called a location looking for a certain part, they told me that it was at the Secaucus store. I confirm the part number they said yep that's it. I asked how many they had in stock they said plenty. I looked up the part number and it was for something totally different. He made some excuse about what I was looking at being a different part number internally but that he confirmed the part was available. I asked for the guy's name he wouldn't give it to me He just hung up the phone.

I drove 40 minutes away to go get the part, And they didn't know anything about it or anything close to it will recognize the part number he gave me. They didn't carry the category of part that I was looking for.

I was so perplexed, but after doing some digging I found out that what Ferguson will do is pretend like whatever part they have is available but at a different location and they'll send you to that location rather than tell you that Ferguson doesn't have something in stock, hoping they can upsell or cross sell you to something else. The guy on the line was just doing his job hoping he wouldn't get put in a position where he can get in trouble. He had nothing to gain, except maybe a promotion lying to people. These practices are deceptive, and you'll reap what you sow. I hope many people read this review, and you lose as much business as possible to other local companies. I've attached a photo because photos help reviews get better traction, and let my thumbs down reflect my experience with Ferguson. I've heard from plumber after plumber and HVAC owner after HVAC owner that Ferguson is the worst.

Thanks for the amazing work you did in making our dream plan come through with our basement apartment