Reviews of local pros in Thorofare, New Jersey

The team was very informative about all options available. We were able to set up and account and services and they were at the house 3 days later. The communication is great because they send you text/email updates when the techs are scheduled, when they are on their way, you can track where they are, and they let you know when they arrive! Summaries are provided at the end of each service. Would highly recommend to anyone looking for lawn care/treatment!

Friendly and efficient lawn care expert. Even kept a look out for the turtles roaming around the property, so not to injure them. 🙃

I can see improvement in my lawn since we started using TruGreen. Christopher W is very good at explaining the treatments and maintenance.

Dylan the service tech left me a lot of knowledge as to what my yard needed. Appreciated that and hope the next time I can be there to talk to the tech. Left area clean didn’t know he was here except for the sign outside.

Anthony P. was our specialist for our initial treatment. He was professional, friendly, efficient and knowledgeable. Thank you for making a great first impression as we are new customers to TruGreen.

Louis and his assistant took a rambling survey of my lawn with me. Then they broadcast weedcontrol. I asked if there will be an aeration this fall like the aeration I got in the spring. I would like that if it's part of my program. Today I paid forward to continue your services in 2026. Looking forward to more great service. Thanks, Dwight and Valerie Franz

Alfred was our specialist. It was the first service to our home. He walked around the property and explained reasons for damage that some our trees and shrubs experienced. He was knowledgeable and helpful. I recommend Trugreen based on our first very positive experience.

Excellent communication from the driver, he came to the door and introduced himself. He explained exactly what service he was providing before he start. He also asked if I had any concerns. Extremely prompt, professional and polite.

So Vernon, who came to do my mosquito service was awesome. I would give him five stars. But I give two stars to true Green because there is no way to contact anybody in the local office. The people who are actually coming to my house. You can only talk to a customer service call center person and there's an app that you cannot interact with any local employees whatsoever. I find it hard to believe that I spent almost $2,000 and I cannot believe that they use the customer call center as a buffering system leaving you with no choice for communication. I'm thinking about canceling the service because of this. I don't like the fact that I have no idea what's going on. No one has called me to explain since I paid the $2,000. And it seems like I have no say so whatsoever when the appointments are scheduled or how they're going about it.
No one's really explained what my $2,000 encompasses it's very vague on the website their descriptions are very vague in the app. There's certain issues that I need to address with the local employees. I have no way to contact them. A person in a call center somewhere is not going to be as educated as a person who's actually doing the servicr & coming to my property. I find this to be extremely aggravating, frustrating and annoying . No one has called to tell me to discuss my account or where/what the $2,000 is going to do or how they're going to go about their service. My first impression with the employee who showed up, for the mosquito service, was great. I give him five stars. But TruGreen I give them 2 stars. and I'm thinking about bumping it down to onejust because of this right here. I'm considered canceling it. It's very, very frustrating to spend so much money and to not have them communicate with me on a local level. This is not something that they inform you about when you sign up for the service. So just to let you guys know that all you can do is put in a request for someone to call you back. Which no one has. When I call the local number, it routes me to the call center. And no one has called me in the 5 days since I purchase the service, the pro service, the mosquito and the tree and shrub. I don't feel like I am important or priority or that they even care, just saying. More like take my money and then they can do whatever they want and I just have to deal with it. It's not a good way to do business.

Service is excellent. Their communication is clear and easy to understand. They answer any and all questions we have. I highly recommend their lawn care team!

Perfect timing! I was home when specialist knocked. I was able to advise reason for edging piece in my side yard blocking off a section of newly spouted seed. He assured me that he would be very careful as he knew that additional fertilizer would kill the young growth. I have found that all TruGreen techs I have talked to be knowledgeable & professional.

Technician knowledgeable friendly and respectful of my property

They mistakenly fertilized my yard instead of my neighbors house 3 houses down. I guess they can’t read. I had just put fertilizer down 3 days prior. They tell my fiancé that there is no damage to the lawn. Says we are all good to go and the burn spot is due to the drought. Even though I water for 20 mins per zone per day with a sprinkler system. No apology. No offer of compensation or to fix the yard. If they treat me this way when I didn’t ask for a service, I could only imagine how they treat their customers if there is an issue.

Great service. The young man was so polite. He put both dry and wet on the lawn. Thanks for bringing such a good company!

Today Dave from try green was at my house to aerate and seed.
Dave went over the process in full detail.
And proper watering.
Dave was very thorough and diligent on the process.
Dave is a true professional.

The technician (Luis F - Branch #5808) was excellent. He took the time to walk my yard and discuss issues i was having. He made recommendations. He provided appropriate treatment in addition to the treatment of the month. When he was done, he knocked on my door and further discussed what he found and what he did. He was an excellent technician and I wish I could get him all the time.

Great service and there technicians are very knowledgeable about the treatments that are applied and required.

Christopher answered the questions that I had and was very helpful. He does a great job. My Lawn looks better and better every year

UPDATE FOR DECEMBER 2019!!

A. Pridgeon of TrueGreen promised me in the summer that he would take care of this dilemma. I was skeptical but - HE DID. He agreed to perform some extra services free of charge and my lawn now looks much better. He is a man of his words. I hope in Spring of 2020 it will look like the picture I posted with the snapper turtle walking through the grass.

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I have been a customer of TruGreen since Scott's sold the lawn care business to them. I started with Scott's in 2011 and never had a problem. When Trugreen look over the service was lacking BUT I gave them a pass. Over the years I have had problems with my lawn and attributed it to not enough water (although I have a sprinkler system), too much water or just the heat. Now I realize that the problem was TruGreen. This season my lawn was beautiful. Within 24 hours of the fertilizer and grub application on 7/25/19 my lawn was burning up and turning color. I contacted TruGreen and they sent a specialist out and he put more fertilizer on it. it now looks like this. The branch manager still hasn't called me and I was told by a customer service representative to water it 10 minutes a day and it will get green again. If not with will revisit it in the fall. All I can say is - YOU HAVE GOT TO BE KIDDING ME. This saga will continue, I will not let it go. The picture with the snapper turtle is what my lawn looked like 4 weeks ago.

Our representative, Luis did a fantastic and thorough job. He even dismounted his tractor to apply fertilizer by hand in the areas that the tractor could not reach. This attention to detail is unique and should be celebrated!

Being faithful to Truegreen as given us a beautiful plush green lawn. The before & after photos show the benefits of Trugreen & the season has just begun. Gabriel M. always shows & does an outstanding job.