Reviews of local pros in Union, New Jersey

Luis and Jose did an excellent job - they're highly competent and pleasant to deal with, our heating system now works flawlessly.

Daniel was great, very knowledgeable and professional. The work I needed was completed promptly - he did it on the first call.

Our furnace died, but they sent someone over the next day. Dan was polite and got it sorted quickly. The price was fair considering the time spent.

Kay and her team did a great job. They responded quickly, communicated clearly and charged fairly. We'll consider them for our future needs.

Had a heat emergency today - no heat in my home. Called them and got quick response, sorted out the issue, and got a fair deal despite it being an emergency situation. Will definitely be recommending them.

I've been working with these guys for about two to three years now, and overall, they're a solid choice. Bob and Daniel are particularly standouts - they're reliable, approachable, and treat customers fairly.

What I appreciate most is that they actually do more than just safety checks; they perform actual maintenance to keep the equipment running smoothly. This attention to detail shows they genuinely care about their work.

Despite my high opinion of them, there have been a couple of instances where scheduled appointments didn't go as planned. For example, an 9 AM appointment started at 2 PM, which can be frustrating, especially if you're counting on it for your schedule.

Excellent service, thanks to Juan, who was extremely helpful and knowledgeable. Unlike some other technicians, he listened attentively to our concerns and offered thoughtful solutions rather than a single "fix-it" approach. His friendly demeanor made the experience even more positive. Great job, Juan!

Juan did a great job efficiently checking everything for safety, identified the problem fast, and came with good value for money. His work is highly recommended.

Great job, quick and reliable service. I could tell they did a good company, the repair was fast and professional. The price was fair, resulting in excellent work.

Here's the rewritten review:

On the bright side, they got back to me quickly and arrived close to schedule. The technician was knowledgeable and efficient, fixing the issue in under 45 minutes. I tried them based on other reviews and thought the diagnostic fee was fair. However, the cost for the replacement parts - $400 for a $50 capacitor alone - was outrageous, especially when you factor in the additional $200 for wiring. Given the short duration of the job, it seemed like an overpriced bill. I was actually considering them for my larger commercial project but now I'm glad I stuck with what I knew worked.

This company exceeded my expectations with its prompt and cost-effective service. When I had an issue with my water heater, they got it sorted out the very next day - a huge relief! Their HVAC maintenance program is also a great deal. Overall, their professionalism and affordability make them a one-stop-shop for all my home services needs; I'm hooked for life.

This company set a new standard for customer service. Excellent work from Kay and his team, including Luis, Daniel, and others, who genuinely care about clients. Their dedication is evident in every interaction.

I scheduled a maintenance appointment on a weekend, but got no call or show up. They claimed it was because I wasn't on their schedule, forcing me to reschedule and take an extra day off work. When the technician finally arrived, the initial quote of $225 turned out to be for just the furnace - not including air conditioning services. The price was higher due to my oil furnace type, which apparently costs more than other models. They also charged extra for soot removal without mentioning it in the original quote. Given these extras, I won't be using them again.

We were previously satisfied with Kay's HVAC replacement service. This time, Huang provided exceptional explanations on our baseboard heating system, covering its zones and answering all our queries in detail. His thoroughness and knowledge impressed us, leading us to choose this company again and endorse it to others.

I've relied on Kay's for three installations now, consistently receiving top-notch service every time. Their staff is always courteous and keep me informed about the work process. This is the third company I've trusted with my needs, and I'm glad I found them when I moved in - I look forward to a long-term partnership.

We were impressed with the prompt response to our issue. A leak in one of our pipes became apparent last night, prompting us to contact them for assistance. They quickly dispatched a skilled technician who arrived the following day to make the necessary repairs.

Called for assistance and the representative was polite and kept me updated throughout the call. Juan, who showed up, demonstrated exceptional professionalism and took the time to explain the boiler system in detail. He provided great service and made for a positive experience overall.

I recently had my steam boiler malfunction and Kay's Affordable HVAC was top-notch from start to finish. The technician arrived promptly and efficiently diagnosed the issue, getting it fixed quickly and effectively. It's a rare find in today's market for reliable and knowledgeable service providers. I wholeheartedly endorse them for any heating or boiler needs - they truly live up to their name.

Prompt and professional service was provided by the technicians who arrived on schedule and delivered high-quality installation work for both the heater and air conditioning units. Pricing was fair and the overall experience was very positive, earning a strong recommendation.

A decent experience with this home services business. Unlike previous companies, they were able to diagnose the issue quickly with an older boiler. Another firm had given up on fixing pipes that were supposedly frozen, but these guys didn't need 2k for parts - their quote was more reasonable. Overall, I'm pleased with their response and work.

We hired Kay's for our ducted ceiling system and ceiling cassette units back in June 2020. We'd been stuck with window ACs and steam heating, which these new units are replacing. The tech, Kashawn Dixon, gave me some solid advice that helped us choose the right setup for our 10-room apartment - it's not an easy layout to work with. I was a bit skeptical at first, but after getting the units installed in two other rooms, we were happy to see they started working smoothly. Although there was a minor tweak needed due to the unique layout, the installers did a great job. A year later, we made some adjustments, again thanks to the team's expertise. Going with Kay's for our HVAC needs turned out to be a good call - their friendly staff offer excellent after-sales support and were willing to help us navigate any questions or issues that arose, especially since ceiling cassettes are still a relatively new product.