Home Services reviews in Albuquerque, New Mexico

Yard is never cleaned up! You are supposed to help by coming in and making it look wonderful. no one has ever put time into northern meadows and it has never been maintained!! Start doing your job

You only get the star because I HAVE to give you one just so I can tell everyone about all the nothing Y'all do in Northern Meadows and the landscaping tools y'all stole from my yard. This isn't the 1st time things have gone missing after someone walks through with a blower trying to look productive. Now if you'll excuse me, I have to go trim the bushes in my front yard, y'all missed em.

I called and left 2 messages as it’s hard to get a person on the phone. No call back. Third time called, someone picked up and said I’d be receiving a call, never heard from anyone. Called again and left a message stating this. Got a call from someone and said they put me on an email with the person I needed to speak to. Never received an email. Absolutely the worst service ever.

Is a place with very professional people they are very reasonable and responsible with anybody they have the best workers in ALBUQUERQUE NEW MEXICO

Every season Heads Up is proactively out at my parents home either shutting off the sprinklers for winter or checking the irrigation for spring start up. The crew members are always on time and willing to answer questions. I definitely recommend Heads Up!!

This company is the worst company I have ever dealt with. do not do anything they say they're going to do. They argue with you and say that that's not what was agreed upon and tried to change prices. . not clear on the services they were going to provide. They blow all the debris from the properties to the street and do not pick it up. The supervisor I dealt with was very very unprofessional, and refused to give his name. He was vulgar, offensive amd had an extreme lack of customer service. I would NEVER recommend ever using this company

Heads Up was great with selling their landscaping to me but the execution was horrible. After I paid them half the money they gave me the run around about a start date for the landscaping. They said it would be more than three weeks before they could start (and they couldn't promise it wouldn't be more). After I told them I was going to use a different company, they came out the next day and started the work... Once the work was started I had to keep a close eye on their work because they like to cut corners. They were going to tap into the front yard irrigation system instead of creating a second one for the backyard (this was different from what was in the agreement), they spread rock in areas that weren't on the plan and they switched out plants without even telling me. After they finished the work, no one ever called to see if I was satisfied or even give me information on the plants and the requirements to keep them up. Granted their work looks good, it was just a pain to deal with them considering the amount of money I paid.

it's pretty clear to me that most of the 5 star ratings are written like commercials for this place, clearly written by management. they spray chemicals all over the place. with no regard for warnings or people or pets or that they are doing it while i am bringing my child home for school. i complained about something once to someone in charge and they have since purposely let the grounds right around where i live fall apart. seeing them is awkward as it seems like they are trying to intimidate me. i've seen them act unprofessionally with each other as well in ways that compromised safety. honestly the vibe i got was that "heads up" was referring to the fact that this company hires ex cons under the guise of helping people out, but they are just taking advantage of being able to pay these people even less. maybe i'm wrong, but it certainly has nothing at all to do with environmental stewardship as their website laughingly describes. the mixes they create themselves to kill weeds contain salts which start building up in the soil and that makes it hard for any plant to live, including the grass that they are supposed to be taking care of! is that done on purpose so they can charge you later to replace it with fresh sod?
:O and their sprinkler set up in my community is unbelievably wasteful. in fact i need to find out where i can report them for how wasteful and inefficiently they have set it up. there are rivers running down the streets and giant puddles everwhere. it is infuriating and unconscionable in this time of drought. i challenge this company to find safer more environmental friendly ways to landscape. if you don't... it just may cost you your business.

Had Heads Up come to my moms house to do a clean up.. remove weeds, trim trees, spray for weeds, and a dormant oil treatment for a pine tree. They did a great job.. tree is healthy, weeds didn't come back for almost a whole year, and best of all my mom was happy her yard was in great shape!

Slow in the design phase, It took 9 months from the first meeting to the start of the yard, Yard was done ok, Only reason for the 2 star is the foreman on the final walk through fix a lot of the little things that were not done as well as pick up the trash that was left, Slow overall

Heads Up did a FANTASTIC JOB on my mothers back Yard! They turned it into a place she can enjoy to be in! not to mention the crew was fast and always working! They were so nice to be around and very professional! Definitely Recommend to anyone looking for a ethical and professional landscape company!

Thanks Heads Up

The tree that they put in my front yard in March is doing poorly, half the branches are dead. The inspection was done without my knowledge or attendance, and now I'm told warranty will not be honored. Poor quality work, and won't stand behind warranty.

Super-professional and very efficient. We were especially impressed by how flexible Heads Up was and how willing they were to come back and make sure that our new sprinkler system was working properly. We'll use them for all of our landscaping needs from now on!

The Yellowstone trucks are cutting people in traffic and flipping them off

Yellowstone did not use weed barrier in all areas. After they installed a drain it would not drain and water just sat in the drain. The out was higher then in the intake. They came back and just left the out drain open and the water just puddles in front of the sidewalk. We were told it would be a french drain but they did not install a french drain. They mixed dirt in the gravel and told us that the dirt will settle down with water. They were not prepared and asked us for use of hoses and other supplies.

Homeowner BEWARE...My dog could do a better job than this Company. See my pictures. I just did this 2 weeks ago and it looked beautiful. Heads Up comes yesterday to prune again and here is the result. I do not know why they even stepped foot on my property. They'll pay. I had no choice but to leave them a One Star otherwise they get a BIG FAT ZERO. More pictures upon request

Be fair warn, this not am honorable company!
No matter how much money you spend hiring them, their "warranty" is only 1yr.
If your like me, you will end up with a problem product that they installed.
I have a 2yr old wood patio cover that now I have to hire someone to strip the black mold off & then refinance the wood 🤬🤬
I live in a very large "new" development & I am warning every one of my neighbors to stay away from this company at all cost!.
Trust me you will be better off taking your money & business else where!

Such a wonderful company with amazing staff! The wind took a tree down in our yard and they were very gracious, responsive, and happy to help remove it. Beth and her crew are second to none and I would give them more than 5 stars if could :) Thank you all for your awesome work!

We are working with Yellowstone to help control our Forrest of weeds. I purchased a Touring, I love the new safety elements they have in new cars. Keeps me safe..

I had a leak in the supply line of my sprinkler system, under a big tree. I thought I'd save my husband some time and effort and hired Heads Up to do the work. I thought they'd be able to get more done in a shorter time than my husband.

The workers were scheduled to arrive at 8:30 am. They were about 15 minutes late. They had trouble figuring out the sprinkler system. So they started sometime after 9 am. Two men, taking turns digging the hole. They finished digging out a hole that my husband had started and fixed that portion. There was still a leak, which they said was in the sprinkler line that was only a couple inches in the ground, not in the supply line. I told them that should be fine, and we'd take care of that. They finished at 11:45 am and sat in the work truck logging stuff for a few minutes, then left.

If we charge the actual time they were there, it would be about 3 hours. At $100/hr, that would be $300. Rounding would be $350. My husband told me that's normal at least for commercial accounts, rounding to the next half hour. This is residential though, and they added an extra half hour. I called, and the accounting department said they logged being there til 12:10 pm, and that got rounded to the next half hour, showing where the extra 30 minutes came from.

I got overcharged for 50-60 minutes. It also turned out there were two more breaks in the supply line. Not at all worth $100/hr. Two people did not get more done in a shorter amount of time, and they overcharged.

7/12/23 In regards to 4824 McMahon Medical Arts Building....
Is it your practice to use blowers and collect all that dirt and debris 3 ft from a person's vehicle? My company vehicle was covered in a heavy coat of dirt and dust. The inside is also effected. I told "Kyle" to immediately blow that off my car. I cannot believe that you train your employees to treat clients personally owned vehicles in this manner while working for Yellowstone. Next time, I will document with photos and hold your company financially liable.