Home Services reviews in Albuquerque, New Mexico

I appreciate the help of Thomas at TruGreen. This was the first appointment to my house. He evaluated my grass needs in detail and applied what my yard needs for fertilizing to green up, weed control, and soil enhancement. Thank you!

Carlos was friendly a d very respectful. He was also very knowledgeable and helpful. Highly recommend him as the provider for all your true green needs!

I have been totally pleased the service I have received from TruGreen for the past few months. My lawn looks amazing. I love the recommendations given to me at each visit. The gentleman that have provided services have all been very friendly and helpful. I highly recommend TruGreen!

i understand getting the job quickly, but that should mean a methodical but well done job. Instead i got a guy who showed up and quickly began spraying while missing most of the plants. We have more than 100 plants in our yard and he supposably was able to complete it in no more than 10 minutes from the time he arrived to the time he drove away. I believe that he is indicative of this companies work ethic. I believe TrueGreen services should be avoided unless you like being treated poorly for high prices.

Save your money and time and go with a different provider. I have had their service for years and to get them to treat issues is hard to do. I have had the weed control on areas other the grass and they spray and say to wait 21 days. By the time you call back 21 days later it takes up to 3 weeks to get serviced by that time it’s your next scheduled appointment. On the grass, it looks good at first but same things, weeds come in, Grubbs come in and when you call for issues you will never get a manager or regional manager to come out. When technicians come out they do the same old song and dance about not enough water, too much water, our chemicals have changed or just reseed. What are we paying for?

Last week I was out of town attending a funeral. Normally, Tru-Green notifies me a day or so ahead so I (or a neighbor) can make both front and back yards available for treatment. Last week I was not notified, so nothing was opened. When I called Tru-Green to complain to ask them to come back, the customer service rep assured me my backyard had been treated because they have on file the combination to my back yard lock. I told him the front courtyard gate had been locked with no access & asked that they come back. Today the Tru-Green driver came back & told me he had not treated the backyard because no one at Tru-Green had told him they had the combination to the lock. Furthermore, the driver said the treatment was for dormant oil & insecticide, whereas the customer rep told me it was for fertilization! It seems the customer rep just says whatever he/she thinks will make the customer happy with no regard for honesty or accountability. I have been using Tru-Green for many years and this definitely lowers my opinion & I am considering discontinuing and going with another company!!! Please a supervisor call me.

I will not do business with this company again, nor can I recommend it to any other person. I cannot schedule a day and time (not even a 4-hour window) for them to come do their job. Only 1 day notice is provided for the scheduled date of service, with NO ETA provided. I've been told I can call the day of service to ask for an ETA, but nothing can be promised, I'm just supposed to lock my dog up and wait until they decide to arrive. I have other things to do than wait for Tru-Green to show up whenever. So, I'm paying this company a bundle to be treated like I am in service to the company, everything at their convenience. I was promised by a manager that the technician would arrive during a certain window of time (after 7 phone calls), and the tech arrived hours and hours outside that window, two separate times. I was informed that I must call the company AFTER the final service on my contract was completed in order to prevent them from automatically renewing my contract with them (something I fervently DO NOT WANT). My little, local, small business housekeeping service is able to reliably schedule my cleanings, both date AND time, and they keep their commitment. Why can't a big company like Tru-Green do the same? Too big to care, I suspect.

Damon is awesome. Had issues with the national service center and went directly to the Albuquerque office. He was courteous and knowledgeable and came to my home directly and assessed my lawns!

Once upon a time in 2021 TruGreen was amazing. I’m not sure what happened that caused the major downturn but I finally gave up and canceled my service. They always did a good job, IF they showed up. That’s the big if. There were many days I locked my dogs inside while I was at work for nothing. I had this happen at least half a dozen times and last time the rep over the phone told me that’s not normal and she’s sure someone showed up. I have cameras everywhere and told her this. She still argued about it.

Great company if you are a stay at home individual. But as soon as they realized I had to go back to the office things declined quickly.

Horrible
They have come to provide Services for us and sometimes 2 guys in one truck and Lazy crew dont even get out of the truck. But semd a completeed job and bill.
This is ridiculous!!! I have ot all on Camara.
This has happened now 4 times.
You should be embarrassed.
One call on friday amd stated they would call me back Monday and no asnwer but yet again he again shows up and doesn't get out
Please see attached
Check your Camaras im sure if they are doing where there are Camaras they arw doing it when there are none forsure!!!

True green guys are very polite and covered all requests.

I was a TruGreen customer off and on for over 4 years. Overall, the services provided were great and I had no concerns. On June 12, 2024, TruGreen burned my lawn severely by over fertilizing. I spent the next 10 days trying to get a Supervisor or Customer Service rep to come out or simply talk to me over the phone. When speaking with call center reps (toll free number), I was told multiple time that the Area Manager (Miles or Myles) would be calling within 24 to 48 hours. Never happened. Needless to say, TruGreen has lost me as a customer. I will only use local services from this point forward. TruGreen does not seem to care about customer service, and their guarantees are meaningless when they don't follow through. I strongly encourage consumers to consider a local service with local points of contact.

****UPDATED INFORMATION****

Approximately 6 weeks after Tru Green burned my lawn by over-fertilizing, and I have yet to hear from any area manager or regional rep. I received multiple calls from TruGreen customer service and one call from TruGreen HQ in Atlanta. Each time, I was assured an area manager would be in contact with me with 24-48 hours. Such communication never occurred. TruGreen finally stopped calling after a July 3 conversation where I told them for the third time I wanted my service cancelled, but I still wanted a site visit or phone call from the area manager. The lawn is mostly recovered with the exception of some dead spots along the perimeter. To sum things up, my experience with TruGreen over the years was great until they made a mistake and did nothing to rectify the mistake. A simple phone call with recommended remedies would have been so simple. My assessment is TruGreen will not take ownership of their mistakes and will simply ignore customer complaints knowing the unsatisfied customer will likely terminate their contract with TruGreen. Needless to say, "buyer beware."

Justin is a great young man , very courteous , explains to us what we need to do for our lawns. I wish he was in the Corries area.I like to have the same person because he knows our needs each time w/o having to explain!

Great service completed. Very professional and easy to talk with. The text message with driver location works very well.

The gentleman that came to do our service was polite and caring. He discussed what my trees were experiencing and was very patient while I locked up my dogs/chickens/ducks.🙂

I Had a Revive Service and Lawn Care done in July to keep up with my lawn. Days after my lawn started to yellow and Die with weeds coming up through out my yard . I called TruGreen to come out and assist and explain what was going on. they kept rescheduling without notice and then show up today randomly with no notice also . Rep noted heat stress.... But I water as they have advised and temps have not changed locally: I've attached photos of my yard on July 3rd before service and how it looks today!!! Extremely upset as I had put a lot of work into my yard!!!

Love Truegreen. I’ve worked with this company for the 18 years I lived in Michigan and now for the past 6 years I’ve lived in Mew Mexico. My green lawn has never looked better. I trust their recommended program and feel comfortable discussing lawn care issues with them. We’re hot and dry here. The care of the grass lawn needs to address those issues — and it does! Highly recommend TruGreen.

Today I received Superior and expert customer service!! I’m looking forward to my landscaping thriving in a much healthier and beautiful way and learning from this great experience! Service is always dependable and my landscaping/shrubs are thriving! Thank you for providing me with the confidence that my shrubs that have needed help are getting the best care possible! I believe today’s service was provided by Jonathan…thanks, Jonathan! 😊

Have had TruGreen chemlawn for 25 years!!
Great care and great customer service!!

It’s almost impossible to get someone on the phone after you schedule service. They won’t give you an arrival time until day of service, even for first treatment. Doesn’t work for working people! Rep was very rude when I canceled service.

Jonathan very professional with weed issues that we have. He let me know what he was putting down. He was running a little late and called to let us know when he would be here. Jon was very polite and professional. He is a hard and respectful worker.