House Cleaning reviews in Albuquerque, New Mexico

The manager of this company was not clear on his quote adding a coupon upon quotes inquired with him and other companies. He yelled, didn’t respect our concerns with being charged extra after paying more than we were quoted. Cleaning areas we did not ask for under his directions. His employees were great, Antonio and Akiva just did as they were instructed without the right knowledge their boss had. They were kind and understanding of our concerns. He didn’t want to hear us speak, he’d rather threaten liens and yell without hearing us out. We felt overcharged, unheard, and mistreated for not allowing us to express our concerns. Of course we paid. We just won’t use this service again. He says he had our initial call recorded, we asked him to listen closely. The living room and hallway did not need the extra cleaning that charged us $70 above our quoted price. Just make sure you’re clear (as I thought we were after getting quotes from other companies) and beware of being overcharged.

Had the air ducts and dryer vent cleaned 5/21/25 by Jacob and Kiva. These two gentlemen were polite, knowledgeable and thorough in their work. They answered all of my questions and addressed my concerns. I would recommend this company very highly based on my experience.

Didn’t perform the work properly after being paid; dryer vents were still blocked.

Failed to show up for the follow-up appointment after I stayed home from work. Due to flight delays, I couldn’t be home for the second reschedule, and the technician didn’t ring the house next door to gain access as instructed.

When I called to schedule again, Thomas yelled the entire time, shouting he would not do the work and calling me a bad customer. I’ve had a lot of work performed by various vendors over the last few months. Thoroclean is the first poor experience I’ve had. I only wish I had read the other poor reviews first.

Great 👍 work 👏. Technicians were very professional and courteous!!! I would highly recommend ThoroClean.

Competent workers. Worked well together. Double checked to besure we were pleased. Have used your company for over 20 years.

Devin & Antonio came to clean my carpets which unfortunately have had multiple areas where the dogs peed. It is also white carpet that is high quality but it’s been around a while before we bought the home. They were professional, courteous and worked hard. The price was reasonable and the owner or manager was very responsive. They also have the “claw” machine which does a deep clean into the pad. I highly recommend this company!

UPDATE: 4/12/22
I was contacted today by the owner (Thomas) who wanted to start the process of making things right. Apparently the gentleman who came to my house was also the one who happened to answer my call—so no surprise there why it took so long to hear back. Thomas and I chatted and he asked if I would be willing to give them another go as he takes his reputation and his business very seriously. I’ve updated my review from 2 to 4 stars in the hopes that a few months from now when they return I can pop back on and give them a full 5. Thank you Thomas for your professional manners.

Details below but the key points:
*they tried to upsell immediately
*work was quick but sloppy
*behavior was a bit scammy
*left my carpets so wet that even after using my own wet vac they took a full 48 hours to dry
*still haven’t heard back from them after lodging my concerns

I can’t speak for this business as a whole, but here in Albuquerque my experience was pretty bad. The gentleman who arrived waited until he heard my dog bark to offer an upsale of the enzyme treatment for some $36. Not really a problem as I am trying to take good care of the carpet. I said I would think on it while we did the walkthrough and before we had even finished he offered to just charge me $20 instead as a “tip”. Is that standard practice. I think probably no. I say sure and he gets to work. It was all done quickly which was nice and when it came time to pay he asked if I wanted to do cash or check. It’s 2022. I expect most businesses to have swipers/square. I didn’t have correct cash on hand and what do you know he happened to have the swiper all along. He let me know the carpets would take 4-5 hours to dry. Well even after running my heater and my fans with windows open all day they weren’t dry. I took my little wet vac on dry mode and this picture is the water I got out of my stairs and one bedroom (the other two were fine). It took my carpets 48 hours to be fully dry even after my own assistance. I called to tell them how it all went down and they said they would look into it and call back. Still waiting so I guess I’ll just slap this review here and warn the rest of you.

I did not look at reviews lol I just got the coupon in the mail and said why not! I was pleasantly surprised! I called last week to set up an appointment for carpet cleaning and was able to be seen within five days, which to me is pretty quick. Person on the phone was courteous. Mikey is the person who came to clean. They told me between the times of 12:30-3:30. He called me at 12:30 ish and was there by 1! Cleaning took about an hour/hour and a half. The carpets look wonderful and I got the enzyme treatment which definitely helped with the pet smell! The total was $146. $99 with coupon, $36 for enzyme cleaner, and $10 in taxes. For two rooms I think that’s a reasonable price. Overall, Mikey was timely and respectful, would hire again! Only suggestion would be to wear shoe covers (like hairnets for shoes lol). I had another carpet company do that and I definitely appreciated that small detail. Thank you ThoroClean!

Devin and the young man who came with him were amazing!! As always they were right on time, thorough, and so polite. I have been using Thoro Clean for two years now and I won’t go anywhere else. They have the best prices and such an awesome crew. This time they cleaned four bedroom carpets and two area rugs. We will see them soon for all the tile/grout. Thank you for being so great Thoro Clean!!

Nathan stopped by and did an awesome job cleaning 2 bedrooms. He also stopped by another property and helped out an elderly couple. Happy to have thoroclean on our cleaning team!

Used ThoroClean to clean my air ducts. Although we didn't think our ducts were extremely dirty to begin with, we wanted to have them cleaned just to be sure. ThoroClean arrived on time, and the two man crew went right to work. Devon & Antonio were very pleasant and patient answering our questions and explaining what they were going to do. They were very careful around all the furniture near the registers and cleaned up when they were done. I felt we paid a fair price for the service we received.

Very professional and fast response time. Scheduling was easy and pricing was great! Devin and Jacob were very friendly and helpful, and did a great job cleaning my couches, they looked brand new when completed. I highly recommend their services!

I called and talked to Thomas to set up an appointment for air duct cleaning. He told me he could do on Friday July 25. He then texted me back to tell me if I paid cash he would give me a better price so I agreed.

When I texted him to verify appointment since he never responded back he then said he did not have an appt and gave me other days and times which I could not do.
I was a new customer and if this is the way he treats new customers then no need to do business with this company. As far as I am concerned bad business.
Will never recommend this company to friends and family.
Joyce

Devin and Jacob did a great job. They were polite and quick. They asked me to inspect their work and went back and cleaned the 2 small spots I saw. I'm very pleased and would definitely use them again.

This company always delivers. Employees are polite, efficient and go that “extra mile” to make sure you are happy. I had my vents done and it was a really good job. The dryer vent especially needed it- and now the risk of a house fire is significantly less!

I made an appointment last week for today for carpet cleaning, not only they didn’t show up, also they didn’t answer my phone. I am so disappointed of this company. Don’t waste your time to call this company. They don’t show up for your appointment.

ThoroClean is the best carpet cleaners I've hired. I called on short notice- going to list property - he accommodated me with next day appointment. I explained just moved furniture out and lots of dust and dog hair. He said "No worries Maam- we can handle it" Two very polite young men showed up on time and did exactly what I requested. Raked out the dog hair - did a THOROCLEAN left no sign of dog hair or dirt. Their Truck System was POWERFUL! Carpets look new and I'm ready to list the house. Over all a positive experience working with this team and price was fair and good - not a rip off for a hard job. Thank you!

I don't know how this place has such high reviews. Yes, they answered my email right away. However, when they "cleaned" my couch, I asked why it still looked dirty. I was told that it needed to dry. Twenty four hours later, I saw that it they did not clean it. They only made it wet. I tried emailing them, but got no response. They did cash my check, of course, but now will not answer emails or phone calls. The pic is not the best, but there is a definite line between the clean and dirty parts. This couch was not cleaned. Now ThoroClean has my money, but I still have a dirty couch.

Arranged for a total floor cleaning - tile and carpet - and had fantastic results with a visit from employees Devon and Jacob. This crew was kind, professional, and courteous. In the case of tile, they turned grout that was nearly black from heavy use to a beautiful light cream that we had not seen since purchasing our home. They also got several stains out of the carpet that had plagued us since COVID (we can't be the only ones with wine spills from that era...). They cleaned hundreds of square feet in just over two hours, scrubbed on their hands and knees to execute the small details, and gave me a clear picture of what to expect in terms of drying time and look. The company, and this crew, also guarantees a return in case any carpet staining that was left in the carpet padding rises up and becomes visible. The mere acknowledgment of this potential outcome is a reassuring professional practice. Highly recommend the company and service.

Devon and Jacob did a fantastic job in our home cleaning 30 plus years of gunk from our ducts. Both were extremely polite, courteous and professional. Exactly the type of technicians we really enjoy having in our home. Can't recommend this company highly enough. From initial contact, scheduling and having Devon and Jacob show up to do the work, just couldn't be more pleased. We found out about your company through a great Value Pak coupon.

I was so impressed with the two young men that came to my home. They cleaned my sofa and loveseat with great care. They were very professional and exceptionally polite! My furniture looks brand new! Akiva and his associate were awesome!