Home Builder reviews in Las Cruces, New Mexico

We had a wonderful experience with this home builder, and Tiala was exceptional throughout the entire process. She guided us through both the construction and closing phases, kept us informed, answered our questions, and made everything feel smooth and manageable. Her professionalism, patience, and genuine care gave us confidence every step of the way. We are incredibly grateful for Tiala and would highly recommend her and the entire team!

A beautiful home. Nice finishes. A little awkwardly placed with regard to the homes behind us. However , very happy with the company and the people-- 5 star. We especially appreciate the quick response and communication on warranty issues. Top notch.

We live in a home in the Trails Metro area. We have nothing, but great things to say about the team that built our home. Our construction manager Tiala was attentive throughout the entire process. She took time to ease any concerns we had along the way and really made our overall experience outstanding. Dani our sales person was thoughtful and understanding of what we needed for our growing family. The customer care team has taken care of us since the day we closed our home. We love the quiet neighborhood and the neighborhood park amenities. The final cost had affordable options along with a 5 bedroom home has been the perfect place for our family! Eternally grateful for the Hakes Brothers Team!

Not even a year after buying our home from Hakes Brothers, and we are already dealing with multiple issues. Just a couple of months after moving in, the grout in the main shower and bathroom sinks started coming loose. Additionally, we are now having to replace kitchen and bathroom faucets because of leaks.

The walls are extremely thin, you can hear everything throughout the house like you’re living in an apartment. When it rains, the backyard floods because of the poor grading and how the rocks were leveled around the property. On top of that, all the doors in the house were installed loose, so we had to fix them ourselves.

For the price of these homes, the quality is very disappointing. You can clearly see Hakes Brothers uses cheaper materials compared to other builders in El Paso. Very expensive homes, but cheaply made. Also disappointing that a 4-bedroom, 2-bath home doesn’t even include a half bathroom, when many other builders offer at least a 2.5 bath layout for homes this size.

Would not recommend based on our experience.

Absolutely garbage builder. They don't even deserve one star but their wasn't a no star choice on this review.
This builder uses the very minimum building codes as their standard, at least on my house, don't expect yours to be different.
We paid a premium price (over half a million dollars) thinking we were getting a premium home.
It was a disaster and very disappointing experience from day one. Every day since we moved in, we regret using this builder.

● Don't expect anything to be nailed properly.
● Don't expect your stucco to look good because they put the stucco so thin, the wire and paper wrinkles can be seen. Our stucco is also cracked all over the place and this is after lots of complaints and repair warranty work. The patch and repair/warranty work makes it worse.
● Don't expect your drywall to look nice. They put too much electrical outlets and lights on each circuit in my house, so my drywall had to be destroyed and patched so much with bad quality patch work. The repairs get worse and worse everytime they come to fix the bad repair.
● Don't expect straight walls. The bottom of my walls are wavy, looks like a snake winding through. The top of my walls and doorways are uneven.
● Don't expect proper warranty. A sill seal is required by code between the bottom of the 2x4 walls and he concrete slab for a moisture barrier, pest control and air infiltration, but Hakes never put one for my house. Warranty supposedly doesn't cover that.
● Don't expect your interior walls to be the standard 16 inches on center. Oh no, Hakes uses 24 inches on center for non-load bearing walls on interiors. Can't find a stud when hanging stuff.
● Roof sheathing is very thin 7/16.
● Don't expect your exterior lights to be fastened properly to your house, all of mine wobble from them probably only being fastened to only the foam sheathing instead of fastened to the wood.

Too many thing to list that makes this builder the worst builder by far that we've had to deal with, and this is the third house we've had built, all different builders. There's a reason why Hakes only has a one year warranty. I have a better warranty on the tires on my vehicle and tires are designed to wear out.