HVAC reviews in Astoria, New York

A+

Very prompt and attentive service.

Much room for improvement. Much higher priced the others and late scheduling.

It's the service ever, great job Lion Enterprise

Very unprofessional and rude! From the office staff to the workers. They are not easy to deal with and give a lot of attitude.

Always efficient, pleasant, on time and professional. Great service.

I’ve been a Lion client for many years. Excellent service personnel, reliable, prompt, quality work, and honest.

Ordered and installed 2 PTAC units. Excellent price, arrived on schedule, professional installation. Very clean.

Fab and Vincent were great. Could it have been nicer or more professional!

I’d recommend them without reservation.

Many people in my building, including my clients, have not had any reply from customer service. They took the unit for repair and wont respond to emails or calls. What is going on?

Ms Bibi in the Head Office was/is terrific. Friendly, professional, smart…
Christopher and Frank, Trade Specialists, were terrific. Informative, thorough, competent, friendly, conscientious.
Great organization.
Thank you.
Christopher Bayer

Multiple problems. Kept the unit for weeks before telling me what the issue was, charged me more than I was quoted, and its the 3rd time they worked on the same unit they installed only 4 years ago. It's my fault for using them a 3rd time, won't make that mistake again.

The technicians were on time, cordial and knowledgeable. I was shown a problem with one HVAC and was given a couple of options as a way to remedy the situations. I had previously recommended them to a couple of other people.

They send their little solicitation post cards advertising services they can't actually deliver. Then when you call and ask for the services they advertised, they give you nonsense about needing to take your ACs out and bring them to their factory for a week in order to install a wireless controller. then, when you asks them to explain how that can possibly be the case, they hang up on you. Customer service is clearly not something they even strive to be good at.

This place likes to Scam you. Creates fake invoices and you'll have a hard time disputing this through your credit card. This place never did any service but took my credit card information down. Then they started charging me. I'm just warning others to avoid at all costs.

Hmmm. Despite the less than high ratings they have here, I had a good experience with Lion. They came once to diagnose the problem, told me what the price would be, returned it on time and even came back to tweak a small problem at no charge. Very good with email communications which is all I ask! I thought the price was fair, although I didn't shop around (shame on me).

STAY AWAY! Called for a cleaning and instead, they caused a leakage in my unit. When they returned to repair the unit, it was agreed that there would be a $0 charge. Turns out, after they take your credit card, they just charge you whatever they want. IF YOU WANT HEADACHES WITH CREDIT CARD COMPANY, FEEL FREE TO USE THEM!! But I am never going back to them again!

Side Note: During their second visit, they rescheduled me for another time and made me wait 6 hours for them.

Terrible customer service, terrible services, and dishonest billing! STAY AWAY!

Stay away from this shady company. Will try to take your money before looking at anything and will rarely return your calls. Soonest follow up is a week later then drop it on you. Plenty of companies will come sooner and charge less with much better customer service.

-Update 7/25
Got a call from the general manager who apologized and assisted in my complaint. Agreed that the front end customer service requires great improvement. Raised the review 1 start as he agreed to help.

Because I previously used this company for many years for regular PTAC cleanings without a problem, I am amending my negative review and adding back some stars after a new interaction. Long story short is that we had a difference of opinion related to the work required on my PTAC, I felt I was being taken advantage of and overcharged, but after seeing my negative review, the manager got back in touch and resolved everything to my satisfaction.

AVOID AT ALL COST!!!!! Extremely unprofessional and overpriced service, and very bad customer service! Would never ever use them ever again!!! Stay away!!!!

I called them because one of my PTAC units is leaking water. The first appointment time was between 1PM to 5PM, and the technician came at 5:20PM without informing me they were running late. Fine. I understand sometimes job took longer than expected. The guy checked the AC, put some duct tape on and told me it should fix the problem. I was being very skeptical but fine. After running the AC for one night, the water was still leaking and was even more! So I had to call the company the next morning and asked for a follow up visit.

For the follow up visit, I specifically told the cstomer service to call me 30 mins prior to the technician appival. Guess what? Not only nobody called me, but the technician just came to my apartment and took my AC unit back to the shop without even telling me!!! The only way I found out was through a system generated email saying my work order was completed.

WTF???!!!

I had to call them again to find out what's going on and they said oh normally when we can't fix the problem we just take the unit back. Seriously???? You took my AC back to the shop without even telling me???? When asked how long it would take for them to find out the problem and fix it , customer service said 7-10 business days. Seriously??? You expect me to live without My AC in August 90+ degree NYC weather for two weeks? Even worse, when asked how much it would take roughly to fix it, customer service had no clue but mentioned that if I don't want the AC fixed due to the possible high cost estimate after they take the unit back, I have to pay $160 to get it delivered back to my apartment. Wow that's the most ridiculous thing I have ever heard in my life. Not only the company takes 4 times longer than other providers to fix the problem, but also they charge you $160 for getting nothing done. Note that I already paid $160+ for my first appointment and got nothing done!

Very bad service and unqualified staff. Technicians don't know what's wrong and how to fix but they charge the ridiculous high price for appointment Better off going to other companies.

Stay away from this place. Even if it’s the last option, don’t bother. They charge an above market rate just to show up. I’m convinced they send their worst repairmen out first so you are forced into having them come back again. They are impossible to get on the phone. When it comes to fees, they tell you one thing on the phone and invoice you something way higher. They are the least professional business I’ve ever dealt with. They left us without air conditioning for an entire summer due to their incompetence.