HVAC reviews in Bethpage, New York

I hired Cool Solutions for an A/C unit move and they got it done correctly and fast - left nothing behind, no fuss. They're a solid choice if you need this service.

We've dealt with this company many times for HVAC work and consistently found them to be tidy and courteous. Their staff is reliable, making it easy to trust them for long-term maintenance services.

I'm compelled to share my disappointing experience with this company, as I've always tried to support local businesses. Unfortunately, their service fell woefully short of expectations.

The initial visit on a Wednesday was particularly disheartening - the technician arrived briefly, expressed uncertainty about fixing my unit, and needed to return with another specialist the following day. Over the next two days, I heard nothing, so I called to inquire about the status. A gentleman apologized profusely and offered a narrow window of time for Monday, but I was left waiting five days in sweltering heat.

When the scheduled appointment arrived on Monday at 2:30 PM, I was again let down - there was no contact from the technician or anyone else. When I called to check on the status, I was told that the original technician was supposedly running late and would arrive soon, but he never showed up. The lack of communication and follow-through was infuriating, and I wasted a significant amount of time waiting for service that never materialized.

My AC stopped working, but the company promised a fix in 8 days. I booked the appointment for that date, hoping it would coincide with some decent weather since it was scorching hot. The day before the scheduled visit, I tried to confirm, but got no response. On the actual day, I called three times to check in and still didn't hear back - they never showed up either.

This company exceeded expectations in every way - reliable, trustworthy, and top-notch service. Their attention to detail was impressive, including thoroughly cleaning the hardwood floors before completing the installation of a brand-new central air system.

We hired Cool Solution to do our AC installation last summer. Unfortunately, their delays kept putting our whole renovation project on hold. We spent the entire summer waiting for them to finish the job. The experience was disastrous and showed a lack of professionalism throughout.

I had a great experience with this company. When I called, Jennifer answered promptly and was very helpful. William showed up the next day, identified the A/C issue, but it turned out to be an electrical problem. He fixed that and came back today to swap out the thermostat. The technician is genuinely nice and professional - definitely worth recommending.

We'd highly endorse Cool Solutions for any home services need. Their team, led by Jim, were fantastic to work with, providing top-notch assistance in resolving our issue and installing a new AC unit. Great job!

Waste of time and money with Fujitsu ducted units and Cool Solutions. I was told by Dan that a technician would fix my AC within the 2pm to noon window, but nobody showed up. I spoke to him multiple times to ensure there was enough time for the repair, as I had to take the day off work for it. When I called again at 5pm, he said the tech was running behind schedule and would call me when they arrived. Instead, I got a call from Emil claiming he'd be over in 15 minutes, but he never took out any tools and told me I had a leak that couldn't be fixed due to having three other appointments. He made it clear he wasn't going to take my money for the wasted day, despite wasting mine. This was an outright lie, as Dan had assured me nothing would be done on the scheduled day.

When I asked him to call the owner, Jim, he said nobody was available to speak with me. Now I've lost a day's pay and still no air conditioning. Fujitsu needs to take responsibility for who they advertise on their website. Don't waste your time with these unprofessional companies. Dan is just a mouthpiece for Jim, who doesn't even bother responding to emails or messages.

I sent an email to Jim explaining the situation, but I'm not holding my breath for a response. The lack of transparency and communication could have made all the difference in this situation. Instead, I've been left out $day's pay with no air conditioning. If your AC doesn't work, stay far away from these guys. They're a joke.

I was initially assured by Dan that the technician would fix my air-conditioning on Friday, June 7th, but it turned out to be a waste of time. I had to take the day off work because I was told the tech would arrive within the scheduled timeframe. Although I spoke to Dan multiple times during the week to confirm the appointment, he seemed in a hurry and didn't provide any clear information about the technician's schedule or availability. When I called him again at 5pm, he simply said the tech was running behind schedule and would call me when they arrived.

As it turned out, Emil showed up around 5pm, claiming he'd be over in 15 minutes. However, instead of fixing my air conditioning, he told me there was a leak that couldn't be fixed due to having three other appointments. He made it clear he wasn't going to take any money for the wasted day, despite wasting mine. This was an outright lie, as Dan had assured me nothing would be done on the scheduled day.

When I asked Emil to call Jim, he said nobody was available to speak with me. Now I've lost a day's pay and still no air conditioning. Fujitsu needs to take responsibility for who they advertise on their website. Don't waste your time with these unprofessional companies. Dan is just a mouthpiece for Jim, who doesn't even bother responding to emails or messages.

I'm available to discuss this further over the weekend if necessary. I hope Jim will provide some clarity on what happened and whether my air conditioning will be fixed. I'm still waiting to hear back from him after sending an email detailing the situation, but I'm not expecting a response anytime soon.

I recently hired Cool Solutions in Bethpage, NY to replace my old furnace. They arrived on time and worked efficiently. The technicians followed strict COVID protocols, ensuring a safe experience. Their cleanup was thorough and impressive. I'm extremely satisfied with the service and would definitely recommend them for any HVAC work.

Luis and his team from Cool Solutions did an outstanding job at my place yesterday, installing a brand new unit. The technicians, Jennifer and Jim, were extremely helpful, answering all our questions and addressing our concerns efficiently. Given their exceptional service, I wholeheartedly endorse this company for any air conditioning needs.

I've had nothing but a fantastic experience with Cool Solutions. From sales rep Jim to the install team of Tim and Louis, everyone exceeded my expectations. The crew showed up on time, took COVID precautions seriously, and left my home spotless - even cleaner than when they started. That's the level of professionalism I wish all installation companies offered.

Cool Solutions is a lifesaver! After using SA Fink before, their service has always been decent, but they completely dropped the ball when my AC failed last week. Diagnosed the issue, promised an estimate and timeline - but never followed through. Luckily, Jim Triola from Cool Solutions showed up on the same day I called him and got the job done the next morning. He was professional, prompt, and a pleasure to deal with - a refreshing change from my previous experience!

Just finished my home upgrade, switching from gas to central air conditioning. The team delivered excellent work. Initially, I spoke with Jim, who listened to my concerns without trying to sell me on unnecessary upgrades. He gave it to me straight – no upselling or exaggeration. When Tim and his crew arrived, their professionalism and attention to detail were impressive. They worked diligently, ensuring the job was done right. I trusted them enough to leave them alone while they finished up. If you're in the market for HVAC work or gas conversions, these guys are worth considering. Their pricing not only matched but exceeded what other companies offered – with better units to boot!

They did an excellent job installing two systems - central AC upstairs and a split system downstairs - in my home. A team of 5-6 workers diligently completed the work within one day. The installation area was left tidy, and they cleaned up afterwards, making me pleased with their service.

I have severe reservations about using this company for any home services. In May of this year, I called them due to a lingering issue with my vents, and two technicians arrived promptly. However, the problem persists to this day.

The in-home surveillance footage suggested that a cleaning was necessary, but I later discovered that it never took place. My brother, who is also in the industry, inspected the work upon his return from out of state and confirmed that no cleaning had been done. This oversight was compounded by the technicians' reckless disregard for my property; they removed all my ceiling vent filters without replacing them.

The final insult came when I received a bill for $795, which included an outrageous amount of "cleaning" costs. It's laughable to think that someone could enter a brand new home and leave it in such disarray, with dirty filters scattered about. The company's billing practices are equally egregious – they refused to provide a total amount due until I asked.

Months later, I received a call from Jennifer, the representative, threatening me over an unpaid bill. Her tone was condescending and hostile, implying that I'd avoided paying. This is unacceptable, as I've never been late with any payment in my life. I paid the bill begrudgingly but feel taken advantage of.

Jennifer's behavior should be a red flag for customers. She seems more interested in intimidation than genuine customer service. Unless you want to risk being overcharged and treated poorly, consider taking your business elsewhere.

Here's the rewritten review:

Cool Solutions really delivered - we're talking "warm" solutions this time around. Jim and his team at Cool Solutions have been dealing with a mess left behind by another company for years, trying to fix their mistakes during a conversion that was more like throwing parts against the wall than actual repair work. It turns out, converting an oil boiler to gas wasn't the best idea.

We got top-notch advice from Jim and his staff, who not only explained the systems but also helped us tackle the issue of our cold garage making the family room above chilly. They installed a cutting-edge tankless system that's going to save us some serious cash, especially with heating costs on the rise this year. While the upfront cost was steep, we're expecting to break even in about 6-7 years - and with predicted price hikes of up to 30% this year, that's a welcome prospect.

The team at Cool Solutions was super neat and professional, making it look like they never had to deal with water and old heating systems being yanked out. And those noisy pipes? Gone. They put in half a day's work to install new valves, isolate each zone, and bleed all the lines.

When they found out the distributor got them the wrong model, they tracked down a replacement in southern NJ and even picked it up themselves, rather than leaving us without heat or hot water while we waited for delivery. It's been a real pleasure dealing with someone as knowledgeable, polite, and professional as Jim and his crew. We've had similar great service from them before - 3 years ago, they replaced our AC system!

I'd like to provide feedback, but my experience has been disappointing so far. Two weeks ago, a technician visited my home to diagnose the issue, and I was impressed with his professionalism. He mentioned that Jim would follow up to schedule a repair and quote. Despite multiple emails, I haven't received a response from Jim. Furthermore, several attempts to contact the office have been met with cancellations due to other appointments. It's frustrating considering you came highly recommended by a current customer.

We recently hired Cool Solutions for a natural gas conversion in our home. They arrived promptly and showed a professional attitude, despite being strangers at the time. The crew worked efficiently and kept their space tidy, leaving nothing behind. Before departing, they ensured everything functioned as expected and were willing to walk us through any concerns. Their work exceeded expectations, making them a trustworthy option for future projects.

Jim Triola and the team at Cool Solutions did a fantastic job installing our new HVAC system, which included a furnace and AC unit. They were very cooperative, answering all my questions and completing the work quickly. They even handled the paperwork for rebates from National Grid, making the process seamless. I would highly recommend them to anyone looking for reliable service.

Waited two weeks for a replacement part, with no advance warning of its arrival. The owner's promise of a call to inform me never materialized - instead, I was surprised by an unannounced visit from a technician. Upon calling to complain, the owner became aggressively defensive over the phone. Avoid this company at all costs.