Home Services reviews in Bronx, New York

Hello everyone...

If there's one thing I know for sure...It's that all my locksmith and hardware needs are satisfied at Star Gate & Empire Locksmith in The Bronx, located under the El (#2 train).

First of all...let me just say... this professionally managed and serviced establishment has never let me down. And, I can say that because I've lived in this neighborhood well over twenty years, and going strong. Even when I lived at my previous residence... and with a hardware store on the corner, and three down the block...I still made it my business to trek over to Star Gate & Empire Locksmith.

My first service job from Star Gate & Empire Locksmith was when my mother was going through the final stages of Alzheimer's. I needed to refurbish her entire three family house, so she could come home and live in her loving place of dwelling until the end. but, I needed for her to feel safe. So, although there were a plethora of hardware stores in Mommie's Area...I searched and found Star Gate & Empire Locksmith on White Plains RD in The Bronx.

We spoke for A while. We told them what we wanted and they told us what they could do, and more. After feeling reassured and comfortable with their promised level of service, I hired them to erect wrought ironed gates along the boundaries of her 5,000 sq. ft. home, all of the banisters, all of the window gates for all three floors, and wrought iron security storm doors for the front and back of her home.

Growing up, I remember that Mommie was always a sticker about safety. She bolted down every window, and they remained that way from a child of eleven until the time came when, as a grown woman, I now had to demolish and redo her entire home. So, after years of delapidation and mold, Mommie came home, and the first thing she saw was all of the safety provisions applied to her home by Star Gate & Empire Locksmith... and she almost cried.

Fast forward to present day. I'm now living in the neighborhood of Star Gate & Empire Locksmith, and whenever I need them, they are there for me...for us...for everyone. Its been A decade since Star Gate & Empire Locksmith erected all of that beautiful wrought ironed work. Mommie passed away with A smile on her face and security in her heart. We no longer have that house. But, if you drive through University Avenue, you'll see all of their work standing to this day.

When I locked myself "IN" my apartment, after a delivery person came in with groceries and slammed my door behind her, (don't ask)... Mickey sent Jeff, and within minutes he saved us. We were free, and in minutes, Jeff replaced the old lock with a wonderful new and safe lock.

When it comes to reviews... don't let them deter you from coming over to see Mickey And His Brother Jeff. Those two guys are the nicest, most honest, professional and compassionate individuals I've ever come across under the category of store owners.

But people are people, and you can never please all of the people all of the time. Trust me...I know this to be true. I'm an author. So, you may see the occasional 1 star review...but that's primarily due to their own preconceived desires of demanding all store owners and their staff to bow down and kiss their feet upon entering.

Some customers expect unreasonable discounts. Some customers even get upset if there's a brief language barrier. But America is a melting pot of hearts. And, having a store owner and his staff understanding and speaking three languages, what more do you need? Some customers get upset when the store has to order a product no longer in stock. They're not magicians. Products take time to arrive when ordered. That's hardware 101.

Those of us...mature in nature and patient in spirit, understand that when you walk into any store... if it's crowded, you wait your turn. But born a native New Yorker, I know most New Yorkers have to acquire that level of patience. Its not a natural NY trait. So, I get it.

Visit Star Gate & Empire Locksmith. You'll love them.

I'm done

Absolutely outstanding service, to replace and repair all your locks.
The most incredible locksmith, and epic Italian singer, is Elton.
Believe me as a true born Italian from the Bronx.
He repaired both my front door locks, perfectly.
Highly recommended. 10 Stars⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Came here to get keys and files and received the absolute best service ever. Staff was kind, effective, and the prices were more than reasonable. A-1.

Been going here since 1996. I highly reccomend Ezra and his team!

I appreciate the service here. It's nice to have a hardware in your neighborhood that understands and works hard to make sure you feel safe in your home. Star Gate and Empire Locksmith are not the only hardware store in my neighborhood. But they are the only ones I go to everytime I need keys made or locks changed. Thank you Sir.

Star Gate has gotten me out of a very tough spot when I was locked out of my apartment. They showed up quickly, got me into my apartment and installed a brand new lock. All for a price that was much lower than several other places I called. The locksmith was polite, friendly and even called me the next day to see if I was satisfied with the service. I will always call them if I am ever in a similar situation and have already recommended them to a few friends. Saving their number in my phone!

Went in to get some copies of my apartment keys, just moved into the area & spoke with an awesome guy named Chris, they definitely seem to be about their business while also taking care of their guests needs

They designed and installed an air conditioner bumpout for my security gate. They took extra steps to make it blend into the home and it looks great. I will definitely use them again in the future.

Excellent service. I damaged a screw inside a door lock i bought and they helped me fix it with ease. They were respectful and kind. I definitely recommend their service to others.

Long time satisfied customer! Private House and Apartment projects done only by Star Gate & Empire Hardware. Friendly and professional service. We love you Mickey!
~Nikki & Reba

Excellent locksmith service. Punctual, communicative, responsible. Explained the issues, told me what to expect and when, and in the end did a perfect job fixing a situation a previous locksmith had made a hash of. Recommended.

Came in to copy keys. Gentlemen were helpful kind and ever funny. Quick easy process. Highly recommend. Best key place on white plains road

Super helpful! This family oriented neighborhood locksmith offers an array of services, not just making key copies!

They’ll come to the property for reasonable rates and do an amazing quality job switching the locks. If the new locks don’t fit the door frame perfectly, that’s okay!

They’re handy too, and can custom tailor doorways if needed for proper and secure closure to be assured.

Plus, the shop itself has every kind of key! Ive gotten mailbox keys, complicated Medeco keys, to standard $1.25 keys all done there for the tenants of my small multi family.

Today, for example, I made 15 keys for all of my tenants (new doors with new locks), of which I made a copy of 2 keys mistakingly of the wrong Key.

The worker’s boss, a complete gentleman, was completely understanding about the easy key mixup amongst so many keys, and made the needed copies free of charge!

Amazing business ethics at this place, great prices, talented workers, super speedy service, great store inventory & location, welcoming service, & so much more! I can go on and on...

Exponentially recommend!!!

Great and friendly customer service by Chris. I was so lost when I got in there and he helped me get in and out with what I needed. Fully recommend! Very knowledgeable employee.

I was locked out of my car with my baby in my hand, called star gate & empire locksmith and 15 minutes later my car was opened and the technician even helped me seating my baby in the car seat, I was so relieved I paid him the fee witch was not expensive he saw me with the child and he even refuse to take a tip.
what a gentleman !!!
he made sure that I was in the car and driving my way.
I would definitely recommend their service.
Thank you guys, you are my favorite

Great selection! Amazing customer service. My go to spot for keys and general hardware accessories.

Great service. Experienced staff

Great experience getting keys duplicated. Had a key that no one else could make and it was done here.

I had been coming to this store for 12 years. The owner and employees are very friendly and efficient. You can most of things you need to do little job around the house. Definitely I recommen them.

absolutely a scam! I asked how much to change a lock on the phone with my own item, they told me it’s $75 standard fee. When the person came, he literally oiled my lock and changed the handle bar, using ALL MY PIECES, and asking me for 219 dollars. Said every piece fix is a different price!!! Don’t ever ask them to come change your lock, they will scam the hell out of you!!!!

Today I was victim to doing laundry & locking myself out. I was panicking because my keys & spare were both inside. My super referred me to this company & wow!!! Mike was the technician who helped me. I swear he came in under 10 mins and helped me out. He was friendly , professional during the service & reasonable with his pricing ! Use these guys they’re good!!