Home Services reviews in Bronx, New York

They came to change my locks a week ago , when I called them the gentleman on the phone was very helpful and polite explain to me about the procedure of changing my locks and prices.
The technician came did his job in a very professional manner, and the price was exactly what I was told.
I would definitely recommend their services.

I wish I could give ZERO star because even one star is too much for them.
If you live in the area or are in the area avoid this place. The workers sell you an item that costs nearly a $100 but does not specify the return policy, when you yourself inquire about it, they vaguely say "no refund, just exchange or store credit." But when you decide to go back an exchange the item, they say they don't sell used items therefore they cannot accept the item back .The owner suddenly comes up with many policies that were never mentioned at the time of purchase. He doesn't even listen to what the customer has to say, he cuts you off, shakes his head to get you upset. Once you raise your voice he says he tried helping you but that you're getting aggressive. It's clearly a tactic. It's honestly a shame.
He then says you can make a complaint but when you try to take pictures of their written policy (which are just as vague), he tries wavering you by saying he has been inspected so many times before that he isn't scared. First of all, a complaint is not about scaring anyone, it's about getting an unbiased, neutral individual to assess the situation, and second, that last statement should also heed as a warning because clearly people have been complaining. Don't let people make a fool out of you with your own money, don't spend your money just to be disrespected, go elsewhere. There are few more options in this neighborhood. I sure wish I knew before. I will still make the complaint so that future customers do not have to fall for these cheap business scams.
I honestly feel scammed. I truly do because at one point he said he will accept the item and exchange for another USED item....but in the beginning said they do not accept or sell used items. There are inconsistency in their words and policies. Avoid.

Good got my key done within 2 minutes

I’m gonna say this do not go here if you need a key personally made I bought my lock and my key and explain to them what I needed done. These people did not know what they were doing whatsoever. The old guy says he can’t work on this because the key is blank after I repeatedly explain to him over the phone. I needed him to open the lock and cut the key. this lock he then proceeded to give me an attitude and waves me away So I recommend to anyone do not go there if you need a personal key made go somewhere else that would be way more professional

extraordinary customer service and availability. Help me out in a pinch would definitely recommend for any family or friend.

I went to get a window shade for my bathroom. I provided the measurements, and it was cut like someone did it in the dark. It looks awful and I’m glad it was under $10. The whole shade was cut in a messy, jagged manner. The stick at the bottom was also cut jaggedly and not secured, as shown in my picture. If I wasn’t in such a rush and knew that this is the type of work they do, I would’ve inspected it closely before paying and rushing out.

Very professional business. Staff were welcoming, kind, and knowledgeable. They were able to replace a broken piece to a very old storm door handle. Quick and efficient. I recommend anyone to come check this location out. Thanks guys, lifesavers.

Horrible experience. We brought our lockset here and dealt with a man named Ezra. When I first handed him the lock, I explained that I already had a set of keys for all my other locks, and he assured me he could reset this lock to work with them. He kept the lock for 1.5 hours, then called demanding $70 without ever giving a price upfront. Instead of rekeying it as promised, he replaced the cylinder and made me a new set of keys that only work on that lock. To make things worse, we were locked out of another room where all our other keys were stored, and instead of helping, he took advantage of our situation. He was rude and refused to return the lock unless we paid him. I understand paying for labor, but this felt like cutthroat robbery. Dishonest, unprofessional, and absolutely not a place I’d recommend.

Brian took care of my service needs right away and I was out the door within minutes with the products that I requested. Thanks for your services. Will definitely return

Star Gate & Empire Locksmith did an excellent job providing and installing 3 window gates, 3 AC gates, and a door gate. Ezra and his team were professional, friendly, and clearly very experienced from start to finish. They were flexible with scheduling, communicated clearly, and delivered exactly the scope of work we discussed—no surprises, just quality craftsmanship. The pricing was fair and transparent, especially for the level of service and attention to detail they provided. I’m extremely happy with the results and would highly recommend Ezra and his team to anyone looking for reliable, high-quality gate work.

Estamos muy sastifecho con los resultados logrados despues del servicio. Estaremos dispuesto a trabajar una vez mas en el futuro, y lo recomendaremos a nuestros asociados.

Excellent team