HVAC reviews in Bronx, New York

I had a heat pump that stopped working due to a lack of freon gas, which led me to assume there must be a leak causing it to escape. I reached out to Cottam as they're the recommended replacement for my local heating repair company, which no longer services heat pumps. They performed an isolation test to identify any potential leaks but couldn't find one.

They suggested reassembling the unit and refilling the freon, then running the system to see if everything was working properly. After shelling out $3,000, I'm still waiting for a solution and am now hoping that there isn't a leak. Cottam plans to check on the freon charge in 3-4 months to see if it's lower than what they initially put in.

Another HVAC company told me their isolation test involves disassembling the system, separating the wall unit from the outdoor unit - something Cottam didn't do. Given the cost and lack of a fix, I'm extremely disappointed. If you value your money, stay away from Cottam.

Marcos was a standout professional. He showed excellent customer service by being attentive, understanding, and thorough in his work. What impressed me most was his familiarity with my home and its systems, evident after multiple interactions.

We've had a fantastic experience with Cottam from the start. The professionalism displayed by their team is impressive, especially during visits and installation. Blake was particularly helpful in explaining the options and available rebates. George and Ervin did an outstanding job installing our mini-split ductless units, maintaining impeccable cleanliness and thoroughness each day. They kept us informed of any potential issues and completed the work on schedule. Their attention to detail and customer service are top-notch, making them a standout in the industry.

Cottam seems overly aggressive with their pricing. When they diagnosed a problem, the bill came out to be $328, which wasn't taken off when I later had them fix it for $1000. Other companies are more reasonable in their treatment. A different firm handled the job quickly - the technician was done in under an hour. Considering the part he installed costs just $40, charging $1328 seems excessive for such short labor time.

Cottam is top-notch - a family-run business with pros who genuinely care about their work. I had them 25 years ago for an A/C installation and recently needed to replace it. Notably, my contact was now the son of the original founder, still overseeing things. What impressed me most was that every person I interacted with was similarly competent and genuine in their enthusiasm for the company - a testament to how well-respected they are.

Cottam's team excelled in addressing our air conditioning concerns, delivering top-notch expertise led by professional staff. Hector and Nick executed a flawless installation of our new unit, while Marcos resolved all issues with the existing system with exceptional service - outstanding experience, highly recommended.

I recently had an unexpectedly high electricity bill and knew it was time to investigate my air conditioning system. I called Cottam and spoke with Cece on the phone - she was incredibly friendly and accommodating, getting me scheduled for a spot the next day. The technician, Denver, arrived promptly and demonstrated thorough knowledge of the system, working methodically to diagnose the issue. He explained everything clearly and left no doubt about his competence. My bill ended up being reasonable considering the work done, and Denver wasn't pushy about selling me a maintenance plan - I appreciated that. A follow-up email from Cece even helped reduce my bill after joining their service plan! I'm now happy with Cottam's routine services and had a great experience overall.

We recently needed a new AC system installed, which turned out to be a major undertaking. Nick and Omar put in a lot of effort until it was finished, even helping me with some household tasks like bringing groceries inside and collecting Amazon deliveries. The team worked together as a unit, making everyone we spoke to easy to get along with. Jim and Blake walked us through the process step by step and were fair about their recommendations, not trying to push one option over the other. Cecilia kept us informed about billing and scheduling. We're very satisfied with the service and would definitely recommend them.

Cottam heating and AC truly stands out from the rest - they're exceptionally professional, with excellent communication skills that put you at ease. They're transparent about costs and timelines, which is refreshing. Highly recommend them. The office team, particularly Chris, shines, offering top-notch service. Omar, Denver, and Nakia are exceptional technicians who consistently deliver. With Cottam, your expectations will be far exceeded.

I hired Cottam Heating & Air Conditioning to maintain my AC unit. Their technician, PJ, showed up promptly and did a thorough inspection. He was courteous and competent. The service was efficient and effective. I'm pleased with the experience and would recommend this company for reliable maintenance.

We had a fantastic experience with this company for installing our new heat pump system.

From the initial review to the estimate, Austin provided excellent guidance on the different options and what would suit our home best. The actual installation team - Nick A, Hector, and Nick - were all incredibly helpful and efficient. They worked diligently every morning, treating our property with care as they removed the old system and installed the new one. Their professionalism was impressive, and we appreciated their friendly demeanor throughout the process.

In 2024, I hired Cottam Heating & Air Conditioning Inc. to assess my home's air conditioning needs and provide a quote for installation. The old unit had been on the fritz and I wanted to determine if it could be replaced or if a new system was in order.

During their visit, they presented me with a quote - a reasonable price for the work required. However, what caught my attention was an additional $231 charge for "labor." I was taken aback by this surprise fee, especially since my credit card had already been on file.

The explanation given was that this labor fee covered the cost of their technician's time and expertise. Yet, during the visit itself, they merely examined the old AC unit, identified issues, but didn't perform any repairs or fixes. This lack of work seemed puzzling given the charge for "labor."

I'd advise others to exercise caution if they have an aging air conditioning system - there's a risk that the technician might simply inspect it without clearly disclosing the associated fee upfront. I recommend asking about such charges in advance, so you're not caught off guard like I was.

Marcos installed heat pumps at my home with excellent results, fixing issues from previous installations along the way. He also set up our smart thermostats and apps perfectly. I'm very satisfied with his work, highly recommending him for any heating/cooling needs.

I've had the best service visit in a long time with Cottam, surpassing my previous experiences at their two locations - one I left behind in 2014 and another I returned to in 2017. The technician showed impressive technical skills and attention to detail. He was a true professional and courteous gentleman.

The technician arrived on time and was extremely courteous and respectful. He conducted a thorough test of the four mini-split systems with ease and it all worked seamlessly.

A service technician showed up unprepared to work on my heater, simply for the visit, yet they billed me nearly $300. The experience left a negative impression and I wouldn't trust this company again with any future repairs.

When our boiler broke down at a freezing time, Marcos stepped in to fix it. He was incredibly detailed, spotting the initial problem but not stopping there - he dug deeper to find the root cause. When a replacement part was needed, he installed it himself and ensured everything worked properly. His work was top-notch, and we appreciated his attention to detail and commitment to our safety. We're grateful for Marcos' exceptional service and appreciate the overall professionalism of Cottam.

Our technician, PJ, exceeded our expectations. As long-time customers of Cottam, we've come to expect reliable service, but PJ took it to the next level. He conducted a thorough assessment that was more comprehensive than any other maintenance we've had. His expertise shines through in his clear explanations - he breaks down complex issues into understandable terms, keeping us informed on our AC unit's condition and potential concerns. I wholeheartedly endorse PJ and Cottam for their exceptional service.

We're really happy with this service provider. Scheduling is hassle-free and always on time. One guy stands out - he's excellent, knowledgeable, and goes above and beyond to solve our issues. He's a key part of what keeps us coming back. We consistently request him for maintenance too.

My neighbor sent me to Cottam for boiler maintenance after my old plumber retired. Nakia was super knowledgeable and went above and beyond - he showed me how filthy the filters were, which made me realize just how neglected they'd been. I feel really confident in their service now. Their staff, including technicians and office workers, are top-notch.

Outstanding service once again from the team at Cottam, thanks to Omar's professionalism and courtesy. Exceptional experience all around, thanks in part toBlake's leadership. Great to see consistent high standards maintained - highly recommended!