Janitorial reviews in Bronx, New York

Very detailed work. No cutting corners 👍🏽👍🏽

The quality of the cleaning is top-notch. POC not only met but exceeded our expectations. Every nook and cranny of our office was thoroughly cleaned, and they left it looking and smelling fresh. It's evident that they take pride in their work and consistently deliver a polished and pristine environment.

POC Commercial Cleaning surpasses all other cleaning services I’ve ever worked with. Their team not only excels in efficiency but also in their friendliness and responsive demeanor. From the outset, we've been fortunate to have consistent cleaners whom at this point have integrated into our workplace, feeling like an extension of our own staff. Rosy, in particular, has left an indelible mark with her dedication, despite the language barrier. Thanks to the app they utilize, communication barriers dissolve, allowing us to engage effortlessly. Whether it's a late-night concern or a special request, their commitment shines through, with resolutions promptly communicated through our accessible dashboard. POC embodies the essence of service excellence, and I regret not sharing my gratitude sooner. Thank you for your unwavering dedication.

I'm really impressed with POC Cleaning Services. They're super professional and get the job done quickly. When I called, they were really polite and showed up right on time. The team did an amazing job cleaning our office and made everything look spotless. If you need cleaning done right, these guys are the ones to call. Thanks for your awesome service!

Their attention to detail, professionalism, and dedication to customer satisfaction make them stand out. From the moment I contacted POC, their team was responsive, courteous, and thorough. The quality of their work is unmatched, leaving my workspace sparkling clean every time. I highly recommend POC to anyone in need of cleaning services.

Over the years, I have consistently relied on this company for my needs. I have had the pleasure of working with their staff for an extended period, and I can attest to their exceptional focus and attention to detail. They go above and beyond to provide world-class services with a white-glove experience. Their commitment to customer satisfaction is evident in their work, demonstrating that they value their customers’ expectations.

OUTSTANDING SERVICE!!

I couldn’t be happier with POC Commercial Cleaning Solutions. Their team is punctual, professional, and incredibly thorough. They left our office, classrooms, gyms, and other spaces spotless and fresh every single time. Communication was smooth, and they went above and beyond to meet our needs. Highly recommended for any business looking for reliable and high-quality cleaning services! 10/10

I have used a numerous amount of cleaning services throughout the years. What sets POC apart is their consistency and commitment to excellence. They arrive on time, work efficiently, and always go above and beyond to ensure our workspace is not only clean but truly refreshed. Their staff is courteous, well-trained, and respectful of our time and environment.

Communication with the company has also been seamless. Scheduling is flexible, any special requests are handled promptly, and follow-ups show they genuinely care about customer satisfaction. I recommend POC for all your cleaning needs.

Cleaned my whole office top to bottom will never call anyone else !

I have them clean both of my businesses and I have never had any issues. It feels so good knowing that when you walk into work, your stores are going to be spotless.

Covid laziness had let things get out of hand. Gloria and her team are amazing and transformed my dust and clutter filled apartment Very responsive and a pleasure to deal with. I look forward to ongoing service and highly recommend!

Tina was great! Very polite professional and timely. She was able to accommodate my last minute request for cleaning seamlessly. The cleaner arrived on time was polite and did a great job!

I found Gloria Cleaning via Google, saw the great reviews & signed up for a Sunday cleaning. I originally scheduled it for 11am, but they called me later in the day to ask if the cleaner can come around 9am. I said sure. The day came & I waited.....and waited....and waited. The cleaner showed up 2 1/2 hours late! What made things worse is that I called them 4 times to get status updates and each time, their rep said "oh, she'll be there in 30 minutes" only for another 45 minutes to pass. I understand that things happen & people can be late, but the fact that THEY requested to move the time up (which made me shift/reschedule other important things in my day) along with the utter lack of customer service etiquette to give me any updates without having to follow up myself left a bad taste in my mouth. If it wasn't for the time crunch I had, I would've canceled after the first 30 minutes of being late.

As for the cleaning itself, I requested a deep clean & definitely didn't get that. Was my place cleaner than before? Sure. But I had to re-point out very clear things that I specifically asked for and even then, things were half done. For example, I asked for the cleaner to clean the window ledges and the bedroom. She ended up cleaning the window ledge...but left the dusty table in front of it untouched. What's the point of a deep clean service if I have to micro-manage EVERYTHING I asked for? This was a clear lack of attention to detail that I personally expect when I'm paying for a "deep clean." Not to mention that the cleaner showed up 2 1/2 late and then tried to leave an hour early.

I definitely won't be using their service and I suggest you don't as well unless you..
1. Don't have anything else going on in your day and can wait for an unknown amount of time for your cleaner to show up since they probably won't respect the given time window (or your time).
2. Want to micro-manage a subpar cleaning of your place

I’ve been using Gloria for about four years now I love her professionalism I love how she puts so much effort into cleaning your home such as what needs to be thrown away especially for me because I hate getting rid of things! Her team is great as well I trust them as I trust her

Her staff does a good job but here's the problem: it's one of loyalty to a steady customer. We have used the service every week for many, many months. When we went from weekly to a bi-weekly schedule (due to COVID), Gloria jacked our price. She gave us no option or alternative, and then quit on zero notice. That led us to scramble to find someone. If you are looking for someone you can count on in the long run, and a business that is professionally run, this isn't it.

I was extremely satisfied with the service I received today. Gloria came to introduce herself and the company. What a great touch! Marina did a fabulous deep cleaning of my home. I highly recommend their service.

I was recently a first time customer. The maid was scheduled to arrive at 12pm, then asked to arrive at 1030am, then moved the arrival to 11am and then showed up at 1145am. The cleaning was good and the maid accidentally broke my lamp. The timing and broken lamp are actually fine with me.
Accidents happen and NYC traffic is unpredictable. However, when I asked the manager, Tina, if she would like to make any adjustment to the $165 fee, considering the above inconveniences, she said, "no." Unfortunately, this is the difference between me now being a 1 time customer instead of a returning customer that would've been happy to help with referrals. It's not about the money, it's ALL about the customer service and general business practices.

Great service. Incomparable, incredible job following a major storm disaster that wrecked my basement of a two family home. Deep cleaning, sewage water removal and furniture removal. Basement went from looking "disastrous " to looking new. I would strongly recommend Gloria cleaning service to anyone.

The Gloria Cleaning folks are great! They did an awesome job when I hired them for a cruddy, greasy kitchen floor and a full bathroom cleaning. They made both rooms look as good as new!

Second time using this cleaning service. They are very detailed and have great communication with their clients. Jana and Aimee were both great for the deep cleaning. Will use them again.

Due to the lockdown, we hadn't had our apartment professionally cleaned in months. It was a very messy!. Ms. Gloria and her team came in and made our place livable again! She spelled out exactly the costs involved so there were no surprises. I then hired her weekly to keep the place neat.