HVAC reviews in Brooklyn, New York

The service provided was top-notch from start to finish. Working with Suzie, the office manager, I expected a smooth experience, and it delivered. However, there was one minor setback - Jason recommended Friedrich units but they didn't fit our space due to existing modifications. We were stuck until he came up with an alternative solution that allowed for installation later that day. To add to the surprise, we needed new sleeves, which were taken care of promptly. While it's not cheap, I'd rather pay this price than have subpar service like some other companies. Overall, the attention and quality of work impressed me. If you're in need of AC, don't look elsewhere - book your appointment without hesitation.

This company exceeded expectations in terms of responsiveness. I called on a Saturday afternoon, Labor Day weekend, due to my unit's failure, and received a call back within five minutes from Jason. He walked me through resetting the issue, which resolved it perfectly. The level of service provided was top-notch, making it hard to find better.

We hired this company to repair our AC, which had developed a leak. The technician assessed the issue in 10 minutes and diagnosed a clogged tube, estimating a cost of $225. However, when my husband asked them to install the part themselves, they advised against it. They finally did the work and left shortly after. Two weeks later, the problem recurred, and I called them back. Their response was unsatisfactory - they claimed it wasn't their fault since the leak hadn't appeared when they departed. When I mentioned the $225 charge and the fact that the issue remained unresolved, they became dismissive. The entire experience was disappointing, and they ended the conversation abruptly.

The installation happened at the last minute, just before the day ended. I wasn't sure it could be done efficiently. Luckily, the technicians showed up in time. Jose did a great job and worked quickly. Vladimir also helped me with setting up my new cable box. The overall quality is excellent and I'm very satisfied. The unit is almost silent, which is impressive considering its performance.

I was in desperate need of a new service company to fix my window AC, which had been leaking for far too long. The usual guys who work at my building said they couldn't come until four weeks later. North Pole's team got the COI paperwork sorted out in no time - less than an hour! They even managed to schedule an appointment for the next day. When the two technicians arrived, I was impressed by their professionalism and attention to detail. Not only did they quickly diagnose the issue, but they also worked efficiently to fix it. What really stood out, though, was how thoroughly they cleaned up - taking the trash with them as they left. Their work surpassed what had been done previously.

I'm thoroughly satisfied with the service provided by this company. I had two outdated air conditioners that were severely clogged and struggling to function during an extreme heatwave. The technicians arrived promptly on schedule and gave my units a thorough cleaning, finishing in under 20 minutes. Once they departed, I finally enjoyed a cool apartment all summer long.

Great experience with North Pole, thanks to Jason, Jose, and Vladimir's help with the installation. Their team handled challenging window spacings with ease and found the ideal units for me. I appreciate their professionalism and excellent service.

This company delivered an outstanding experience from start to finish. The initial point of contact provided a solid foundation with helpful info and a straightforward explanation of the diagnostic process. Scheduling was hassle-free. The technicians arrived promptly, were professional, and worked efficiently. They resolved our AC issue (a rattling noise caused by loose tubing) quickly and clearly explained what went wrong. Pricing was transparent. We're now enjoying smooth AC operation. I'd definitely recommend them again.

I had a positive experience with North Pole Cooling Corporation. Jason quickly replied to my inquiry and gave clear pricing, allowing me to make an informed choice. Although I didn't proceed with repairing my unit, he was open about all the necessary details. I'd consider contacting NPCC again if needed for HVAC services.

I'm extremely dissatisfied with this company's customer service. I had a simple issue with my AC unit leaking, so I called for assistance. To my surprise, it took 10 days for someone to show up - an eternity. When they arrived, they made it clear that they only service Friedrich units and wouldn't be able to help me since mine is not one of them.

What's even more appalling is that this company installed my AC unit in the first place. You'd think they'd at least try to accommodate a customer who already has one of their products, but no such luck. The whole experience was handled poorly and unprofessionally from start to finish.

I had an incredibly positive experience with this company. My Friedrich air conditioner was making a strange noise that was causing me a lot of anxiety, thinking it might break down inside my apartment. I reached out to them in the dead of night and got a real person on the phone - which was a huge relief. Fast forward to today, Michele called me back and arranged for someone to come out, which was great. What struck me was how helpful and friendly she was.

When Terry showed up, he was extremely courteous and professional. He quickly diagnosed the problem and performed a routine cleaning that resolved the issue entirely. The price I paid matched what we'd discussed over the phone, which was reasonable. I'm really pleased with the service and will definitely be booking regular maintenance once the weather cools down.

I want to give special credit to Michele, Rosalina, and Susie for being so understanding of my concerns. They were all very supportive and made me feel at ease. Kudos to them - they truly go above and beyond. Thank you again for a fantastic experience, and I wish the company all the best!

I'm extremely satisfied with North Pole's service - 10/10 would recommend! After my 20-year-old AC unit failed during a heatwave, I had to act fast. Within two days of contacting them, they sent someone over to remove the old unit and install a new one. The staff were friendly, knowledgeable, and accommodating, especially given the tight timeline. Their rates were reasonable, considering the level of service provided. Overall, it was a hassle-free experience with great results - I'm grateful for their prompt attention to my urgent need.

I recently had a great experience with this company - everything went smoothly from start to finish. The team was incredibly professional, courteous, and efficient. From my initial call to scheduling, I was impressed by how quickly they were able to get my AC installed. Jason went above and beyond to help me understand my warranty options, which I appreciated. What really stood out was the level of personal service and attention to detail. While every situation is different, I'm confident that this company will treat you with respect and deliver top-notch expertise.

They're top-notch. Got a prompt quote from the owner, and the work was done to high standards by an excellent installer. This guy's really knowledgeable and it shows - they genuinely care about getting it right and the finished result is spot on.

German's team delivered a top-notch service - thorough, speedy, spotless, and remarkably professional; highly recommended.

The service provider has a great team that is friendly and courteous. They're easy to work with and setting up appointments is hassle-free.

Exceptional experience with this home services company - fast, tidy, and attentive staff made a huge difference.

Germon outshines all others hands down.

Very responsive and accommodating team that efficiently resolved my concern.

Good job by German, fair rates.

German's team is highly skilled and methodically thorough in resolving technical problems.