HVAC reviews in Brooklyn, New York

Very professional team. Demonstrated respect for our property and left everything spotless during the AC split unit installation process.

Joe's team was polite and punctual. The job was done exceptionally well and to schedule. I'd give them a perfect score and wholeheartedly endorse their services.

This company took a lazy approach by skipping duct installation for their Gree Duct Type Indoor Units in my entire building of 34 units. As a result, the indoor unit sits inside a dirty ceiling box, sucking in dusty air and blowing it into living spaces. Unprofessional and unethical practices like this are unacceptable.

A year after installation, the heating/cooling unit stopped working altogether. The company's customer support is non-existent, making it difficult to get help with repairs. They did install the system when the initial payment of $5k was made, but now nothing seems to work and no one shows up to fix it.

If we could give more than 5 stars, we'd do so. The system is a huge success and the professionalism from the installers was outstanding. We went through five contractors with five estimates and were impressed by their expertise, reliability, and value for money. They also informed us about available rebates, making the whole process seamless and hassle-free.

The team arrived ahead of schedule, which was a welcome surprise. They quickly got started on unloading the equipment while I went over where everything would be placed. Throughout the inside setup, they made a conscious effort to tidy up and keep the space organized. The end result was impressive - the installation looked professional, and there was no clutter left behind.

DAZONG HVAC SUPPLY INC. did a spotless job installing the unit, completing the task efficiently and effectively. The clean-up afterwards was impeccable, leaving no mess behind. Their professionalism and attention to detail are noteworthy, making them a great choice for homeowners.

They did a great job installing my new air conditioning unit - very tidy work and excellent service. I'm really pleased with the result.

I hired someone to install split ACs in two units back in 2012. At first, everything seemed fine, but a couple of years later I realized the work was subpar. The contractor used indoor insulation for outdoor units, exposing them to the elements. The white foam started to peel off after just a couple of years, and by the end of five years, nearly all of it had been completely stripped away, allowing water to seep into the tubes and cool the pavement. The job was botched from start to finish – not just sloppy, but also downright dishonest.

This company delivers high-quality products and top-notch professional service. From start to finish, our experience was characterized by politeness, expertise, and a customer-centric approach. The team is transparent about pricing and takes the time to address any concerns or suggestions you may have. In contrast to other companies that estimated a two-day completion timeline, this company got the job done in just seven hours - even taking a lunch break. They installed six mini splits and two condensers.

Upon unboxing one of the mini splits, we noticed a cracked frame. A replacement unit was promptly delivered by a senior team member, who clearly took ownership of the issue. Given that English is not the primary language of the staff, they've implemented a translation service to ensure smooth communication. Their work speaks for itself - it's efficient, thorough, and requires no additional explanation. They also left the job site in clean and orderly condition.

Mr Lee and Mr Chen are top-notch professionals with exceptional skills. Their work is impeccable, arriving on schedule as promised. They tackled the job effortlessly, leaving no mess behind. Overall, I'm extremely satisfied with their service. Without hesitation, I recommend them to anyone in need of reliable workmanship.

Affordable service.

Great service.

Good Value

Good job, solid work!

The experience was excellent and reasonably priced.

I'm skeptical of most negative reviews, as they often seem fabricated. Similarly, I think some reviewers unfairly criticize the installers without knowing their full story. The company can't control what mechanics recommend; if you're unhappy with one, vent to them directly. As an experienced HVAC contractor who's worked with this business for over two years, I've encountered no issues whatsoever.

Called yesterday and today, got through to someone named Lydia.

She claimed they have over 4,000 active customers but can't handle each case individually, which applies to my situation with a delayed rebate claim for four AC split systems installed 14 months ago. Now I'm left uncertain about getting the rebate due to the prolonged delay.

Lydia told me she hadn't checked the company email yet - it was sent at 10AM from New Utrecht AC claiming a rebate, and I was on the CC list. It seems their business is too successful, leaving no time for customer service.

I recently had a disastrous experience purchasing equipment from this business as a local mechanical contractor. If I could rate them lower than zero, I would. The lack of professionalism and courtesy towards non-Chinese speakers is appalling. Even after multiple visits and numerous purchases, they fail to recognize customers or acknowledge previous transactions. Showing invoices or receipts doesn't seem to refresh their memory, and prices quoted on the spot can change rapidly without warning. Attempts to reference prior emails showing different numbers are futile. Furthermore, they prefer cash transactions and have a poor attitude towards customers who try to use their credit card. It's astonishing that such an unscrupulous business still manages to operate.

I bought three split air conditioning units from them in 2019, but after two years, I'm dealing with a refrigerant leak. The first technician visited and said it was an installation issue, pinpointing a small leak at the connection point, which needed the original installer to return and fix. Over multiple follow-ups, I had to take time off work to visit the store myself to get the installer's attention. Eventually, the installer confirmed that the machine itself was leaking refrigerant, not the installation job. However, he only covered installation, leaving me to deal with the rest.

I called again, and this time they promised to send a third technician. But when I requested to speak to someone higher up, I encountered resistance, with the store claiming their manager wasn't available or knew nothing about it. This whole ordeal has taken one month to resolve. I'm fed up with the lack of accountability, as everyone seemed more interested in dodging responsibility than actually fixing the problem.

I initially purchased from them because they're a big franchise store in my community, so I expected better quality assurance and customer service. What I got was disappointing, if not infuriating. Now, I'm left wondering whether my AC will even work this summer. The brand is Friedrich, with invoice # 26580. I'm hoping the owner will take responsibility for resolving this issue.

I bought a split unit from this place in 2021 - it worked fine until it stopped. The company acts as middleman for warranty issues, which is frustrating. I had to pay my installers to wait on hold with tech support multiple times. They'd send the wrong parts and the whole process was a hassle. When they couldn't get the right part, I ended up buying a new head unit. Their customer support was the worst experience I've ever had. I like LG products, but their warranty process is terrible. The initial price was okay, but the service was abysmal - avoid this company if you can.