Roofing & Gutters reviews in Buffalo, New York

Subject: Formal Complaint / Experience with Stellar Roofing (Holland, NY)

I am writing this to advise others against using Stellar Roofing. My experience has been defined by poor workmanship, a lack of documentation, and an unprofessional response to serious property damage.

January 2025: Initial Installation my girlfriend contacted Stellar regarding a minor leak. We were advised that a full roof replacement—at a cost of $20,000—was the only permanent solution and would prevent any future issues. Despite our questions about the insulation, we were assured the new roof would resolve all concerns.

January 2026: Catastrophic Failure One year later, the house is experiencing severe leaking in every single room. After a week of waiting for a response, Stellar initially dismissed the issue as "ice damming."

Upon further persistence, they sent a second technician who discovered that the original 2025 crew had failed to vent a pipe through the . this error caused water to pool around the pipe and eventually causes water damage

Current Status: Lack of Accountability While Stellar sent a crew on January 28th to "fix" the original mistake, they provided zero documentation of the work performed. Since that visit, the leaking has actually worsened.

When I contacted the company to resolve this, the response was dismissive. I was told that "this kind of stuff just happens," which is unacceptable for a $20,000 new roof. As of today, I am still waiting for a credible plan to repair the roof and the resulting drywall damage.

Conclusion Stellar Roofing either misdiagnosed our initial problem or failed to execute a standard installation. Either way, they have not stood behind their work or treated the home with respect. I strongly recommend looking elsewhere for your roofing needs.

I thoroughly enjoyed every aspect of working with Stellar Roofing for our roof replacement. Sales person Jared performed a through inspection of the existing roof (while professionally dressed), provided a comprehensive presentation, and presented a fair price for a full rip off replacement using quality materials.

The scheduling communication process was seamless. We got an earlier date than expected and all the materials arrived on time and the roll off was delivered with care.

Project Manager James Berek went above and beyond to keep me informed during the replacement and gave detailed explanations as to what was occurring while the work was being done. And provided a full photo gallery of the entire project once completed.

Lastly, I cannot say enough about Wilmer Juarez and his crew who completed the job in a day and a half. The workmanship is impeccable. The 10 man crew worked very long the first day and beat the rain on the 2nd. When I arrived home after the job was completed there was no sign that they were ever there and I was left with a beautiful roof. My property was spotlessly cleaned up! No sign of any debris from the very large project!

The only negative that I had with Stellar was the high pressure tactics to sign the day I received the proposal, but we worked through that and came to agreement.

The result speaks for itself as all my neighbors are commenting on how great the new roof looks. Thank you to the entire Stellar Roofing team.

My roof replacement included complete tear off and replacement was accomplished in one day. Amazing! Crew showed up at the appointed time and went right to work. The crew was constantly cleaning my neighbors driveway which I was extremely happy about. Have one issue with a small section of siding that needs to be correctly placed on my dormer. NICE JOB

Not cheap, but the work speed/quality was impressive and I believe you get what you pay for. A couple of small items taken care of by Tony Gonzales, our project manager, afterwards, but that has been it. For all the many nails they picked up after the job, I picked up hundreds more after they had left. Thank God they are not in my mower.

So far the roof is still on through these raging winds! Quality product and work putting it on. Aside from me reaching out to them, I’m surprised I never heard back from the company for feedback till now (almost 5 months) Too busy apparently?Nonetheless I would recommend them based on their professionalism and quality of work.

They replaced our shingles. The ones we had lasted 22 years. Hopefully these fare just as well. The team was on time, polite and very professional. Clean up was thorough. Matthew was our project manager. Everything was smooth and we are happy with the results.

We recently hired Stellar for a complete roof replacement, and we are happy with the results. The crew worked diligently to complete the entire tear-off and installation in one day. During the follow-up inspection minor damage was identified, which Stellar repaired in good faith. Now that we have a Stellar roof, we feel more safe and secure during bad weather. The roof has withstood the recent high winds beautifully. Based on the quality of the materials, the warranty terms, and the follow-through of the employees, we recommend Stellar Roofing. Thanks Kevin, James, and especially the repair crew, Casey, Keanan and Waylen.

The team arrived around 8 am. I thought the job was going to take 2 days, it was a 48 square roof. Scott said the guys would get it done same day. To my surprise they were done just after 4 pm.
The lead on site Dave did a great job and considering the winds the day of the install (gusts up to 40 mph) im surprised they were up on the roof.
Thanks to all for a job well done.

Seller roofing crew from the salesmen to the work force to the supervisor was all excellent. They ended up doing our roof right after Thanksgiving and I was cold. No one complained. Overall a great experience.

Hottest day of the year. We provided water, but they brought their own as well as a shade canopy. They got our old roof removed and new one installed in one day in July. Our only issue so far was a downspout that had to be removed while removing the old roof came loose in a windstorm a couple months later and blew down into our flower bed. Stellar came back and re-attached it. The roof looks great, and despite our repeated winter wind storms, everything's good!

Thank you Stellar Roofing for the great job on our roof. Dan Pfohl came to do the estimate and was great. He made us feel comfortable not pushing things on us like some companies do. Made our decision to go with Stellar easy. And would also like to thank the crew. Matthew Gritzke was the project manager and was awsome. Kept us informed of the job and went above and beyond to make sure we were happy with the job. Couldn't ask for a better guy to do the job. And Victor the crew lead did a great job also they cleaned up after they were done and it looked like they were never here. Also thank you for moving our swing,grill and hose reel back to there original spots afterwards. Great job to all even the girls in the office for any questions we had. Really great company. Thanks again.

Scott and his team were amazing. Very professional. Kept me updated with pictures showing their progress throughout the day. Cleaned up thoroughly when the job was completed. Started promptly at 7:30 and were done by 4:30. Great experience and I’m very happy with finished product.

New roof!
Stellar is a phenomenal business to work with. Tony, the Roofing Manager, was here every step of the way. From start to finish the crew worked tirelessly in the cold, they were professional & did a great job with the clean up. Every step of this process has been stress-free. The hardest part was picking the shingle color! Mike B, the salesman was great too! He helped us to make solid informed decisions with zero pressure. Stellar Roofing is every bit is good as the advertising claims. If you’re in need of a new roof, this is the company you want to work with.

Stellar roofing ripped off and replaced my roof. They did an excellent job. Clean up was very good. They worked hard and got it done in 1 day. Matthew Gritzke and Cesar were both very helpful

We just had our house sided and it looks amazing. Stellar did great work in a short amount of time. We agreed to our contract in February and were told they would start in May depending on the weather. We got the call and the crew was on site first week of May. The communication was outstanding between the office personnel keeping us up to date, as well as the Project Manager Mathew. When we mentioned some things of concern, Mathew made sure it was taken care that day. Great price, great work, so appreciative of the professionalism and communication every step of the way. Stellar Roofing thank you for transforming our home. Mathew, you were right when you told me “I was in good hands”. loved working with you. Waylon, thank you for your on time delivery. Awesome experience. Thank you again.

New roof and some gutters were done in October. The work seems very good. We’ve had a lot of heavy winds since the job was done and to my knowledge the shingles have held up. Most of the cleanup was good however there were a lot of old nails left in the yard. I was not impressed with the project manager James Berak. A window screen was damaged by the crew and it took about 2 weeks for James to respond to my calls and texts regarding the screen. He eventually picked the screen up for repair but I didn’t hear from him again until I left him a message a month after he picked it up. Another month went by and it was finally repaired and dropped off. I expect better customer service.

From first contact to final inspection, everything about my roofing job with the Buffalo Branch of Stellar Roofing went beautifully. Dan Pfohl, the salesperson was patient, knowledgeable and kind, making certain that I knew the options even while arranging for the first emergency repair. Matthew Gritzke, the project manager, kept me up to date on exactly what to expect as installation day went on - yes, installation took only a single day - and checked back the next day with a calm, smiling presence. Alex, the crew lead, kept the entire crew easily together as several issues were revealed. They even cleaned up really well. Everyone was entirely professional and clearly proud of their work. As well they should be.
If one can love a roof, I love mine. Yes it began as a damage/leak situation yet the matte black shingle with black drip edge and black gutters (gutters to be installed soon) are beautiful with the brick of the house. I am just so pleased.
I also want to say thank you to the support staff who took care of the behind the scenes details. They are (likely) unsung heroes.
Absolutely everyone involved was both professional and kind. I had information and options and never felt pushed. And the house looks beautiful in its new roof…the best of all outcomes.

In the dead of winter, Stellar came and did a full roof replacement on my 1925 house. It wasn't an easy job, with the snow and ice and most of the roof being covered in cedar shakes under multiple layers of shingles. The crew did a great job and completed the entire job in one day. Communication was excellent, including progress photos during the day. A situation to be solved came up (as they do) and Scott communicated quickly so that we could come to an agreement about how to handle it. Clean up was done as thoroughly as a couple of feet of snow allows, and Scott said to let Stellar know if there is still debris when the snow melts and they will send folks to clean up again. All and all, a great experience with Stellar.

After two roofing companies would not come out I called Stellar Roofing. The roofing specialist (Dan) came out and spent two hrs. going over every aspect of the job. I felt very comfortable going with Stellar Roofing. The project manager (Scott) arrived around 7:30am to go over the details.Then around 8:00am the rest of crew arrived with their team lead (Dave) and went to work. They kept me updated and took many pictures to show me the progress. They were done around 4:00pm with the clean up being very well done. I would put them on your list.

I am very happy with my new roof. Troy is an excellent sales person. The job was well done. The employees did a great job, they were all nice and polite! I think it was a little overpriced but I guess you get what you pay for.

We recently had a metal roof installed, and we couldn’t be happier with the results. The entire process was smooth, professional, and handled with the utmost care.
Mark, the metal production supervisor, ensured that every panel was fabricated with precision and delivered on time.
Joe, the project manager, kept everything organized and running smoothly, always available for questions and updates.
Carlos, the lead installer, did an outstanding job—his attention to detail and craftsmanship were top-notch.
The final product is not only beautiful but also built to last. The new roof gives us peace of mind knowing it will stand up to Western New York weather for decades to come.
Every member of the team was respectful, courteous, and clearly took pride in their work. Communication was excellent from start to finish.
We wholeheartedly recommend this team for any roofing project. If you want a roof that’s done right with quality, professionalism, and integrity—this is the crew to call.

Crew Leader Francisco and team did an awesome job installing our new roof! It looks beautiful and the materials used were high quality. They came early and stayed until the job was done, same day. Project manager Matthew kept me informed throughout the process with pictures and answered any questions I had. I'd also like to give a shout out to salesman Dan who was very informational and professional. The whole team was just outstanding. I would highly recommend Stellar Roofing for your next project!