House Cleaning reviews in Chestnut Ridge, New York

Sometimes the service is excelent. Other times it can be poor by not performing work requested. Last week we needed salt in our pool and the skimmer was not working. None of the work was perform and the next day someone else had to come back to complete the necessary work.

Very disappointed in the way you do business. Waited for my appointment and ultimately I was told that it was canceled without my knowledge
Not satisfied at all!

Update
B&B has apologized and came out the very next day. So I am happy to report that I can now change my review.
People are human and we are not perfect but at least they apologized and fixed the problem
Much appreciated!!!!

I did not get my hot tub from B&B, however, have used them for over a year for all my chemicals. Their staff are extremely helpful. They never try to push a sale for more than what you have requested. I am truly happy with every experience that I have had and will definitely get my next hot tub from here.

I had 2 issues with my new hot tub
A led light went out and a floor jet stopped working
The technician was excellent. Fixed both issues . technicians were extremely professional. I highly recommend b and b
By the way the sales department is also excellent!
Mike s

Vickie is very helpful and knowledgeable and I appreciate her help when I come into the pool store.
James and Shawn are also very pleasant.

We used B&B to install a pool at our former house, and were very pleased with the outcome. Very professional, great work, prompt service. Used them again at our new house. They did an amazing job. Highly recommend

B&B built our vinyl pool 21 years again and did an outstanding job. They had to account for some ground contour issues and drainage from the house roof and they solved both problems superbly. Our original liner lasted all this time and we had B&B put a new one in last week. It looks great and fits perfectly. I used B&B to also replace our heater in 2012 and they gave me a very good price as a returning customer. I would not hesitate to recommend them. They are a quality company that does quality work.

I recently had a great experience given the high season and all pool companies are super busy! The tech Ofer was super polite, called me 20 min before, came on time, checked all my pool equipment, did whatever was nesessary to do, moreover made sure my vaccuum was doing ok and worked properly (even though I didnt asked for it), was honest and charged decent hourly rate. I will definitely reach out to this company again and will recommend to my neighbours!

Horrible customer service. Not professional. After setting up weekly cleaning service no one shows up on the day supposed to. Then told don’t know what to tell you but we will arrange another day . A day that isn’t good for us. Again told don’t know what to tell you. Ask to speak to GM. Never in. Ask for a call back from GM. No return call. Called another company who was professional and accommodating. Thumbs down to B & B. Go somewhere else

Durelle and his partner did a great job. Thorough and quick. Durelle is one of the best techs on staff. The staff in the store is also top notch

B&B is the absolute BEST!!! From start to finish, everything went smoothly. Derek and his staff are extremely professional and could not be nicer. They stayed within their time frame and let us know what to expect along the way. Always available to answer our questions and to help with decision making. We are so happy with our pool and hot tub, and HIGHLY RECOMMEND B&B!!

I I'm very pleased and content to have found this place which is close to home for me and very convenient to have help with my Hot Tub. Vicky who works at B&B is an absolute asset to this company. She has shown patience, Professionalism and passion further than most Companies that I have visited for My Hot Tub concerns. Even though I did not purchase the hot tub at B&B.
Vicky was very patient and extremely Knowledgeable in her ability to make me feel comfortable with how I should maintain A healthy Hot tub and feel confident in my abilities to do it on my own! I have now become a frequent customer For all my chemicals and needs to maintain a good quality Hot Tub.
It is nice to feel confident When you're a new owner of a hot tub and Vicky made that happen for us here in my family And once again, thank you B&B....

We had some water leaking back into our pump after we had closed our pool. Parker from the Service Department was very accommodating in scheduling us and explaining the charges. He sent Marvin, who was absolutely excellent at finding the problems and resolving them. He thoroughly and patiently explained the issues to us and how he was resolving them. He has many years of experience and is by far the most excellent and reliable pool technician that I have ever worked with. He was very polite, neat and professional. We are very pleased with his work

We have been customers of B&B Pool for more than 20 years. We purchased our first Sundance hot tub there, and purchased a second one after the first one wore out. We have not had many problems in the past. Their service wasn't always prompt and certainly not cheap, but it was good enough.

Things have changed drastically since the pandemic. We have had a series of problems with the second tub. B&B has come out a few times, changed some parts and charged almost $2,000. They have our credit card so there's no discussing fees. The problem was still not fixed and they apprently ran out of ideas. They refused to replace defective parts they had just installed, claiming it was our fault.

Things then went from bad to worse. There was no one experienced to talk to in service. The current service manager Ambrozia stopped taking my calls. I went up the chain to VP Hugh Smith, who talked nicely but did absolutely nothing and wouldn't call me back.

There is no other authorized Sundance dealership in our area. In the end, I found an independent spa mechanic who diagnosed the problem and promptly fixed it. The independent mechanic also pointed out the incorrect advice B&B had been giving me about spa maintenance, designed perhaps to sell their products. He took the time to show me exactly what to buy and what to do.

It was $2,000 down the drain and a lot of aggravation. But all came out well in the end. Our spa is now working and we have an excellent and responsible person when we need help. I wrote a rave review about him on his website.

Until B&B gets its act together, I would advise anyone to stay away from this company unless you are looking for trouble.

Very good service. I learned a lot with them and very happy with the service. Derick was awesome always answered me and helped me through the process and worked great together . My salt water pool, slide, waterfall have gotten so many compliments everyone who sees it never seen something like this before . Best company .

Professional, Communicative, Knowledgeable and Quality Service.
We had a new heater installed for our pool. Building codes had changed since the 90's when our old pool heater was first put in place. B&B said that we should contact a HVAC person due to ventilation concerns before the new heater could be put in. The process took longer than usual, but the fact that this company cares about safety shows that they are trustworthy & not just about making a buck. And by the way, their prices can't be beat.
I don't normally write reviews, but B & B Pool and Spa Center is definitely worth mentioning! A++.

Our closing went as planned. Miguel and team were courteous and very professional. He made sure every anchor was secure and the cover taut. Very satisfied for a great job completed!

We have been B&B customers for over 20 years. Their service people are always courteous and competent. They get the job done, and their charges are reasonable.

I am disappointed in quality of service this company provides. Very poor customer care service. Calls are never returned even if you leave voicemail. When you get redirected, calls get dropped. The crew never shows up on the day that was promised. I mean if I’m gonna pay $1200 to open up my pool, I expect it to be done properly. It took them over 1 week to open my pool. Guys promised to come back the next day or later on during the day, but it never happened. Nobody ever mentioned to me that something was wrong with the pool pump motor. I called the company to inquire about it and was told that someone will look at it, that never happened. Had to hire another company. Had them close the pool last year, and later noticed holes in the pool cover. Called about it, nobody ever called me back. I again inquired about it since I bought the cover from them. The gentlemen on the phone told me that they don’t sell covers and I must be mistaken. I told him that I have receipts of purchase. Was transferred to another representative whose words were something like “let’s start fresh, your problems were in the past”. I’m shocked to say the least.

Totally professional service from team Mike and Edwin. Based on their work done on my pool I would not hesitate to recommend B&B Pool Service to everyone!

Charged me $150 after "service" which was just someone swinging by, looking at a heater for about 30 seconds, and saying "it's dead". I liked the rep who came out, but that sudden charge just for an assessment, or what I thought would be a quote situation, is insane.