Appliance Repair reviews in Eastchester, New York

First time using A-Ok and had them come and diagnose two separate pieces of equipment: a Miele dishwasher and a Sub-Zero wine fridge. The techs that came on site were communicative, efficient, and knowledgeable. They worked clean at our property and kept us in the loop about parts and timelines. Armando was excellent in the field and Kelly in the office was flexible and helped us greatly. Will be my first call the next time an appliance needs service.

paid $110 to diagnose my Viking range. estimate for repair came back for more than $5000 which was more than the cost of a new range feels like money making scam. our insurance denied the entire repair as well because of the insane cost of repair.

The tech was superior , on-time, explained all the details and performed all the repairs with out any mess. Orlando was fantastic and highly recommended

Very sweet tech. Explained everything thoroughly. Highly recommend. Will continue to use AOK for future repairs (hopefully not have to).

This was the best appliance service I ever used. A very knowledgeable technician solved the problem immediately and told me how to prevent it going forward. He was pleasant and professional and helpful.

The technician was very experienced and so nice. Super appreciative that he was able to cone for a service call on Dec 24th.

My repairman was Orlando. He is efficient, kind, caring and explained things clearly. I would highly recommend A-OK service company and Orlando, in particular.

Didn’t fix my fridge twice. Spoke to a highly recommended repairman who worked at the manufacturer for decades and he groaned when I said I used these guys. Probably fine for something small, but definitely wouldn’t recommend. I think it’s just a bunch of contractors. Impossible to speak to a manager.

A-ok appliance is very responsive and professional. I have used them before and they will always be my first go-to for appliance repair. Orlando, the technician who assisted us was superb- knowledgeable, professional and personable !

The technician was not familiar with the either my washer/dryer or my ice maker and did not identify the problems with either appliance correctly. I learned this after I spoke with the manufacturer of each appliance. I was charged to service each appliance incorrectly. This company should send a qualified technician. In addition, the technician showed up late after the four hour service window with no advance communication. When I called to inquire about the status on the day of service, the representative for the company on the phone was rude.

Phillip Livoti, technician w/A-OK Appliance Repair, is excellent He quickly diagnosed the problem w/my stove and made the necessary repairs Phillip has years of experience in appliance repairs, is reliable and arrives within the appointment time scheduled He also is pleasant and answered my many questions I highly recommend his services

Anne Bowers

I purchased a part for my LG washing machine two months ago at your location. The piece came after 4 weeks, when we took it home, piece was broken from the package, we could not even installed. We returned it to you guys. They asked us for evidence, we sent pictures to confirmed piece was broken from the inside packet. It took like 3 weeks to received the piece again.
They ordered a wrong model. My machine is an old version. Again we had to return it back.
I cannot believed it going to be 3 MONTHS and we are still dealing with this issue.
At this point we have not received the correct item. How long more do we have to wait?
Please Help us out for courtesy to give us the money back so we can go some where else and have the correct piece! or help us out with a good service
I'm begging you to please help us!!!!

I had an issue with my freezer temperature. The technician adjusted the temperature in the hope that might correct the problem. He would return to vacuum the coils, if I continued to have a problem. He DID NOT charge me for the service call! What a pleasant experience!!

Everything from arranging the appointment to the service itself was as easy as can be. Philip, the technician, was knowledgable and fast, going the extra mile to explain what he was doing. I will definitely use them again.

They came same day and fixed my oven quickly. Orlando was very knowledgeable and great to work with. Would recommend.

I was pleased with today’s service from Maurice of ABC Appliance Service Inc.

He explained the state of my LG Washing Machine and the need to have it replaced. He was clear and professional in his communication. I will be speaking with ABC very soon to order a new replacement washing machine.

Richard Stern

I have used this appliance repair 4 times as have several other people who live in my building. They are always prompt, knowledgeable and careful about the work they do, especially Mr Armando. Very reliable. Ruth R

Orlando was courteous, knowledgeable and took the time to explain everything. Worked quickly and neatly. We would use your service again and recommend to family and friends.

I had a service today from A-OK/5th Ave Service to repair my Bosch dryer. Orlando, the technician was a nice guy, polite and very knowledgeable. Jessica from the office was very helpful in setting up the appointment.
Joyce from Larchmont

I called for service because my oven wouldn't ignite. Paid the $110 service fee. Technician was here for 10 minutes and said I needed a new igniter. Quote I received was $450. That is in addition to the $120 I paid. I asked the tech how long it would take to install part and he said 30-40 mins. When I asked how much the part was, I was told $180.00. So, $250 for a 30 minute job. Not counting the $110 paid the day before. Ridiculous. No thanks!

The tech is great. The office needs to explain their four payment methods and the discounts associated with each. They also need to clarify what their 30-day warranty exactly covers. Thank you.