HVAC reviews in Eastport, New York

Our first time with Hampton's Air was satisfactory. The office kept us informed about the appointment, which was appreciated. The technician arrived neat and tidy, showed respect for our space, and explained our choices clearly. He also outlined future work plans. We're happy with how things went and would suggest this local service provider to others.

Josh from Hampton Air did a fantastic job setting up my air con system. He was extremely thorough, professional, and got it all sorted out perfectly.

We recently had our A/C units serviced for the season. Brandon, the technician, was top-notch - professional, thorough, and courteous. He did an excellent job, ensuring everything was in working order. His suggestions on maintenance were helpful, and he treated our property with respect. He answered all our questions, leaving us feeling confident about his work. I'd highly recommend him and Hampton Air to anyone needing service.

I've dealt with my fair share of companies in this area, but these folks stand out as genuinely trustworthy and skilled. They show up on time and take the time to understand the problem, rather than just rushing through a fix. If the job isn't done right, they follow up to make it right – no pressure or pushy sales tactics. I had an issue that needed two visits, but they did them without extra charge. That level of reliability and customer care is hard to find around here, making me glad I chose them.

Marcel performed an excellent semi-annual HVAC service. His attention to detail and openness kept us informed, giving us trust in his work and confidence for a problem-free summer season.

The technician was extremely competent at resolving issues and got everything working again quickly. They're also genuinely nice and pleasant to deal with.

My wife and I are thrilled to have chosen Hamptons Air for the installation of a new air conditioning system. We replaced our old 33-year-old Bard unit with a 5-ton, 14 SEER Lennox ACX, which has been a game-changer in keeping our home cool during hot summer days.

When our old unit broke down just before the worst heatwave on Long Island hit from July 19 to 21, 2019, we knew we needed to act fast. We contacted five contractors to get estimates for replacing our condenser unit and cooling system. After a lengthy search, I finally found Hamptons Air.

On Monday, July 22, the first contractor, from Petro, came to assess our unit but barely asked any questions and didn't even go inside the house. The quote he provided was surprisingly low at $5995 for a 5-ton 13 SEER system, but it lacked detail and didn't include any information about the new unit.

The next day, I met with Junior Marté, owner and partner of Hamptons Heating & Air. He took the time to thoroughly inspect our entire house, including the units, returns, and supplies. He answered all my questions and provided more detailed information than any other contractor. He offered an installation date as early as Friday, July 26, or Wednesday, August 7. I was impressed by his professionalism and willingness to accommodate my schedule.

On Monday, July 29, I met with Hamptons Air's team, led by Junior, who offered a new installation date of Thursday, August 8. However, we decided to choose Friday, August 9, because we wanted to be present during the installation. The team arrived promptly at 8 am and completed the job efficiently. They even installed a custom pad made from bluestone and concrete cinder blocks, which not only raised the unit above the ground but also minimized potential damage from rain and soil.

What impressed me most was how Junior's expectations were met and surpassed. He went beyond our initial agreement and even provided additional features that we didn't request. His attention to detail and commitment to customer satisfaction are truly exceptional.

In contrast, other contractors seemed less interested in providing detailed information about their proposals or the installation process. The second contractor, Swezey, offered a similar system but at a higher price of $7500 with an installation date on August 24. Unfortunately, his team was only able to assess the condenser and CAC units, without any additional services.

The fourth contractor's office assistant politely declined giving us an estimate due to the long travel distance from Oakdale, NY. The fifth contractor, a representative of Sears' Transform Home Improvement division, offered the highest prices ranging from $7300 to $9500+, but their recalculated estimates were still higher than those provided by other contractors.

Overall, our experience with Hamptons Air has been exceptional. We are grateful for Junior's professionalism and commitment to customer satisfaction, which set him apart from other contractors we met during our search.

Marcel was very knowledgeable and professional, fixing my system swiftly.

Josh was a pleasure to deal with - friendly, polite, and punctual. He got the job done quickly while maintaining a clean workspace.

The technicians from this company were all very professional, polite, and informed about their work. However, I wish they had brought more durable parts to avoid future issues.

Jesus and Joseph did a great job, finishing the thermostat installations quickly and efficiently. Their work was tidy and they were friendly to interact with. A big thumbs up from me - I'd definitely hire them again for any future HVAC needs.

Very honest and good service. Office staff were friendly, and the technician Jesus provided professional and hassle-free assistance.

We're thoroughly satisfied with the extensive work done by Hampton Air Heating and Air Conditioning at our residence. Their recommendation from a trusted source led us to use Frank's services, which were top-notch. He's an expert in his field, clearly explaining the process and what to expect. His team spent two weeks on-site, demonstrating exemplary work habits: tidy, meticulous, considerate, and diligent. I wholeheartedly endorse their company, grateful for their exceptional service and commitment to professionalism. Kudos to Frank and his team; thank you for your excellent work.

Jesus is incredibly knowledgeable about geothermal systems, having worked with them for over 15 years. He thoroughly investigated our issue and explained complex concepts in straightforward terms. His approach made us feel at ease, even when dealing with technical problems. Jesus also identified potential issues that could become bigger problems down the line and created a plan to address them proactively. We're very satisfied with his expertise and would definitely recommend him.

Josh from Hamptons Air showed up on time, was friendly and got our air con working again - a solid job that I'd definitely suggest.

They showed up on time, did a top-notch job, and explained every step clearly.

Hands down, they're top-notch. Genuine and fast. The staff is super friendly. It's totally worth signing up for their service plan. They always reply promptly, so just go for it.

We're big fans of Hamptons Air - their scheduling process is a breeze and they always keep it upfront about costs.

Anthony did an excellent job today. He was meticulous in his work and identified some issues beyond the standard maintenance scope, showing a keen eye for detail.

Marcel provided excellent service during his visit. He was very informative about potential issues that arose during the routine maintenance process of our equipment.

Positive experience with Anthony - professional, knowledgeable, and honest. Highly recommend his services.