HVAC reviews in Flushing, New York

After shopping around for quotes to replace our old heating units, NorWest came in at the lowest price - a huge relief after months of research. What really impressed me was Maureen's thorough knowledge and responsiveness during my conversations about the IslandAire units. When installation day arrived, the crew - led by Miguel and Javier - were consummate professionals who took their time to answer our questions. Their expertise and attention to detail ensured a swift, clean, and efficient job. From initial estimate to final completion, the experience was seamless and there were no surprises. Now that we're enjoying heat from our new units, I'm looking forward to a cool summer with more efficient A/C - thanks NorWest!

I had a fantastic experience with NorWest's home services. From initial contact, Maureen and David were top-notch - friendly, efficient, and responsive. The installers, Richard and Miguel, were outstanding too - quick, professional, and accommodating. They took the time to show me how to operate my new unit, making the process seamless. Their excellent service has earned them a strong recommendation from me.

Had an issue with one of my bedroom air conditioners, which was covered only by the seal parts under the manufacturer's warranty. IslandAire recommended Nor-West to fix it. They arrived on schedule for both appointments, took the unit with them, and promised a turnaround time of around 15 days. The second appointment was also timely and they installed a new one that works perfectly. While the cost was slightly higher than I'd hoped, I'm willing to pay more for professional service like Nor-West's. Plus, getting a year-long warranty was a bonus. Overall, I'm satisfied with their work and will definitely use them again - thanks, Maureen and the tech team!

I hired Nor-West for a quote to replace my old PTAC unit with a newer model. Antonio and Javier showed up on time, looked super professional, and got the job done in under an hour. They followed a methodical process, testing it out, cleaning up afterwards, and removing the old unit. Overall, I'm pretty pleased with the service.

NorWest is the real deal. From start to finish, they got everything right. They're top-notch pros.

Their customer service stood out from the get-go. When my AC units went down during the pandemic lockdown, I was desperate for help. I scoured online reviews and checked out a few companies before reaching out to NorWest (Maureen). What impressed me was that she responded quickly, provided clear explanations, and offered reassurance about COVID safety protocols. The other reviewers' comments didn't raise any red flags, so I took it as a good sign.

I initially wasn't sure whether to fix or replace my units, but Maureen's honest and straightforward approach put my mind at ease. She didn't try to sell me on anything; she just answered my questions, providing all the info I needed. Her professionalism was evident from the start.

The new units they installed are a significant upgrade over my old ones. The Islandaire PTAC units are quieter, more modern, and seem better built than what I had before. It's clear that NorWest knows their stuff.

The installers were also top-notch. From the moment they arrived, it was clear they knew what they were doing. They worked efficiently but thoroughly, completing the job in less time than expected. The workspace was spotless – not a single mess left behind. I'm extremely impressed with the whole NorWest crew, their expertise and dedication.

The entire experience was seamless, and I couldn't believe how smooth it went. Dealing with contractors in NYC can be a nightmare, but these guys are a breath of fresh air. Thanks again to Maureen and the rest of the team at NorWest – you truly stand out from the crowd.

Norwest Tech's poor installation work:

I recently purchased a new PTAC from Norwest and was thoroughly let down with their installation process.

The first team arrived on October 28th, which seemed to involve just slapping the new unit into its sleeve without any checks for proper alignment. Additionally, no insulation was applied at all to seal gaps, resulting in noticeable noise and air leaks coming in from outside.

A second team visited on October 31st attempting to fix the issue but failed to deliver a satisfactory job with insulation. Instead of taking the time to properly insulate, they simply taped around the PTAC. This didn't solve the problem and left me with the same issues.

The handyman from our building later fixed the issue with a much better result, demonstrating that Norwest's technicians fell far short of their claimed expertise in PTAC installation. It's clear that Norwest's claim of being able to do an excellent job on their own is exaggerated.

My initial experience was a disappointment. The company promised an appointment for the delivery and installation of a new PTAC in my primary bedroom between 9am-1pm, but no one showed up by 2pm. I called to check on the status and was told they made a mistake and never put me on the schedule. The response at the time left me unhappy.

However, everything changed this morning. The technicians arrived promptly, calling ahead to let me know they were only 10 minutes away. They worked efficiently and professionally, completing the job in under 20 minutes. I was impressed with their speed, work ethic, and courtesy.

After the techs finished, an hour later the owner called to apologize for the previous day's mishap and offered a complimentary annual service for my units before next summer. I accepted gratefully. Despite starting on shaky ground, the company redeemed themselves by standing by their successes and challenges.

I recently purchased two new units from this company, and the experience was top-notch from start to finish. Maureen Mullaney provided excellent support throughout the process, addressing all my husband's technical queries with ease and speed. The installation crew, led by Miguel, was impressive - he takes pride in his work and ensures customer satisfaction. His patience and willingness to explain the system were greatly appreciated. When I needed a "tweak" to the units, Miguel and his team returned promptly and professionally. Their pricing was very competitive, and I firmly believe their customer service is unbeatable in New York City.

I hired the company for repairs on multiple units and was told they'd need parts, would order them, and return in a few weeks. It's been months since then and I haven't heard a peep from them again.

Edit: After you responded to my comment saying you had no record of me, I finally got a call from you - clearly, that record was found somehow. Unhappy with the belated response.

My experience with this company was outstanding. From initial contact to completion, Maureen and her team were prompt, efficient, and professional. I received detailed estimates and invoices in a timely manner. The scheduled appointment time was respected, and the two-person installation crew worked quickly while answering all my questions accurately within 15-20 minutes. Post-installation, I promptly received information on the warranty details. Overall, it was a seamless and positive experience that left me impressed with their work and service; I highly endorse this company.

Top-notch staff provided fantastic customer service, and the installation of new units was exceptional. The warranty support was also outstanding – a must-recommend.

I initially thought I was getting good service from Antonio and Francis, but that changed in August when they came to fix my clogged drain on a PTAC unit. Fast forward to December, I had no heat coming from the unit, which was a major problem since it was freezing outside. When I called Nor-West for help, they were booked up for weeks, so I ended up calling a local repair service that could come out same day. It turned out they'd disconnected the wires for the heat, and messed with the zone valve, which needed to be replaced - a pretty common fix since it was working fine last winter. Clearly, Antonio and Francis didn't want me to need them again, so I won't be using their services ever.

Our experience with NorWest AC & Heating Service Corp. was a major letdown. In 2021, they installed our air conditioning unit, but now we're facing a critical issue during the extreme cold weather in New York. Our newborn baby's well-being is at risk due to the lack of heat in our home.

We tried to schedule an appointment, explaining our desperate situation and even offered to pay extra for priority service. However, they couldn't budge their schedule until February 4th - over a week away! We asked if we could buy the necessary part from them so another technician could install it sooner, but we were rebuffed.

Their inflexibility in such a critical situation reveals a shocking lack of concern for their customers. We trusted this company with a vital installation, but they failed us when it mattered most. We urge anyone considering using NorWest AC & Heating Service Corp. to think twice - reliability, responsiveness, and basic human empathy are not guaranteed here.

We've had Norwest for years, but today's visit was a major disappointment. Two men showed up to deliver and install our repaired unit - Miguel and another guy. When I asked them to put on foot covers, which I always do with Norwest technicians, Miguel said no. We argued about it, and then I asked the other guy if he could at least wear foot covers to keep my floors clean. He refused too. I'm baffled by their response - in the past, they've always respected my request for foot covers. It seems like a basic courtesy that's been lost. I even offered alternatives, like having them take off their shoes or putting on new socks, but it didn't matter. It was just unbelievable.

We've had a great experience with this home services company. The customer service is top-notch, and the technicians Miguel and Joel stand out for their professionalism and expertise. They're always ready to answer questions and provide solutions. We feel reassured knowing they're just a call away. Thank you for your excellent service.

I'd suggest NorWest for replacing your PTAC unit - they had good prices and a solid reputation, so that's why I chose them.

The service was top-notch; I asked plenty of questions and got clear answers every time. They always answered my calls promptly. Maureen stands out as an expert in her field, and the whole team was incredibly helpful.

If you're struggling with a faulty PTAC unit, give NorWest a shot - they'll likely do the job well enough to put your mind at ease.

Great job on the fast response and repair - they arrived just 30 minutes after I called in and prevented any damage to my ceiling. The service was top-notch, and I'll definitely be recommending them from now on.

This service provider is a complete disappointment. Their lackluster customer service is staggering - scheduling an appointment was a chore with no follow-up, then they completely dropped off communication when it mattered most. Save yourself the trouble and avoid them altogether.

My cousin in Elmhurst had Nick visit. He did an excellent job keeping the AC running smoothly in the sweltering heat. He was highly competent, reliable, and very polite - a fantastic service at a reasonable price.

I needed emergency AC repairs and chose this service for a speedy fix. The tech was knowledgeable and tidy, doing the job right. My system's back in working order now.

The job was done.