Reviews of local pros in Flushing, New York

I'd rate this company extremely poorly. Initially, Maureen seemed friendly, but her behavior quickly turned frustrating. Even the workers who visited my home showed little enthusiasm. Unfortunately, their efforts failed to address my issue, instead wasting my time and providing subpar results. Needless to say, I'm extremely dissatisfied with the service. Avoid this company at all costs.

I've got a gas-fired PTAC in NYC, which was always on the fritz - super noisy to boot. NorWest replaced it with an Islandaire unit that fits like a glove. Installation was speedy too. These pros did a top-notch job and I'm now way more satisfied with my new gear.

When a manufacturer lets you down, Norwest steps up. I bought an aircon in June 2017, which they fixed when it was leaking coolant - excellent work. They also extended the warranty by another year. It's clear they know what keeps customers happy. Thanks to Maureen and Manny for their great service.

I had a great experience with this company. From start to finish, Maureen and her team delivered top-notch service. They offer high-quality products that have impressed every customer in our building who made a purchase.

My experience with this company has been extremely disappointing. They supposedly replaced the compressor in my unit and charged me a significant amount - nearly $1,200. However, the unit still doesn't blow cold air. When I reached out to have them correct their mistake, they told me to hire an electrician to ensure there wasn't another issue.

I paid an additional $300 for an electrician's visit, only to be informed that the problem was with the unit itself, not the electrical connections. Later, when Norwest's techs finally arrived, they acknowledged that the issue was with the compressor's connections, but claimed they didn't have the necessary equipment on site.

The "owner", Manny, later called to inform me that the unit needed to be replaced. When I explained what his techs had said, he claimed he'd need to speak to them and would call back. Unfortunately, he never followed through.

When I contacted the office, Maureen and Donna lied about Manny's whereabouts, saying he was on a conference call. They repeatedly hung up when I tried to leave a message for him. The lack of communication from Manny is staggering. I strongly advise against working with this company - they're unprofessional and dishonest.

I had a decent experience with this company. They showed up on time for our scheduled visit, identified the issue with my unit, and resolved it promptly. The staff member greeting me was friendly, and the technicians were courteous and efficient in their work.

Had a great experience from start to finish with this company. They found me a hard-to-find unit at a good price. The staff were very friendly and helpful throughout the process. On installation day, they arrived on time and worked quickly and professionally. I'm extremely satisfied - couldn't ask for more.

Norwest got me through a tough situation with my PTAC unit, but it took an awful lot of time and effort from both sides. I bought a PTAC unit installed by Norwest in June 2018 for my rental property, and two years later, my tenants told me the thing wasn't cooling the space at all. The Norwest techs came out twice, said everything was fine, but it took some digging on my part to prove otherwise. They ended up yanking the unit, which meant I had to shell out extra cash for a temporary fix - not exactly ideal. Norwest eventually replaced the compressor and put the unit back in place, but weirdly, the new one still didn't work during a heatwave that saw temps soar above 110 degrees in NYC. The company initially claimed they couldn't visit for days and wouldn't provide a temporary unit, but after some convincing, they sent someone over the same day to hook up an interim solution. After all was said and done, Norwest figured out my original unit was toast and got it replaced. It took some time and patience from both of us, but I appreciate that they stuck with me through this mess.

We finally left this review since February/March last year when our new Islandaire PTAC was installed. We wanted to wait and see how it would hold up in the sweltering heat of summer. It's been performing exceptionally well, surprising us with its quiet operation during chilly winter nights in 2019. In contrast, our old Suburban units from our condo developer were notoriously loud.

Maureen has been a pleasure to deal with over the phone, always available and accommodating when we needed her assistance. Even when our schedules didn't align, she ensured that technicians arrived promptly and installed the unit safely on time. We know these PTACs come with a hefty price tag due to their dual-fuel setup, but considering our old units lasted around 10 years, we're hoping for similar longevity.

Maureen deserves thanks for her politeness, promptness, and courtesy - same goes for the technicians who installed our unit. If we need further HVAC work in the future, we'll definitely be back to this company. Have a great summer!

This company is a complete disaster for me as a property manager. When the manufacturer of my PTAC units stopped repairing them, they recommended NorWest, which proved to be a huge mistake. From no-shows to unrepaired units and unauthorized charges, to intentionally dropping the unit down stairs and claiming it was in perfect working condition - I've seen it all. Sent it out for a second opinion, and another company confirmed that multiple parts needed to be replaced. The original issue was just a freon leak, which they never fixed despite saying they did. Now, if you want to waste your time with subpar service and get taken advantage of, then by all means give them a try. But for anyone looking for reliable service, keep looking - WinterCool has been nothing but great so far.

I hired Norwest about a year ago when they took over maintenance contracts for my building's PTAC units. In that time, I've had three units serviced in my apartment, including two replacements of the original 10-year-old models installed at the building's construction. Maureen handled all scheduling queries efficiently, responding promptly via email even on weekends and holidays. Recently, she facilitated the delivery of two brand new units within just two days, which was impressive considering it was a heatwave. I'm confident in Norwest's abilities and will likely continue to rely on them for future PTAC repairs and maintenance needs.

I'm extremely satisfied with this company. Maureen is a pleasure to work with, always reliable and gets the job done. A huge shout-out to Junior and Henry, who recently cleaned my PTAC units to perfection. As a meticulous customer, I can be quite demanding, but these two exceeded my expectations. Every unit was spotless, not a single speck of dust in sight. They also took the time to walk me through each unit upon completion, ensuring I was happy with the work. Their professionalism and attention to detail earned them a well-deserved $50 tip. Great experience, looking forward to future interactions!

I had an excellent experience with NorWest, thanks to their well-run office staff who were both professional and approachable. The technicians were knowledgeable and adept at their work, leaving my unit spotless without any mess left behind. They also gave me the expected thirty-minute heads-up as requested. Overall, I'm extremely satisfied and highly recommend NorWest to anyone.

I'm glad I chose Norwest for my home services needs. They arrived on schedule, presented themselves professionally, and got the job done swiftly. When I had some questions later, they replied quickly. The WiFi-powered PTAC units have been working great - overall, a solid experience.

I was thoroughly impressed with the service from this company. The technicians were knowledgeable and got the job done quickly, leaving the site tidy afterwards. The office staff was also very efficient and understood exactly what I needed right away. Their professionalism and attention to detail made for a seamless experience. I would highly recommend them for any air conditioning or heating needs.

I'm thoroughly dissatisfied with the service from this company. Despite an agreed-upon delivery window, they consistently fail to meet it, with wait times exceeding two and a half hours on each occasion. No advance notice is given when delays occur, only a brief call once they're 20 minutes away. This blatant disregard for customers' time has led me to lose trust in their services.

This company has been around for over 20 years, a testament to their dedication. Their staff is top-notch, prioritizing customer needs above all else. They're accommodating and go out of their way to make things easy for clients. The service team delivers consistently high-quality work, maintaining a clean, professional presence throughout the process. I wholeheartedly endorse them for PTAC installation and maintenance services. Two thumbs up - they're undoubtedly one of the best in town.

I recently had two HVAC units installed in my NYC apartment, having previously used their services last year for another unit. The quality of the work and products is top-notch. Miquel was the primary installer both times, assisted by others when needed, and he impressed me with his professionalism, reliability, and courteous demeanor. Norwest's responsiveness to follow-up needs and maintenance cleaning is also commendable. After working with three different companies in two apartments, Norwest shines - especially for their exceptional service from Miquel. I highly recommend them.

After shopping around for quotes to replace our old heating units, NorWest came in at the lowest price - a huge relief after months of research. What really impressed me was Maureen's thorough knowledge and responsiveness during my conversations about the IslandAire units. When installation day arrived, the crew - led by Miguel and Javier - were consummate professionals who took their time to answer our questions. Their expertise and attention to detail ensured a swift, clean, and efficient job. From initial estimate to final completion, the experience was seamless and there were no surprises. Now that we're enjoying heat from our new units, I'm looking forward to a cool summer with more efficient A/C - thanks NorWest!

I had a fantastic experience with NorWest's home services. From initial contact, Maureen and David were top-notch - friendly, efficient, and responsive. The installers, Richard and Miguel, were outstanding too - quick, professional, and accommodating. They took the time to show me how to operate my new unit, making the process seamless. Their excellent service has earned them a strong recommendation from me.

Had an issue with one of my bedroom air conditioners, which was covered only by the seal parts under the manufacturer's warranty. IslandAire recommended Nor-West to fix it. They arrived on schedule for both appointments, took the unit with them, and promised a turnaround time of around 15 days. The second appointment was also timely and they installed a new one that works perfectly. While the cost was slightly higher than I'd hoped, I'm willing to pay more for professional service like Nor-West's. Plus, getting a year-long warranty was a bonus. Overall, I'm satisfied with their work and will definitely use them again - thanks, Maureen and the tech team!