Reviews of local pros in Hawthorne, New York

Expert staff were able to find a part for an old system that nobody else could find. Super helpful, super knowledgeable, they have gained a customer for life.

Great service

Best technicians around.

Very pricy. Check the price first before you decide.

If I could leave half a star I would, our experience with this company revealed a significant flaw in their record-keeping system among other things. We were informed that they could not locate our contract, attributing the issue to their reliance on paper records. This lack of organization has resulted in incorrect billing, further compounding the challenges we've encountered. This fundamental error not only raises concerns about their operational efficiency but also casts doubt on the accuracy of the services they claim to provide and caused a huge headache for us

This service company has proven to be exceptionally disappointing. While they are prompt in sending invoices and contract renewals, their diligence appears to be limited to administrative tasks. Despite our company's payment for bi-annual maintenance and service, the scheduled maintenance is consistently delayed by 2-3 months. Consequently, equipment issues arise, prompting us to request service calls. Shockingly, upon immediate response to these calls, they attempt to charge us for repairs explicitly covered in our agreement.

After enduring months of frustrating communication, I reached out to fellow business owners in our plaza and discovered that none of them engage ABM Heating and Cooling for precisely the same reasons. The overall experience has been a disorganized nightmare, and we are left with no choice but to file a complaint with the Better Business Bureau.

They booked me quickly for an emergency repair, which was a huge relief during peak season. I appreciated their efficiency. However, what should've been a quick fix turned into a three-hour ordeal, forcing me to pay $1200 for a relatively inexpensive part - just $50 more than the replacement cost. Despite the lengthy wait, the technician was friendly and got my heating system up and running again. While they delivered on that front, I felt overcharged for the rushed service.

I'm extremely satisfied with the service I received. Joe and Chris exemplified impeccable professionalism, delivering expert knowledge, swift efficiency, and unwavering dedication to getting the job done correctly from the start. They thoroughly explained everything, addressed all my concerns, and significantly improved my HVAC system's performance. Thanks to their excellent work, I've finally regained comfortable living conditions. Their service was outstanding.

If the fix was just temporary, did they ever actually get it right? I'm okay with paying for the service if the job's done, but it wasn't.

***Edited to say the technician showed up again this morning and spent two hours figuring out the problem. It's good that he took the time. My only gripe is that a proper diagnosis could have been done last night, parts ordered, and installed today. Still, I appreciate the thoroughness of his work.

The service was top-notch. Technicians were knowledgeable and efficient, addressing my issues directly. Highly recommendable - I'm already looking forward to future visits. This experience has been incredibly valuable.

I reached out to HVAC Specialists during a heat emergency that lasted two days in this extreme cold snap. They arrived after another company had sold me a service package with unclear pricing and misleading information.

Their representative, Joe, was knowledgeable, professional, and composed throughout the visit. He explained the problem clearly, why it happened, and how he fixed it, answering all my questions thoroughly without glossing over details or rushing through explanations. Given my previous experience with another company that failed to be honest about pricing and services, Joe's professionalism shone.

HVAC Specialists handled the situation correctly - accurately diagnosing the issue and fixing it quickly. I trust them and plan to use their services going forward.

I was thoroughly let down by the HVAC service provided by this company. The situation couldn't have been more critical - my family was left without heat in the dead of winter. Despite having a straightforward replacement part that's easily sourced, they managed to charge me an exorbitant amount for it.

To make matters worse, their labor costs were astronomical at $233 per hour. Given the urgency of the situation and the fact that I had no choice but to fix the issue, it felt like they were taking advantage of my vulnerability. This experience left a sour taste - when you're in dire need of heat during freezing temperatures, fair and honest service is what's expected, not price gouging.

I'd advise others to get quotes from multiple companies before using this one. Unfortunately, I won't be giving them another chance.

We're thrilled with our experience with HVAC Specialist. Our martial arts studio's heating/cooling system needed a complete overhaul. Chris and his team were top-notch - professional, knowledgeable, and communicative. The job was done efficiently, leaving us impressed. We'll definitely use them again; their work speaks for itself.

I've recently had a great experience with HVAC Specialist, thanks to Matthew. Prior to him, I'd been frustrated with various technicians trying to resolve an issue with my system, but none of them got it right. Then I spoke to Matthew, and everything turned around. He genuinely cares about his work, which is evident in the quality of service he provides. He's highly knowledgeable, took the time to explain things clearly, and was a pleasure to talk to. No hassle, no confusion - just honest, solid service. His team fixed the problem efficiently and professionally. I'm impressed by their reliability, responsiveness, and expertise. They've earned my trust and will be my go-to from now on.