HVAC reviews in Jamaica, New York

A HomeServe technician arrived and was extremely helpful, explaining the issue clearly and efficiently fixing the problem. They waited patiently for the heating system to restart, demonstrating excellent customer service. Highly recommended.

Benjamin from Home Serve is incredibly knowledgeable, trustworthy, and approachable. He clearly communicates complex issues in a way that's easy to grasp, making him a valuable addition to the team.

I was very satisfied with the visit from Ernesto. He displayed excellent knowledge and professionalism, clearly explaining his work process. Given that I needed a new thermostat, Ernesto provided a thorough introduction to its use. His expertise and courtesy made for a positive experience.

The technicians who repaired my air conditioner did an excellent job. They were courteous and highly skilled, with a genuine interest in making sure my son felt included throughout the process. I'm thoroughly pleased with their work. The air conditioner is now functioning properly. Notably, they returned on the following day to ensure everything was working as expected.

We got what we paid for - a new boiler. After shopping around, HomeServe of Brooklyn-Queens won out over the competition. Their maintenance record was solid, so I figured why change now? The job itself was a hassle to get the old unit out and the new one in through a small access hatch to the basement.

The team did their thing quickly and efficiently, but not without some grunting and straining. Still, they were professional and cheerful throughout. However, it turned out that the new boiler didn't quite work as advertised. Luckily, a technician from HomeServe arrived promptly the next morning and sorted things out in under an hour. They double-checked everything to make sure it was running smoothly now. All in all, I'm satisfied - despite the initial disappointment.

They handled our issues well. The boiler's pilot light was out, as well as the thermostat, which they promptly fixed and replaced with a new one. Now the house is warm and comfortable just in time for this cold snap. Given it's included in my yearly maintenance plan, all the work was taken care of without extra cost.

Appointed for an annual checkup, but it didn't go as planned. The initial technician couldn't locate the issue with my thermostat. After sending someone else to recheck, they finally found the problem and fixed it promptly. I've had them do work on my home before without any problems.

The recent maintenance visit was a letdown, however. When I tried to turn on the heat after the tuneup, nothing happened. I called for emergency service, and the technician arrived quickly. The issue turned out to be the thermostat, which he resolved the same day. Despite the initial mistake with parts, the technician demonstrated expertise and courtesy throughout the process.

Our technician showed up promptly and presented himself with great professionalism. Having previously worked on our boiler, he knew exactly what he was doing. He efficiently tested the system, replaced the glass panel, drained the water, and provided clear instructions to adjust the heat before we left everything operational. The job is done right and works fine still.

I've recently worked with this company, and I'm impressed with their reliability. From my initial contact with customer service, I was struck by their courtesy and understanding of my situation. The representatives were knowledgeable and composed, addressing all my questions thoroughly.

The technicians who installed my new water heaters were outstanding – skilled, polite, and prompt. Their focus on detail and dedication to quality made the process seamless and reassuring. It's evident that this company invests in hiring qualified professionals who genuinely care about their work and customers. I'm grateful for a positive experience.

The scheduling process was hassle-free and worked around my schedule. The Home Serve technician was top-notch. Although my furnace functioned properly, it had some unusual sounds. He methodically checked and identified air leakages, which he promptly fixed. What impressed me most was that there were no additional charges for the service.

I appreciate the convenience of knowing I'll receive reliable, certified technicians from Homeserve to resolve my issues. Given winter's harsh conditions, their prompt scheduling helps minimize disruption. The service is hassle-free - no upfront payment, just a yearly bill with unlimited call support.

Their response times have been slowing down lately, which makes sense during the winter season when they're handling peak demand. However, from 4-hour windows to respond, it can take up to 8 hours, as we recently experienced. Despite this, their service remains excellent and their technicians are highly professional. I've recommended them to others and have no reservations about doing so again.

We were impressed with the technician sent by Homeserve. Our boiler had stopped working at 8 am and I called them, who said someone would arrive between 12 pm and 4 pm. The tech showed up around 4:30 and fixed the issue without any additional charges. The technician was great, helpful, and even replaced our non-functional thermostat on the spot. We only use Homeserve for emergencies, which proved to be a lifesaver during that extremely cold day when temperatures dipped between 20-22 F. With our annual contract in place (around $65/month), we didn't have to pay extra for this visit.

I had a decent experience with this company, but it wasn't without its hiccups. Initially, they told me the heat exchanger was in bad shape, and I waited several weeks for a response that turned out to be just an empty promise of someone calling back. It took multiple phone calls before I finally got a real representative assigned.

The installation team arrived promptly after that, but there was a miscommunication with the order, resulting in a faulty unit that still makes too much noise at night despite the heating working fine otherwise. Thankfully, the technicians were knowledgeable and identified the problem as needing a new circuit board.

It took a while, but on December 17, the issue was finally resolved when a technician consulted over the phone and flipped two switches to fix the issue with my circuit board. All seems to be working properly now.

I'm grateful for the exceptional service provided by Homeserve. When my boiler required maintenance, Mohammed and Jose delivered outstanding performance. Their patience, courtesy, and professionalism were impressive, making me feel happy and satisfied with their assistance.

Here's the rewritten review:

I've been with Home Serve for years and it's been a lifesaver. They offer a great insurance plan that covers furnace and boiler repairs. When I needed help, their technician was prompt and professional. He quickly diagnosed the issue and had the necessary parts in his truck, getting my heat back on a bitterly cold day.
Their service is top-notch, with friendly, accommodating staff who explain everything clearly. I'm impressed by their reliability and expertise - they truly know their stuff. If you need boiler repairs, look no further than Home Serve.

The technician during the tuneup identified an issue with the feeder, which promptly fell off, but he scheduled another appointment for the same day to fix it. The follow-up technician successfully repaired the issue, getting my heating back on during extremely cold weather. Both technicians provided excellent service and kept me informed throughout the process - a testament to their professionalism and customer care.

Home Serve is phenomenal! I signed up two months ago and had a great experience this week. A technician visited, cleaned my unit, and ensured everything was working properly. They identified an issue and sent another technician the next day to replace the Zone Valve - now it's perfect. The crew were extremely professional and talented. What impressed me most was that there were no extra fees for the repair.

I was thoroughly let down by the service provided by Home Service. The annual boiler inspection they offer is decent, but that's where the positives end.

When my boiler needed a check, I paid for their annual service. What started as a good experience took a turn for the worse when it turned out the boiler had carbon buildup - something not covered in our contract. I was left to foot the bill for repairs.

The repairman recommended replacing the pilot light, but Home Service claimed they wouldn't do that unless it stopped working. Fast forward three weeks, and my boiler's pilot light went out - at 20 degrees outside with no heat. The company's lack of urgency was appalling.

When I called them about the issue, they refused to send an emergency repair person, insisting I wait 24 hours. With tenants counting on me for warmth and pipes at risk of freezing, that just wasn't acceptable.

I ended up hiring someone else to fix the problem - not because Home Service delivered, but despite it. From now on, I'll be paying out of pocket for annual boiler checks ($200-$350) and taking care of any additional services myself rather than throwing money at this company. Buyer beware: don't make my mistake.

My heating system gave out during the snowstorm last Sunday morning, leaving me high and dry. Homeserve told me their next available appointment was Monday between 12-4 pm - pretty standard stuff, but they seemed to think that's all I could expect. I've been a loyal customer for over 20 years, so I was shocked when I didn't get the priority service I deserve. In contrast, a local plumber showed up promptly and diagnosed the issue as needing a new furnace. He installed it on the following day - no fuss, no muss. On the other hand, when I needed Homeserve most, they fell woefully short and lost me as a customer for good.

Three different technicians visited over three separate dates and times, but none were successful in fixing the issue. A crack in the steam vent of a bedroom radiator was causing water to seep slowly into the kitchen cabinets, which worsened depending on the temperature. Unfortunately, the repair wasn't covered under the heating system service.