HVAC reviews in Lindenhurst, New York

They're thorough in identifying issues and won't give up until resolved, thanks to great team effort. Professionals who keep you in the loop with every step, making the process smooth and transparent.

Exceptional service with attention to detail is a rare find.

I'm extremely pleased with today's service. The representative exceeded expectations, providing top-notch care. From initial contact to completion, the company demonstrated exceptional professionalism, knowledge, and customer support. Their responsiveness was outstanding. I'm grateful for the assistance and wholeheartedly endorse their services. Thanks again!

I recently had my oil burner serviced annually, which exceeded my expectations. The technician explained the system thoroughly, surpassing any other person I've had work on it in 10 years. The company's customer service was excellent, with friendly voices answering the phone and a courteous technician arriving for the service.

I recently had a catastrophic failure of my oil filter system, with multiple components simultaneously malfunctioning - the copper tubing to my oil burner was leaking, the shut off valve from the oil tank had gone bad, and the oil burner itself was shutting off after about half an hour to 45 minutes.

I'd attempted to troubleshoot the issue by cleaning the oil filter, which only made things worse. I had disassembled the old filter, cleaned it, and reassembled it, but it still leaked a bit. In my haste, I also inadvertently broke the shut off valve stem when turning the valve too far. As I loosened the filter, oil began spilling everywhere. The situation escalated when I discovered a pinhole leak in the copper tubing, which had been bent at an angle to the boiler, causing a crimp that couldn't be fixed with standard techniques.

Panicked, I called Richards and was advised to apply temporary repairs to slow the leak. The next morning, Ryan arrived and began work on replacing the tubing and installing a new filter and points. However, he soon encountered the problem of cross-threaded connections, which meant that simply replacing the old valve wasn't an option.

Ryan explained that the reset module in my system was malfunctioning, which had caused the burner to shut off repeatedly. I was told that I could purchase a new module at Home Depot and replace it myself, but unfortunately, the one I purchased turned out to be defective. After getting a replacement, however, the burner started working again.

Despite the issues with the original modules, Ryan's follow-up visit revealed another problem - a slow leak from the female part of the compression valve by the broken shut off valve. The connection was cross-threaded, and simply replacing it wasn't feasible. Ryan retrieved an older valve from his toolbox, which had been worn but still suitable for use. He managed to get a tight fit, eliminating the leak.

In retrospect, I wondered whether a larger company could have handled this situation with such care and expertise. It's unlikely that they would have gone out of their way to resolve the issue without charging an exorbitant price. Richards, on the other hand, demonstrated exceptional fairness in pricing and dedication to finding a solution that wasn't their fault.

If you're in need of reliable assistance from professionals who genuinely care about your problem, there's only one answer: yes, I wholeheartedly recommend Richards for any home services needs.

I was left shivering on the coldest night so far after my heat stopped working. Thankfully, I spoke with Ryan over the phone, who patiently guided me through troubleshooting steps. Miraculously, as we were on the call, the heat flickered back to life! The level of service and professionalism displayed by these guys is exceptional - it's a breath of fresh air in this industry. We've had terrible experiences with other companies in the past, waiting hours for help, but Richards got us up and running within 10 minutes. Don't look anywhere else; these are the best around. Ryan's thanks were well-deserved.

I've found a new standard for home services in New York, and they've set a high bar. As a winter seasonal worker, I'm used to dealing with various companies that claim to handle heating issues, but none have come close to this team's performance. Ryan visited us on the coldest day of the year, on a Saturday, and fixed our boiler problem promptly. He was knowledgeable and took the time to explain what he was doing - a refreshing change from some other technicians I've encountered.

One thing that stands out about this company is their commitment to treating every customer like family. They don't price gouge or take advantage of people in need. Instead, they provide genuine care and support, which is evident in the way Ryan treated us with respect and professionalism. For years now, I've relied on them for all my heating needs, and I wouldn't consider anyone else - they truly are the best.

I'm extremely satisfied with this company, which installed a top-notch boiler with a Reillo burner 14 years ago. The result was a significant reduction in my oil consumption, cut in half - a huge saving that paid for itself within just two years, thanks to a tax break. Even today, it still saves me hundreds of dollars annually. I've had them maintain the system every year or so since, and it's performed flawlessly. The benefits include hot running water without needing an additional heater. A major plus is that there's no contract commitment, avoiding overpriced oil company deals that often don't deliver. From initial contact to completion, the staff have been friendly and professional. Thanks for a great experience with Richard.

They showed up exactly when they said they would, fixed the issue quickly, explained everything clearly, and acted like true professionals throughout.

I had a boiler issue where it was producing hot water, but no heat - a pretty standard problem. I initially tried to get help from someone I knew who works in the HVAC field, mostly because I trusted them over some big company I'd never heard of. However, they didn't follow through with their plans, even though I saw them driving by my house every day. As a single mom, I'm aware that I could be vulnerable to being taken advantage of.

After getting frustrated, I looked for reliable companies online and found one with excellent reviews across the board. I decided to take a chance on this one, given my circumstances. When I called at 5pm, the person on the phone was very friendly and told me someone would arrive by noon the next day. I got a call from Will just after 9am saying he was on his way - everything moved quickly.

It turned out that the problem was just a loose connection in my thermostat. Will checked everything over and made sure the heat was working properly, double-checking the boiler. What really impressed me was how friendly, punctual, and professional Will was throughout the whole process. Given such great service, I decided to book a routine maintenance visit for next week. I'm very pleased with Richard's Heating and Cooling and glad I didn't end up with my original acquaintance - thanks again, Will!

Richard's Cooling and Heating are the top choice on Long Island, and one of the only ones I trust to do work for me. Their commitment to honesty and sincerity sets them apart, which is why I've been loyal to them for over 10 years - no issues whatsoever, they always go above and beyond.

We recently hired this company for two installations and are extremely satisfied with the outcome. The team, led by Rich, was outstanding - respectful, efficient, and genuinely enthusiastic. We found them to be reliable, transparent, and definitely worth recommending.

This company did a decent job initially, but things took a turn for the worse with their maintenance service last year. Two issues stood out - oil spilled on the floor wasn't cleaned up properly during the visit, and now my boiler has an oil leak. Additionally, I've noticed that even when I turn off the heating, hot air continues to come out of the vent. This was not a problem before. To be honest, I'm not sure what's causing this issue, but it's left me questioning whether I should use their services again in the future.

If you're in the market for a reliable heating and cooling service, stop searching! Richard's Heating & Cooling is the way to go without question.

I've been using their services for years and have never had an issue. The latest installation of my new air handler and condenser was a breeze. Their team arrived promptly, explained everything in detail, and left my property spotless.

What impressed me most was the level of care they showed during the job. They even gave my dog some time outside – it's those little touches that make all the difference. When the work was complete, I received a follow-up call to ensure everything was satisfactory. Their professionalism is top-notch.

Great service from start to finish. The technician arrived promptly, despite being outside of regular hours, and provided top-notch attention. They tackled a range of issues with my boiler, including a backup, black smoke, and carbon monoxide alarm. Their work was thorough and effective. I'm grateful for their expertise and would definitely recommend Richard's again.

The serviceman arrived on time and presented a tidy job. He went over every step of the process with me, which made everything clear. Having seen many positive reviews from others, I decided to try them out myself. I'm happy with the experience and will likely be back for future work.

I'm impressed with Richard's service. They delivered on time, worked efficiently, and left my place spotless. The team was courteous, respectful, and took care to protect my belongings during the installation of a new mini split system that my home desperately needed last summer.

They're professional, reasonable, on-time, and clean. Been using them for years, and I've recommended them to others - they got the job done despite some initial issues with Ryan's furnace installation, but now I have heat and I'm happy. Good service.

I reached out to the office at 9am and they scheduled a visit between 12-4pm with tech Tim arriving around 12:20pm. He was efficient, professional, and fixed our A/C in under 30 minutes. The repair turned out to be relatively simple, which is more common than not. On an extremely hot day like today, it's reassuring to know the service is prompt and reliable. I'm grateful for Tim's courteous demeanor and would definitely choose Richards Heating for any future needs.

I've had two instances with Richard's Heating and Cooling in the past year, both of which involved renovating our old home. Initially, it was uninhabitable when we bought it, but they helped us get it livable again.

They inspected the original heating and cooling units and recommended replacing just one, unlike other estimates that suggested changing both. Replacing only one unit saved me a significant amount of money on unnecessary costs.

Their professionalism and service exceeded all the tradespeople we hired during our renovation. I highly recommend them to anyone seeking stress-free, trustworthy, and honest service. I'll definitely use them for my future heating and air conditioning needs.

We recently had an old boiler leak overnight, but thanks to Ryan's expertise, we were back in business quickly. He devised a comprehensive solution by reconfiguring our piping system, including shutoffs, valves, and relief systems. Using contemporary tools and techniques like crimping, he built a custom pipe network that replaced the faulty section. Ryan worked efficiently, fine-tuning the setup and adjusting settings for the aquastat and mixing valve until everything was just right. He delivered the job in under two hours, far faster than other technicians would have taken. It's clear why we appreciate his prompt service - it saved us from a potentially lengthy wait.