HVAC reviews in Maspeth, New York

I had preordered some items, only to be told the store would close at one time, then said it was closing later when I picked them up. It was confusing. However, the staff were friendly and seemed knowledgeable about their work. The process was efficient and they accommodated my edit without issue. The main problem is that parking can be tricky there.

Well-stocked store with a tidy layout makes shopping easy.

The service was subpar and the staff seemed clueless about what they were doing.

Lan's performance exceeded expectations, mirroring the professionalism of his colleagues from RichAir who have worked on my home. Upon arrival, he efficiently got to work fixing the system, clearly and concisely explaining complex concepts to ensure I understood how it works. His service was top-notch, making RichAir the perfect choice for me.

Franklin did a fantastic job replacing the AC tubes in our units. He put in a long day's work and was extremely respectful, treating our space with care and showing impressive dedication to his task.

The Richair team, led by Oleg and Roman, installed ductless mini splits at our house effectively and efficiently.

We're satisfied with the mini split heat pump installation from Richair. It's replaced our central air system for cooling and has proven useful as a supplemental heat source. The main issue is that there was insufficient explanation on how to use our units, including what the various controls do. As a result, we had to figure it out ourselves, which left us uncertain about how everything works.

We were really impressed with how Richair handled our situation, especially given that we have a family member with special needs. The team was incredibly understanding and accommodating - they even provided sample materials before we hired them, went to great lengths to ensure their workers' safety (including wearing masks in the heat), and adjusted their schedule to start an hour later than usual. They also checked in regularly to see how our family member was doing. We found Richair to be extremely professional throughout the entire process, which was a big improvement over other companies we consulted with. Special kudos to Daniel, Andy, Roman, Del, and Oleg! While their pricing wasn't the lowest, it was well worth the extra cost for the peace of mind they provided.

Richair delivered top-notch work at a fair price. Their team - led by Andy - efficiently managed logistics and ensured everything ran smoothly before installation. The installers, Delvin and Oleg, did an outstanding job. They were punctual, professional, meticulous, and kept me informed throughout the process.

We recently converted our entire home from old baseboard heating to mini-splits in each room, involving multiple people along the way. The team at Richair has been excellent to work with, making them a solid choice for those considering this option.

Booking an appointment was straightforward online, and confirmation came quickly via phone call. The rebates team walked us through the rebate process, which was surprisingly painless given its complexity.

Our sales representative was consummately professional, patient, and non-pushy. They took precise measurements throughout the house, discussed indoor unit placement options, and accurately calculated our power needs for a comfortable experience. The finance team was similarly helpful in navigating the financing process.

Given the scope of the project, installation took over two weeks, but the team worked diligently every day from 9am to 3pm. The installers were courteous and explanatory, always tidying up after themselves. They successfully removed the old boilers and baseboard heating units throughout the house.

We're looking forward to enjoying comfortable and energy-efficient heating/cooling for years to come.

Lan did a great job with our AC unit. He fixed everything on the first visit, including our master bedroom blower wheel. He was efficient and tidy in his work.

I had Richair install my ductless system in 2017 and I'm extremely satisfied with the work they did. It's been four years now and I haven't experienced any issues with either of my indoor or outdoor units.

The process starts with a service estimator visiting to assess the space and determine the required units. A detailed quote is then provided, including all costs involved. The person assigned to your account from the main office will work with you on both the quote and start date, and they'll also explain financing options through Greensky. Richair handles all necessary permits and works closely with local authorities for scheduling inspections.

In addition to the installation, I opted for a maintenance package which includes annual check-ups and visits. Over the past three years, it's been straightforward to contact them via phone or email to schedule my service appointments, and they've always been responsive.

Three employees did a great job with the installation, which exceeded my expectations. The final result is impressive and well done, thanks to Richard.

Richair installed our six-zone system and did an outstanding job. Andy and Roman handled the coordination, being transparent and approachable. The technicians - Benjamin, Franklin, and Konstantin - were top-notch: reliable, highly skilled, and efficient. The admin staff (Karen and Shiela) were also impressive. Richair's pricing is fair, reflecting their solid reputation for quality and service. I'd highly recommend them without hesitation.

We've got Mitsubishi systems, and RichAir is a reputable Mitsubishi Diamond Contractor. We had a subpar experience with another company that overcharged us for a faulty diagnosis. Technician Lan was present and explained the issue to us. We were able to purchase the necessary product and installation happened within a week's timeframe. Lan was exceptional, providing clear communication and demonstrating expertise in his work. Karen, our coordinator, was also very helpful in organizing appointments and keeping us informed about the schedule. Given Lan's professionalism, we'll definitely use RichAir again, and if he's assigned to our job, all the more so.

The technician was excellent. He clearly explained the work he did and what needed fixing. His politeness and patience were impressive, answering all my queries without hesitation.

Richair installed my AC system flawlessly. Their crew showed up on time, got the job done quickly, and ensured it functioned as promised before departing. The installation was tidy, and they took the time to demonstrate how each component worked. I'm extremely satisfied with their service - highly recommend for quality work and reliability.

I'm extremely pleased with Mr. Ramazan's service. He clearly broke down the issue, identified the problem, and provided a clear plan of action. His professionalism is top-notch. I appreciate his expertise and courtesy throughout the process.

Great service, good value, fantastic job by the techs. Kudos to Benjamin, Jose, and Pedro G for a top-notch install - even in subzero conditions!

Lan arrived right on schedule. His professionalism and courtesy during the visit set a great tone. He demonstrated expertise in diagnosing and fixing the issue, which put me at ease. He explained everything clearly and recommended a suitable solution, including next steps. Lan's prompt resolution of the problem showcased his knowledge of HVAC systems. It was clear he knows how to provide effective solutions. Thanks for explaining the issue and repair process in a way that made sense to me. I appreciated thorough answers to my questions and was completely satisfied with the diagnosis and proposed solution.

We recently finished installing a five-zone Mitsubishi system at our home and were impressed with the service from Richair. Andy Chen, our sales representative, was top-notch - patient, thorough, knowledgeable, responsive, and low-pressure.

The installers, Delvin and Oleg, and their team did an excellent job. They were professional, great communicators who respected our property, working efficiently without being intrusive. Overall, the experience was fantastic.

I'm looking forward to enjoying our first summer with these systems in place. I'm confident that Richair has installed a reliable system that will serve us well for years to come. What's more important is knowing that they're a responsive and customer-focused company, which fills me with confidence that any issues we encounter will be handled promptly and effectively.