Appliance Repair reviews in Middle Village, New York

Excellent & prompt (same day!) service for smokey oven. Repair tech Yugen W quickly found & remedied the problem, tested oven, offered advice on general oven care. Much appreciated.

The technician never showed up to do the repair, however he did manage to make time to file fraudulent service repair documents and email them. I cant add photos of repair that was never done.

Stop canceling appointments and compensate when you do show up...also make sure all parts were delivered before coming instead of asking when you get there...I also filed 3 complaints and only was emailed about 1
It toolk almost 2 months for my machine to be fixed...that I could not use...so we lose money on that as well...hopefully everything was done correctly yesterday...but horribleeeeeeee experience Sears...never experienced anything like this but I can say all technicians that came to my home were nice

The technician was extremely knowledgeable and polite and quick to diagnose the problem and fix it

The only technician that showed up after 5pm very
satisfied with his services. Because I’m to say that
the prior appointment where never fulfilled by the other’s technician.

This technician was so knowledgeable about the machine. It was a breath of fresh air to finally have a technician who actually cared about the customer and the machine. The technician gave great advice regarding the machine. I hope he will be the technician returning on the next appointment.

Dimitri was very knowledgeable and very pleasant…he fixed my problem perfectly would highly recommend

The technician was very knowledgeable and helpful.

Very respectful to the property and easy to talk to.
He was helpful in making my decision

Totally satisfied with the technician.
Very knowledgeable, addressed all of my concerns and was very thorough.
A+ !!!

Alex is a great guy very knowlegable and diagnose my machine I highly recomnend alex he is the best friendly personable all around a great guy

Aleksandr was punctual, professional, very nice, and he knew everything! Absolutely the best technician experience I’ve had. 10/10 would call again!

The technician that finally came was good. My original appt. Was for 2 days earlier and no one showed, called or texted to say they were not coming. I just received 3 texts confirming that they would be there. I couldn't get in touch with anyone on the phone. The next appt. Was made without consulting with me about the day and time.

Great service. Timely and professional.

Very poor technician, bad attitude. All he did was to take photos. After he le left I checked and found out that the gas was turned. While he was here I pulled the electric plug and re plugged in and the machine had power. He moved the machine and said it need it balancing but he he would not do it. He was on this call for 10 min and all he did was to complain. DON'T THIS TECHNICIAN IN MY HOUSE AGAIN TO SERVICE ANYTHING.
MY $100.00 that I paid for this call should be return to my card. BAD EXPERIENCE

Jacob was very pleasant very thorough and made sure all was complete and working right before he left.

Horrible service no one contacted me the night before or the morning of my service? I had a 1-5 appointment and when I checked online it kept saying I’m next? should have been 4pm. Technician did not show up until after 6 pm when I was preparing supper waited all day no communication very disappointed

Karl was knowledgeable and resourceful when addressing how to service my refrigerator as it was not a quick fix to servicing it. His customer service was very pleasant and he was approachable to answer all of my questions. A very positive representative of Sears Service Agreement.

Serviceman was very professional and courteous!

The technician was on time and very courteous. He explained the necessary repair for my washer in detail and he was patient regarding responses to my questions. I had a very poor experience with Sears years ago for a plasma TV repair and swore I would never use their service again. Well things changed regarding Sears appliance repairs for the better.

The tech was outstanding and informative. However after 3 prior appointments in which we were given a window of arrival and hours later told we had to wait. No follow up by Sears to reappoint. We had to call you to reappoint.

In addition the washing machine is still making loud noises. We are waiting as instructed bt the tech to see if lubricant works.

We will wait and call you in a 2 weeks.

We are putting you on notice that if this issue is not resolved we will require Sears to replace the washing machine!

Larry Popolizio