Home Services reviews in Mineola, New York

My technician was profesional, informativo and puntual. Hopefully, my lawn will look great in the spring,

Excellent experience by Trugreen. Landscaping looks Fabulous

True green service has been great. Brandon is very knowledgeable and extremely helpful

Let Me know He was here.Very good communication and Very Friendly and thorough.He covered all the corners.Great service!!!!

Very thorough and complete service has our property looking good.

Darsay W is always willing to answer any questions I have about my lawn . I appreciate that he takes time to listen to any of my concerns and also seems very knowledgeable.

I have been a TruGreen customer for about 3 years. The service is expensive but to me worth it.

I had weeds like crazy. I fought and fought. Never stayed for long. It’s hard to work and maintain ur lawn. This place set the pace for me. And now my lawn has been excellent for some time

The workers of Tru Green I’m very professional young men not only of their cordial they listen and respond to your needs however, Tru Green has to back them up

My visits were not communicated to me the day prior to service which is an issue because I have lock gates I need to open for the tech. This was eventually rectified and I received a reminder the day before but no time frame was provided for the Tech's arrival. I thought they would show up at 8:30 am as the last two times and they did not. When I called for an update I was informed arrival would be from 10am-3pm. This didn't work for me and when I asked to reschedule I was informed they were booked for rest of June . I think its unacceptable to have a customer wait such a long period of time especially when the company failed to provide the time frame of service etc. I closed my account, the service applications are not cheap and then on top of that I have to deal with poor customer service. No thank you.

I filled out the form on their site to receive pricing info. Not only did I not get pricing, but I got a text message from someone asking the same questions I already answered on the site, AND someone came banging on my door the next day from TruGreen!! I found that super creepy and it crossed many boundaries. I don’t understand how simply filling out a form for pricing info requires someone coming to my house and LITERALLY banging on my door! Just for that I have zero interest in trying them. I feel creeped out and stalked. No thank you.

A tru headache. Been trying to schedule services with them for the past month. Once they rescheduled our appt with no real reasoning. Another time my husband calls to just inquire about possible other dates in a voicemail and then finds out that the company immediately canceled our appt without calling him first. A manager then tells us a new date. The day comes, my husband calls, and they say they had no appt for that day. So we had to call again to get an appt for later in the week (today). We ask about what time this appt will be (because people have lives) and they can never tell you or send e-mail confirmation. My husband while at work gets a notification today that they are basically coming in a few min while I’m the middle of something at home. Luckily I was able to catch the worker before he left who was nice. Though Tru Green told my husband no one has to be home, I was told by the worker that he wouldn’t be able to do half of the work because we needed to sign a form. He was gone after 10 min of spraying so I had no real time to ask him questions (wasn’t his fault he was doing his job).

I just really hate the lack of organization from this company and how they can never give a window of when they are coming and a better appt system. If we don’t see results within a reasonable time we’re canceling. There’s so many companies that do this work that the headache and miscommunication is not worth it. Hope they clean up their act.

I have given this service way too many chances to be reliable but unfortunately I’ve had so many problems with them that I give up. I’ve had service people come to my house, sit in their truck for ten minutes and drive away without doing anything so their gps system shows they were at my house. We have a guy on camera who arrived one day, put a pesticide sign on my back lawn and then drove away. When they do get out of their trucks to spray for insects or mosquitoes their equipment is often broken. They complain to me that their office doesn’t seem to care that they can’t spray properly and refuses to fix their equipment. Their trucks frequently break down causing weeks long delays . Today I sat at home because they were supposed to spray for mosquitoes and I wanted to make sure they actually did spray. They were supposed to be here between 7-12:00. It’s a quarter after one and there’s no sign of them. So I thought to myself what am I an idiot? I’m going to sit home and waste my time just to babysit these servicemen? That’s when I said enough is enough.

We had new sod put down before the season started last year. By the end of August our lawn was dying. Several mushrooms were appearing. Trugreen inspected the lawn after we made a complaint. We were told the sod had fungus growing and mushrooms are good for the lawn. It is a sign the lawn is getting plenty of water. Trugreen did Aeration/Seed in the Fall and again this spring. Our front lawn is still not growing, but our back lawn did come back. Maybe because we planted our own seeds in the Fall after Trugreen did their service. My husband wanted me to cancel the contract this season, but I decided to give the Mineola office another chance. The only positive outcome we had was no weeds in our grass. Definitely canceling my contract ASAP.

Andrew E. Was my tree and shrub specialist for my first treatment, and I was quite pleased with the service. Andrew arrived within the scheduled timeframe, and he was pleasant, professional, and explained the treatment process. I will definitely request his return for my next service!

Very professional team. They arrive as scheduled. You are able to track their arrival. And the results speak for themselves. I strongly recommend their services.

I had a terrible experience with this service. The billing is very unclear and I believe this is done purposely. With repeated calls their customer service representatives all provide different answers and they seem themselves confused. You never know what you are paying for. At the end of last season I was told I had a credit for future service for the start of the next season since I signed up late into the season (July). Now they came and charged for the service. Today I was told I have no services remaining. So they continued to come regardless, even though I never signed their new contract and did not pre pay as I had done previously. Lastly, my lawn looks the same, full of weeds. Overpriced, unable to explain billing, inconsistent answers.

It was excellent! I was hesitant at first because i saw bad reviews online but my lawn looks beautiful after 12 months. Trust the process, it works!

Mr. King came to my home to assess and listen to my landscape issues. He listened and made recommendations to insure and improve my landscape. Mr. King is professional and a great man to represent Trugreen. Thanks again for having Mr. King on your staff.

Friendly, on time, and complete services. They have my lawn and shrubs looking better than ever.

The technician came for only 5 min to treat my lawn, and I have seen no results. All the weeds are still there and growing. I regret pre paying them.