All reviews for Vastola Heating & Cooling

I have a brand new build home (Jan 2025) with an upgraded HVAC unit. Outside seal from AC was not sealed up, so had to call to get them out.
5/15 - Air conditioning not working. Took over a week to be addressed.
5/23 - Tech was a no show and did not call. I had to call them. Cant believe no one showed up and no one called me.
5/23 - Called to setup another appt. They can come out on the 4th of June!!!
6/4 - Sr tech came out and just happened that the AC worked that 1 day.
6/5 Stopped working again. Called again to setup another appt for the earliest for Sr Tech to come out which is on 6/12!

6/9 - Water all over basement floor, frozen AC unit with ice. Dripped on mattress. Called them to come out today.
Sr Tech came out and fixed the issue which was that their workers did not put enough refrigerant in the AC when it was installed. I gave them a 2nd star because the Sr Tech fixed the issue. At the very least they should have communicated that they cannot top off the refrigerant until it's warmer out and let me the homeowner know this instead of running into all of these issues.

Communication was a failure

Had them out on 7/16 for an AC leaking into pan instead of condensate pump. To start, the secertary was very ignorant and rude on the phone with my wife when she was making the appointment, talking to her like shes a 6 year old. Tech came out and fixed issue. Once tech left the AC was running, but not cooling. Called emergency after hours and was told someone would call back in 10-15 minutes. We never got a call back until the following Monday 7/21. Luckily reseting the breaker fixed that issue. I have 2 AC units, tech cleaned out the 2nd floor unit with hose and said the 1st floor unit was clean. I was working outside by 1st floor unit today and noticed it's filthy. See attached pictures, this is isn't 3-4 weeks of build up like it should be if unit was clean during appointment, this is at least a year or 2 of build up meaning the tech lied, never took apart and inspected the "clean" AC unit. No wonder my 1st floor unit sounds like a freight train because it's choking for air.

Normally this wouldn't be an issue because he technically wasn't called out for that specific unit. But why lie and say you inspected it and it's clean if its not?

Thought they were a reputable company that could be trusted because I used to work side by side with them on new builds, but apparently you can't trust them or their work.

2 stars because they fixed the original issue they were called out for.

I wish I could give negative stars!

I called Vastola since my heater that I recently had installed from them two years ago (I have a twenty year warranty) was apparently not working. My house wasn’t heating up correctly so I called for a technician to come and check it out. After showing up 50 minutes late after our scheduled window, the technician worked for about 10 minutes after which my daughter figured and solved the issue about a loose screw in our thermostat. I was then charged $190.03 dollars for absolutely nothing. The technician even joked about it to my face after which he gave me the bill. I complained asking why the high price since it was just a loose screw which he responded to saying “What do you think? How else could I make money?” The technician, Salvatore Modica, was completely wrong and rude. I urgently advise anyone to steer away from Vastola. This experience was completely unprofessional and wasn’t the only unprofessional experience I’ve had from Vastola. Again I urgently advise anyone who wants to do business with them to steer away.

I had Vastola come out for a cleaning, What I got was told my boiler was dirty and the tech had two phone conversations with somone else from the company. Then I was told to shut it down without diagnostic or a reason for the problem. The tech was very friendly but a steam boiler was not his area of expertise.

After having nothing done, Vastola tried charging 340 for a service I did not recive and labor I did not get.

I ended up paying 140 for a cleaning that was not done.

Wouldn't really recommend them. Call somone else who will actually do the job they are charging for.

You did nothing and changed for it, I'll be calling a more trustworthy company to install the new system

This is the worse company I ever worked with and I am 78 years old. From sloppy workers, to losing my payment info then sending me pass due notices, to a/c system not working the very 1st time I tried to use it, then a few weeks later the bedroom unit exploded at 4:00 a.m. dumping water all over my wall, hard wood floors, electrical wiring and electronics. These people are not only grossly incompetent, they are equally non-empathic. I pity anyone who would even consider letting Vastola into their home or business. You have been warned.

We built our home in 2022 through Alliance who uses Vastola as their HVAC installers. We went with high end efficiency equipment across the board on the install and have had nothing but issues with their work since day one. Within a week of moving in our AC broke, it turned out to be a control board replacement and a few other issues. They have a usual life expectancy of 15 years so we may have just gotten a faulty part. Within the same year we lost our AC again and it turned out to be another faulty control board and more issues with the equipment. I had to fight with Dersa who runs their service department tooth and nail along with the owner of the company to come out and replace the work they did and was basically scolded that we would not be given any other “discounts” on the subpar work they put in on a brand new system instead of apologizing for the constant inconvenience. Fast forward to this season and we now have another broken control board along with thermostat and what is looking like some more serious issues and I had another terrible interaction with Dersa to the point that we went with another hvac company to do this work. Long story short, horrendous customer service, nasty interaction with customer service again to the point that we switched to Reimer. I hope this serves as a warning to anyone considering using them as we had our entire system put in by them and it has been poor quality parts, bad installation and even worse customer service. The Reimer technicians have been nothing but great and more importantly honest and helpful and pointed out several instillation issues that were faulty on Vastola’s end from the original installation. Lastly, their prices are a bit above the market price from everywhere else that I shopped around to.

One of the drivers in the pickup truck instead of planning ahead and merging properly into traffic proceeded to cut me off on Milestrip and then abruptly slowed and made the right turn onto Abbott. I know that the business is down there. Not the type of company I would want to work for me. Should be professional out in the community not just in the home or business.

If you are determined and steadfast to hire a company selling overpriced products, needing multiple appointments for properly installing those products, being on the receiving end of no call/no shows, and being demeaned and interrogated like a toddler from a service coordinator, then, by all means, look no further - you have found your match.

I had two furnaces and two air conditioners installed from Vastola, and several botched appointments later, decided to go elsewhere with tuneups and similar issues that have arisen. I strongly suggest you go elsewhere.