All reviews for High Performance Heating & Air Conditioning

I have to be honest last year I wasn’t completely happy and satisfied with the service I received from on of their techs who is not surprisingly no longer with them. So I gave them another try this year I spoke with the owner he sent out another tech Tyler who was absolutely professional knowledgeable and got the issue resolved the first time and saved me a ton of money. I would strongly recommend them to everyone and after hearing Tyler explain what happened last year they have gotten my trust 100%. Thank you again for a job well done. On time accurate with estimate and work was done in a timely manner.

Joe M is a pleasure to work with. I have no doubt about his technical abilities but he also is very personal. I feel he listens to you and works with you to solve your issues. That is a wonderful trait especially when you are talking about an expensive repair. I never need to call anyone else because I know I am getting the best service and value. High performance has installed 2 furnaces for me and will now be replacing gas lines in my rental property. I was very happy to see Joe M knock on my door. It is wonderful getting to work with such great people.

Greg has Fabulous customer service and explaining to us exactly what he was doing and why and checked to make sure all is working in tip top shape! So appreciate his patience and knowledge!

Phil came out helped us. Fast and quality work. 5 stars all around. Will definitely use them for future projects!

I have an older oil furnace which stopped working at 7:30 pm. My regular company refused to make an emergency call, leaving me with a 50 degree house for 14 hours. Very few heating companies service oil furnaces , so I was very happy to learn that High Performance Heating does. I first spoke with Matt on the phone and he was very friendly and helpful. Joe the technician arrived on time in the morning, was very friendly, professional, respectful, knowledgeable and diagnosed the problem very quickly. He went to get the part in Rochester, came all the way back and efficiently made the repair. Price was very good and affordable. I'll definitely call High Performance for future service and would highly recommend to others.

Updated review since having more services done:

I've had to email this company on two separate occasions for follow-ups on services I've had completed (minor things I needed someone to double check for me) and not only did they come out next business day from when I contacted them but they also worked around my child's nap schedule! This company is amazing and Meghan M and Phil are truly wonderful.

Zana was efficient and professional. He provided excellent service. Answered all my questions. He went the extra mile to explain everything he did and make sure that I understood how to work my new thermostat. He even programmed it for me. I would highly recommend this company.

This was our first experience with High Performance and it was wonderful! We scheduled a regular maintenance appointment but also had questions regarding our thermostat. Joe M was knowledgeable, courteous, and very trustworthy! He not only took his time to examine everything but also informed me what he was looking at and for. At the end of the day, I get the impression this company is about consulting with their clients to make sure they are going through the proper steps and maintenance.

Junior was here this afternoon for a furnace cleaning. Pleasant, thorough, neat and organized, explained all is work and showed all the pictures of his work: overall, excellent service. VERY satisfied. Thanks Junior!

Greg, was very professional, listened to all my concerns and answered all my questions. Greg made me feel comfortable with the running of my furnace and air conditioning. A great representative of High Performance .

First time ever using High Performance Heating and Cooling to get my Furnace checked out for the Winter season. I was completely impressed by the to Technicians, Joe and Matt. Went completely above and beyond the call. Very knowledgeable guys, friendly, courteous, just a couple of real good guys. Over the years i have had the big names and over priced guys come in that did not do NEARLY what Joe and Matt did at a much more reasonable price. My Wife and i are considering a service Contract. Thanks Joe and Matt for the very impressive service you provided and thank you High Performance Heating cooling.....👍.....✌

Zana was absolutely amazing. He informed me every step of the way when fixing my boiler gas line. He’s very friendly and knowledgeable, and I truly appreciate him! Thank you!

Greg did an excellent job! He was very informative and was able to see a problem with the furnace when he was there. He ordered the part and replaced it within a couple days. I would recommend High Performance to anyone looking for quality service.

Zana is a great guy. I trust him to always do a great job. Takes photos of furnace and A/C when working on them to share what he sees.

As always, on time, clean, polite, prepared, and efficient. It’s been the same great service and value for five straight years. Leaves no trace of having been here except clean and maintained units. Thanks!

Greg did a great job on my Mitsubishi AC! It was 67 degrees in my house in no time. The unit was dirty and plugged up. He worked hard on it and I will call you again to tune up my Gas Furnace. My GSD Bear loved him too! Recommend!!!

I can’t say enough good things about our experience with High Performance. Gary and Andrew arrived first thing in the morning. They were kind, professional, clean, and thorough. You would never know they had been here all day after they left! I am extremely pleased and recommend High Performance to anyone that asks about heating and cooling.

We just bought a house a few months ago and wanted to have the furnace/ boiler checked. After reading many reviews and going through Home Advisor we settled on High Performance. For one they have the most reasonable prices by far. Our technician Joe M came out for the call. He was very patient, courteous and very well informed about our system even though it was his first time seeing it. He patiently explained everything, cleaned the unit and explained our options. And some guys talk down to a female but not Joe. He was even patient as we had to keep our German Shepherd puppy out of the way. He did an excellent job and I am more than thrilled with the service. I HIGHLY recommend the company to anyone and especially females. Fantastic job Joe

Zana was absolutely amazing, showed up to the house quickly and had the issue resolved within 20 minutes. He was incredibly honest and upfront about the issues and costs which were all reasonable. We will definitely continue doing business with them

I had my water heater replaced by High Performance Heating and Air Conditioning. Andrew did a great job. All work was completed in a timely manner and the job site was neat and clean afterwards. The price was very good as well. Thank you for your High Performance!

Our technician was friendly, knowledgeable, on time, and professional. We had our heating, AC, and humidifier serviced and feel confident we are good to go for another year with no incident.