All reviews for HOP Energy LLC

My furnace was noisier than usual when running so I made an appointment for a tuneup. The Hopenergy tech arrived within the estimated time frame and did a thorough job. The problem was resolved and my system is now running smoothly. The tech was courteous and made sure I was satisfied with his work before he left.

Had to call because I had a problem with my bill. Spoke with Jodie. She was awesome. Helpful, Professional, Knowledgeable, Polite, and Nice to work with. She was able to help me with my problem.

This is a great company. The technician, Bobby, came out & cleaned my oil heater very thoroughly. I didn't get a notification as to what time he was coming out that day but he came in the morning and he didn't rush through the work at all. I appreciate him and the terrific job he did. Thank you!!!

Technician, John was pleasant,knowledgeable and provided an explanation of services performed.

Easy to schedule service was not emergency just yearly no delay. Very professional, efficient ,pleasant answered all my questions. Thank you.

The Parrots For Peace were very happy, and so was I, that our service technician to restore our heat when it stopped, was therr immediately, was efficient, and enjoyed talking to the parrots!

We loved your fast, reliable service and it’s sad you no longer are a vendor with CRT. New company doesn’t compare to your service

Happy to see our regular technician back . Shane has always been Mom's favorite over the years. We've been happy to see him arrive. He's just a great, person, as Mom said . That would equal AWESOME in her book.

Had an excellent experience today having my basement oil tank replaced. The installers were prompt, efficient, very pleasant and tidy despite having to cut up the old tank into multiple pieces, in order to remove it. Everything was covered from the front door to their whole workspace. Do not be afraid of a mess with this team installing your new tank!

The technician serviced, my Boiler system in a timely matter. The technician went beyone his duty to test-fix my boiler, tested all radiators hot. He took the time to explain to my husband, who is 82yrs old sick with late onset Alzheimer disease. The technician was a caring person and understand Seniors Citizen People.

The technician, John Paul, is a credit to your company, both technically and interpersonally. Please let him know he was reviewed and he is truly appreciated.⭐️⭐️⭐️⭐️⭐️

I have been a customer of yours for over 50 years. I like how quickly a person comes out when there is a problem. All of your technicians are very professional and know exactly how to fix a problem with expediency.

I needed an appointment for my annual furnace tuneup. I got on the schedule through the help of customer service rep Veronica who is always competent, courteous, and professional. The service tech texted when he was on his way to my house and completed his work in a timely manner. Another job well done.

Janice, the HOP representative I called this morning, was super helpful in resolving my issues and answering my questions. She set me up for another fuel contract which is due and I was dreading to plan out. But she made the process simple and was as kind and smart as I could ever want! Thank you, Janice! I am most grateful for your help!

HOPenergy has shown me excellent customer service as I set up a new account. Specifically, Cory Mosley, who has taken extra care to explain the options, listen, and followed up countless times to ensure we got it all the details figured out. Thank you!

John Lavesque was my technician at home last week before Christamas. He was great! He pinpointed the issue I was having with my heat. Made the adjustments to my system. THEN, he replaced oil filter gasket on my oil tank since it was starting to leak, even though that was not the problem he was called to fix! I give him an A+++++.

HOP Energy/Alliance Express has been fantastic keeping my old HVAC system running. I've had to call them 3 times in the past few months and they have always been able to get here the same day. Most recent event was 11/02 at 11:30pm when my heat stopped working. Their technician was here at 1:00am and he got the old furnance running again. I know I'll need a new furnace soon, but meanwhile HOP Energy has really saved me !!!! Thank You!!

We have been with this company for 41 years and every year including their service call today for my regular maintenance was absolutely wonderful. They have excellent staff very knowledgeable and helpful we would recommend this company to anyone. My family has been with this company for 60 years way back when it was called American coal company. Thank you for the wonderful service call today. With kind regards, The Carter family.

We are longtime customers of HOP Energy (from Bixby’s to Keyser to HOP). They are the very best! Reliable. Friendly. Responsive. From Trish in the office to Brian in delivery to Mike and Bill in service. We can count on them. Always. They are an incredible team! And they are the face of HOP Energy for us! Our recent annual furnace cleaning was a perfect example! We were notified that Bill was on his way. He informed us of a few things regarding our system 2000 and oil tank. He was friendly, prompt, efficient. We knew we were in good hands! The BEST hands. We trust HOP. Period!

I have been a long time customer and for the very reason why is the customer service department everyone who has helped me is always extremely helpful, supportive, shows compassion and kindness towards my situations. The service man (Rich)I had at my house yesterday was completely honest helpful and fixed the issue. Although I need them back today to fix my furnace again was no fault of the service man it’s an extremely old furnace and will be replaced with this company for the facts I stated above. I would not change companies because I truly trust them having my safety and my home in their best interests.

I wish to honor Carol Shanely who has helped me every year on locking in the pricing contract and the most inclusive Service Contract. She is my go to person with all my metro needs as well. She patiently listens to my concerns an contacts the appropriate departments for me to get any situation resolved. Too often the others at the company do not follow thru an resolve the issue at hand. She really cares about her customers an I trust her completely!! Ty Carol, u r one of the main reasons I continue at Metro like my parents before me. God bless u!!