HVAC reviews in Tomkins Cove, New York

I had no heat, guy came out said it was the filter and he replaced it charged me $950 I had heat for a couple hours and it went out again. I called back many many times and never got a call back!!! Worst ever!!! Don't use!!!!!

Honest, caring professionals.

Best of the Best…

Very knowledgeable, friendly, on time

Professional and very knowledgeable

Good guy. Never had a issue. I've used him on a couple of occasions.

Completed job quickly as expected.!!

Guy was very knowledgeable of his trade. He was also a good communicator and explained the situation clearly.

They very thorough and also said my futnance is very old and should be aware of a new one soon.

Extremely professional, thorough and expedient. They came in, inquired about the problem, solved the problem, ensured I was satisfied with the work done then left. So far I’m very content with their work.

the absolute worst company. they never submitted the paperwoprk to my insurance company in regards to my claim. I, as well as the insurance company called them for 6 days and they didnt answer. Insurance company had to send another company. STEER CLEAR FROM THIS COMPANY!!!!!!!!!!

Guy showed up on time, quickly assessed the problem and ordered the correct parts for my old condenser.

Pronmpt and friendly. I would highly recommend them.

I have a service contract with Sears. This is who they sent me. Not my choice, and after poor service in the field and office, I would recommend you steer clear of this company. Lacking in professional and personal skills. Installation required two return visits. The last being a leak in the system due to improper insulation. I’m seriously considering leaving Sears and going somewhere else.

The tech came out on 2/9. After he bled my system and installed a new zone valve the heat still did not come on. He then rewired the zone valve and checked to insure it was functioning properly. After he left, I discovered the heat register in the kitchen did not come on, so I immediately called the company to inform them of the issue and was told it should eventually kick on. It never did, however since the (repair date) my heat has been running continuously and I've been unable to turn it off. After multiple calls and text messages (which they claimed to not receive) we were given another appointment that they never kept.

This service provider is unprofessional, my home warranty company contacted them to service my central AC units over 3 weeks ago, they never contacted me, I called them several times, left messages, they never responded, after 8-10 days I called the warranty company, they brought them on the phone, they said they would be at my house on Wednesday this week between 11:00 to 5:00 PM, they did not show up,
I called them at 4:00, and at 5:00, left voicemails, sent text messages to “Arizona” to get an emergency response and no one responded,
I called the warranty company today and they brought them on the line, “Arizona” answered and when I told her that they didn’t show up 3 days ago, she disconnected the call.
The worst service that I have ever experienced,
No respect, no professionalism, no reliability.
I would never use them if my life depends on it.

They don't answer their phones!

Edit 7/27: they said their lines were down so I should email. What do you think happeneded? You guessed it, no reply either. Never heard of a service company with phone lines that are down for a week because of some outage that does not exist. Either way, google sure isn’t down and email should work just fine but hey. Will not use them again.

PLEASE STAY AWAY FROM THIS COMPANY!!!! GUY ENTERED MY HOME WITHOUT CONSENT AND THINGS ARE MISSING!!! HE MISDIAGNOSED MY SYSTEM WHEN ONLY CHECKED FOR 2 MIN!!!! I NEED MY $100 SERVICE CALL BACK MONEY GUY!!! YOU WILL NOT ROB ME!!!! STAY AWAY FROM THIS COMPANY PEOPLE!!!!!

CGI never showed up or called to cancel. Also they do not answer or return calls. Sleazy, unreliable business. Lost a day of work.

Guy is great. He came on time and repaired our HVAC system. You could tell that he knew exactly what he was doing—very professional. The only reason we gave 4 stars instead of 5 is the responsiveness/professionalism of his office staff. Would definitely use them again.

When our insurance company assigned GGI HVAC to take care of our claim we didn’t know what to expect, but we were pleasantly surprised by their attention to detail and professionalism. We must have had them out more than half a dozen times for our aging AC over the past year for different issues and they took care of each issue quickly and took the time to educate me as well about my system.
There were a couple of times when the insurance company messed up the scheduling but GGI was in touch with me throughout the entire process.