Home Services reviews in Webster, New York

We had our front porch steps redone with pavers, a new walkway installed and a patio added to tie it all in. Heather was wonderful, Tony is a true professional and the young men that assisted with the project were hardworking, courteous....can't say enough about everyone involved! Tony was very creative (not to mention patient as we kept adding to what we wanted done!) Heather assured me it would look amazing and it absolutely is that and more!

Extremely poor customer service by lying, yelling at customers, grossly disrespectful, mocks customers and would only give vague responses. When there are questions/problems Richard disappears and Heather will yell at you, be disrespectful, and mock you in front of customers & employees. Richard built up a good business & Heather ( President ) is tearing it down! Been a customer for years and never saw things this bad. Material available at two other locations in town & I offered to buy the material for delivery in 5 days. Heather refused to work this way, and told me it would take 2 weeks to get my check back due to the accountant. Richard told her to return the deposit today, she printed it at the front desk & I picked it up but had to endure additional disrespectful yelling.

Great customer service! I needed a truckload of rock delivered quickly for a last minute patio project we were able to squeeze in with our contractor. I called Thomas and was able to get it delivered within 24 hours. The product was just what I wanted and even the delivery person was friendly and polite. Thanks for going the extra mile even for a small customer order like this- it really makes a difference!

We hired Thomas to install a backyard patio, a front walkway, and to handle the landscaping around our pool. We are pleased with the patio and the walkway and most of the plantings around the pool. However, three of the four boomerang lilac bushes died during the first year. We also had a capstone on the patio that was cracked. That eventually got replaced after several calls. However, the lilacs that died have been left dead despite my wife making several calls. I would give a higher rating if they responded in a more timely manner. Since we spent a large amount of money on the total project we would expect more timely service.

Love the attention they give for landscape design They are so helpful and they answer any questions i have.. and they help me load up my car when I can’t lift — I’m a loyal customer!!

Wonderful service all around. They cleared a lot of trees in the backyard. Graded and seeded after we had a pool put in. Created and planted 2 berms. Installed irrigation. Even re-seeded the yard after heavy rains washed away the seed. At NO charge!! Everything came out great. Very responsive and timely with all matters. Staff at the nursery super friendly and very helpful. I’ve also purchased numerous plants which have done very well. I used them to deliver and install mulch around the entire yard at a very reasonable price. Highly recommended for all your landscaping needs. Worked with Heather and Tony and would use them again no questions asked!

I went to Thomas Landscape to pick up some sand for a project, they confirmed with me what type of sand I needed to use and allowed me to buy all the sand and since I wanted to use my own truck to bring it home they wrote me separate "pickup slips" so I could pick up the sand at my own pace. The machine driver that loaded the sand was a very nice gentleman and allowed me time to put down a tarp in the bed of my truck, he also was very careful not to get too close to the truck with the bobcat. He was professional about dumping the sand into my truck as well, he dumped the sand slowly to allow the truck to settle with the weight. As I had to make 3 trips the bobcat driver was helpful for every trip and it was overall a very pleasant experience.

Do NOT use Thomas Landscape and Design for your landscaping or mulch products. In my opinion, they are incredibly rude and unprofessional. Here is how they treated me.
Yesterday I called to place an order for 4 yards of playground mulch and was told it would be delivered between 4-7 pm today. I also needed some bags of white stone which the representative told me they would throw on the truck as well but I needed to stop in to pick out the stone and make sure it was the right one. I stopped in, paid for 6 bags of stone and the mulch and they offered to load the stone into my car or again "throw it on the truck" with my mulch delivery.
At around 5 pm I needed to run an errand so I called Thomas and asked if they could just drop the mulch in my backyard since it was paid for. I was told I needed to be home for them to drop it in my backyard so they called me when the driver left and I ran home to meet the driver.
The driver asked me where I would like the mulch dropped and I asked if he could take it to the backyard where the playground is located. He threw up his hands in the air and rolled his eyes. He told me he had a heavy truck and didn't want to take it in my yard. I explained to him that I was not concerned about my yard as I've just had concrete removed and bobcats all over the yard anyway. He was incredibly rude and disrespectful and told me to "hurry up" bc he had other jobs and they were short handed. I simply could not have it dropped in my driveway for a number of reasons. I told him he could just return the mulch and I called in for a refund. He was also rude to my family members who were here helping me.
Thomas refunded me the mulch but would not refund me the $29 delivery fee. If you know me, you know I could care less about $29. I am more appalled at how I was treated by this delivery person. I am not sure if I can relay the level of disrespect that this gentleman treated me with.
I am an attorney and I don't treat anyone disrespectfully and I don't appreciate being treated that way. To make matters worse, when I called the store to explain why I felt I should be refunded the $29 delivery fee, I was met with more rude behavior by Heather at their store. She did not want to hear what truthfully happened at all and said bc he dropped 6 small bags of stone I needed to pay the delivery fee. She also said it was "hard to believe" that her driver was rude.
Ultimately, being the unprofessional company that I believe that they are, Heather told me she would send her driver back to grab the 6 small bags of stone and that she would refund me in full.
Have at it Thomas Landscape & Garden Center you won't see my business again and I'm guessing you might not see some others as well.

We were SO happy with the services that Cam, Cal and Steve provided for us. They were so accommodating, professional, and honestly made the house feel brand new again. It was a LOT of hard work and I was impressed with how they tackled it all day long- the edging was gorgeous too. They were also very thoughtful when I told them about some of the personal stories behind my flower beds. Outstanding work and also will be doing all our landscaping with them from now on, including fall clean-up and my husband's dental office.

I had work done by Thomas in October. I have a letter from them explicitly stating the work to be done. One of the workers stated a sidewalk light was broken and I needed to inform the office which I did. Another worker said they needed a machine to remove the roots of a plant. It never was used. Now I have that plant growing again as well as day lillies which were to be removed. I’ve made several trips to the office to fix all this. It’s now 8 months later and at another trip to the office I was met with argument after receiving a letter stating they would be back to do the work. I have used Thomas for years but I will not use them ever again. This is terrible customer service!

Thomas installed a beautiful patio for us. They looked at our space and listened to our thoughts and came up with an amazing design. The workers were polite and efficient. We couldn't be happier.

Crushed stone delivery to my driveway was exceptional. I knew I was not going to be home during the delivery time - driver took the extra effort and time to drop it EXACTLY where I had chalked lines for it on the driveway. No stone on grass and left a full half width of driveway for car - thank you!

Always kind,professional, at good price. Always willing to find the plants I am looking for if not already in their nursery inventory. As always thank you for all the help season after season. Will always be my first go to choice.

Great job done by Harley and John filling in the space where the pool was. Highly recommend Thomas Landscaping & Garden!!

They did only a portion of the landscape beds. These photos were taken of the missed spots one month after they are telling me they came and completed it.

There were several discrepancies between what was discussed verbally in person, and the contract. And then there were discrepancies between what was on the contract, and what was completed.

For example, in person I mentioned I want the quote to include all landscape beds and I pointed out the landscaping areas around the pool and the soil/mulch which surrounds the trampoline area, I also mentioned I want them to lay down flower seeds along the front walkway.

The contract said all landscape beds would be worked. Ultimately, the trampoline area and landscaping around the pool were not done, and a large area of soil/mulch/plants in the front of the house were never completed, and the flower walkway was turned into grass.They just said I am wrong.

I have pictures to show they didn't complete the area, but they have no pictures to show that it was ever completed.

They did a real nice job on our walkway and very competitively priced. As with any project that's big enough to take several days to execute, you should supervise intermittently and ask questions along the way to make sure there's mutual understanding that what's being done is aligning with your expectations. That's normal and is not at all a negative point. Thomas' were very helpful and responsive. I'm very pleased with the end result.

Thomas Landscape did an awesome job! My yard is really bumpy and slopes in one direction. They leveled the area before the playset was put up, then came back after and framed it and put down the landscape fabric and mulch. This project was a big deal for me, something special I wanted to do for my son that I hope he will enjoy for years to come. The fact that the entire crew was friendly and patient when my son asked questions meant a lot. They were all very professional as well, and the owner was out with them on the job at times as well. I highly recommend them and would definately use them for future projects.

Harley and his crew did a FABULOUS job replacing our extensive mulch beds with cobblestone. The highest quality work. Neat and efficient. We couldn't be more pleased.

Let me start out by saying I have used them many times in the past. We had Richard Thomas give us an estimate to plant 2 new Hollys just like the ones we already had that came from Thomas years ago so they would match. They sent out an estimate to replace them and we went ahead with the work. When we went outside to look at the completed work, we noticed it’s not the same color or type of Holly we ordered. It’s a holly yes, but a different one.

I called Thomas immediately and asked Richard to call me, but he never did. So I called back a week later and I spoke to Heather instead. I explained to her the issue again, and she stated that in fact I did return your call, which was not the case. She claims she left a message, but trust me no message was left. She explained nobody carries the type that we wanted. She said “we substituted a bigger plant with a different color and it was on the contract.” We stated how do we know by the description on the contract that the color was changed? We are not familiar with plant and shrub descriptions. We are not landscapers and not familiar with shrubbery names.

This whole misunderstanding could’ve been cleared up if she had just picked up the phone at the start and said, we need to make a substitution, are you willing to take this instead of what you asked for originally? Instead, she said you should be happy we gave you a plant that was larger with a ball instead of in a bucket. I didn’t watch them being planted and even if I did, I wouldn’t have known the difference anyway. We are not gardeners which is exactly why we hire landscapers.

The crew by the way were very nice which makes this whole affair even more unnecessary.

What was the worse part than getting the wrong plantings was the condescending (to put it nicely) way that we were spoken to. We are a long time customer over the years and then we get spoken to like that. We didn’t deserve to be treated like this.

Post script.

There you have it, her reply below.

Nothing left to say except this, I’ve done thousands of dollars of business over the years with Thomas Landscaping with even thousands more that would have taken place in the near future. If there are no miscommunications on their part you will get good work. If Thomas Landscaping does miss communicate or make any mistakes, expect to be treated rudely and accused of being motivated merely for a discount vs yes, a customer might be justly dissatisfied and let’s just make it right.

Also for what it’s worth, my wife tipped the workmen who were very nice. The implication of me as a guy “just looking to get a discount” is at best flip and at worst, highly insulting.

Heather states she left me a voicemail, which of course she didn’t. There is no voicemail, since she never called. Real and genuine customer service in my experience always calls AND SPEAKS to the customer and try’s to make it right. Says a lot that any company would even allow a customer service issue like this to even get to this point! After having done business with Thomas over many years, I never saw this coming, never!

I’m glad Thomas Landscaping responded, thank you! You can see the same condescension in Thomas Landscaping’s response for yourself that I got verbally on the phone when they didn’t follow up on my initial phone call of concern for someone to call me back.

Unbelievable!

Most of the plants looked dead

Always Check your receipt