RJD Property Maintenance

We couldn’t be happier with this company. They did our fall cleanup and now handle our snow plowing, and both services have been outstanding. Always dependable and easily the best plow service we’ve ever used. We will also be using them for spring cleanup, and any of our lawn care needs.

This company damaged my car, attempted to walk away from the situation, and showed no willingness to handle it responsibly.

After their crew finished clearing snow from our condos, I saw two workers crouched directly in front of my parked car, examining something and picking up small pieces of debris. I asked them to stay put while I grabbed my jacket and shoes. That took maybe twenty seconds — apparently far too long. When I stepped back outside, only one worker remained, already climbing into his truck.

The damage to my car was immediately visible: a crushed license plate and its broken frame. The attached photos show exactly what I found. When I asked the worker to stay, look at the damage with me, provide insurance information, and handle the situation like reasonable adults, he raised his voice and insisted they wouldn’t have hit my car if it had been parked farther from the sidewalk.

I pointed out that the excuse was unreasonable, and even if it had been accurate, it wouldn’t justify the damage. In reality, it was simply untrue – the attached photos clearly show that my car was parked properly with plenty of clearance, and other vehicles were parked even closer to the sidewalk without any issues.

This observation didn’t help. The worker shouted that the damage was, verbatim, “just a piece of plastic”, and announced he was leaving. When I asked to speak with his boss, he shouted back that he was the boss - and then drove off. I cannot confirm whether that claim was true, but the interaction did not reflect the level of responsibility one would expect from someone in that position.

In any case, after the gentleman in the truck left, I had no choice but to call the police. The officer documented the incident under code LSA and filed report #FW1B76LB081K. This ultimately allowed me to receive full compensation for the damage from RJD Property Maintenance.

Reaching the business directly was extremely difficult. They did not answer my calls and did not return messages. Even the police officer noted that he had trouble getting them to respond and had to spend extra time obtaining the required information.

My neighbor, who witnessed the incident, deliberately cleared some of the snow in front of my car to highlight a long-standing issue with their sidewalk snow removal. As shown in photo #3, the actual sidewalk is farther in than where they typically run their machines. They consistently leave snow along the lawn side - where people actually walk - while operating their equipment extremely close to parked cars. This pattern creates unnecessary risk and makes incidents like mine far more likely.

Between the property damage, the refusal to address it, the attempt to leave without exchanging information, and the lack of basic responsiveness afterward, this experience fell far below reasonable expectations for a professional service.

This review is periodically refreshed in response to ongoing efforts by the business to remove it.

We moved to Webster last summer and bought a house with 1.8 acres and had no clue how to take care of it. My husband found Rich’s company and we immediately hired him after meeting him. Apart from making our yard look absolutely amazing, he’s a great guy who runs a stellar business. Every time I pull in my driveway I can’t believe how good my yard looks. If you’re looking for someone to maintain your yard and make your landscape look great, rich is absolutely your guy. He also plows my driveway in the winter and has never missed a snowy day for us. I’d never use anyone else.