Appliance Repair reviews in West Seneca, New York

The guy was awesome very helpful and knowledgeable

My retired father was treated so poorly by this program that at first I thought he was scammed. Not only was he charged $300 for a part he never received and found for $15, but Sears refuses to answer our request to cancel this service. I sent a message to the Facebook chat like the response said to and still no response from anyone at the company and my fathers charges are still not reversed.

Quick service. William (Bill) was great. In and out and fixed in no time

My husband had to help the repairman do his job cuz he wasn't strong enough to do it himself and he didn't have the right tools very disappointed

Todd arrived on time and fixed my gas dryer. He was courteous and quick. He diagnosed the problem and solved it.

Brett diagnosed the problem quickly and explained things clearly.
He was very honest and knowledgeable. Most importantly, he solved my problem.

Brett did a great job explaining what he was doing during the visit and was great in answering all the questions I posed to him.

Lied on the repair cost. They said 119.00 for all. LIES. Try triple that. Train your reps better bc it's false info. We would have never made the appointment if we could have bought new vs repairing. He was great but the customer service agent.. needs to learn the job better. Total Scam

Absolute scam. I NEVER leave bad reviews - but I want to warn people not to book a repair with this company. They took our money, NEVER showed up after THREE rescheduled appointments and caused us 3 weeks of missed work days, stress and having to pay for laundry services because they would confirm appointments and then not show up. We would reschedule…. And the entire process would repeat again.

I called so many times trying to figure out why no one would show up to confirmed appointments - they never had an answer for me. Sometimes they said they “didn’t have a technician”, but if that was the case, the appointment never should have been confirmed.

The worst part is that they gave us FOUR HOUR WINDOWS where the technician “could” show up. We missed work twice and I missed a family event to sit at home for four hours for technicians to never show. Now they’re saying they can’t confirm they will refund us the money we ALREADY PAID…. Even though they never fixed anything, we never received any new parts and no one ever showed up after the initial 10 minute appointment where the man ordered a part and told us he’d come back to put it in.

I have to believe these other reviews are fake or paid for….. this is an absolute scam. Avoid at all costs. I cannot express enough how much we tried to have a simple repair completed and how many times I called customer service just for them to take our money and not show up.

First off I scheduled a repair for a certain time from of 8-12. Nobody showed up for the scheduled time. When I contacted them they said that he will be there at some point today. Terrible customer service as I had to have someone at my house during that time they missed out on work for 4 hours. Then 10 minutes later someone called and cancelled my repair saying the guy no longer worked there. So in matter of 10 minutes he is done all of a sudden doesn’t work for company any more. It gets worse, after this they can’t get me anyone for 6 days. 6 more days on top of 2 it took to get this appointment with no fridge. Then they want me to say that I am the one cancelling the appointment when it was them cancelling. Absolutely terrible customer service will never have them scheduled again. Be warned!

Joseph really dug in to figure out the issue. It was trial & error and called on help when needed. He was tenacious when looking for a solution. So far it has worked...thanks Joseph.

William came and replaced the needed part on my stove and the oven now works like it should. He also replaced the needed part on my fridge however the ice maker still is not working as it should.

Kevin was very knowledgeable polite and helpful. He explained everything to me due to a lot going on so the problem can be fixed.

Never showed up, never called! Wrong address in the system and did not verify when placing the part. Been going through a nightmare trying to get the part delivered, now waiting to have a tech come and appointments continue to get canceled

Quick service, one day wait 4 star. Technician knowledge on repair 5 star.
Service repair price too high for less than an hour service defrosting Samsung refrigerator common frozen drain line 1 star

This was the best technician we’ve ever had! Hire more like him. He was knowledgeable, friendly, & efficient.

Easy to get a much needed appointment! Technician was very good at arriving at scheduled time and fixed the washer quickly. He knew the repair needed right away. Very friendly.

Todd did a fantastic job! Explained everything in detail and showed me his recommendations for repair for my Kenmore Cooktop. He was very thorough and completed the repairs without a problem. Thank you so much for your service!