Baker Home Exteriors

I had a great experience with Baker for our home's roof replacement. David was a very informative and a low pressure sales partner and Ted was on top of things during the install. They left the property with nearly zero signs that they were here (no trash, nails, vegetation damage, etc). Highly recommend.

Recent heavy rain and storms created several leaks in my roof. Joey and Enrique from Baker Home Exteriors came out and were able to replace four compromised roof vents. Both were professional and did great work. They were also able to secure a loose fascia board on one of the dormer's to prevent further water damage from rain. Overall, a great experience.

I recently had a roof replaced with a new one installed by Baker Home Exteriors. My overall impression is a positive one, and I’m very pleased to have a new roof on my home. From my initial contact with Baker, through the installation to the final inspections, my overall experience was positive. I was particularly impress with my Sales Consultant, Kelly Norris. He was respectful, patient and understanding of my need to do my extensive due diligence, so that I could feel comfortable in my selection of my roofing contractor. My heightened need for assurance was the result of previous experiences with service provider who proved themselves to be unethical and without integrity; and left me disappointed and cautious when dealing with future contractors and service providers. Kelly understood that and respected my caution. It was because of my interactions with Kelly, and the respect he showed me on a personal level that I chose to go with Baker Home Exteriors. Throughout the process, I felt that we had created a relationship beyond that of a sales consultant and a prospective customer.

There were hiccups along the way that I noticed and brought to the attention of the Project Manager, Ted Haddock. He was always respectful and always responsive, going beyond perhaps what he was required to do to ensure my satisfaction as a customer. Never did I feel that I was being deceived or dismissed; or that Baker was trying to shirk their responsibility to make the situation right. And during the final quality assurance inspection, when their inspector found something that did not meet his standards, Baker promptly returned to address the issues that had been identified. I could say more, but suffice it to say that I believe I made a good decision to go with Baker Home Exteriors. The human being to human being relationships largely contributed to my level of satisfaction with the business experience and the final product.