HVAC reviews in Benson, North Carolina

Wonderful company with great service!! Michael is the man!

Would not use or recommend. Technician did not show. Neither he nor the company bothered to call customer.

They came on time Jan 2021 and found problem, installed part and correct thermostat next day

Wrose company ever, they came to my house dragging mud all over my carpet, they tried to charge me almost 700$ for something has nothing to do with the problem, i used another company they came and fixed it without replacing any parts, i would stay a way from this business they will try to rip u off

Absolutely most amazing staff! They work fast, and are extremely affordable! 100% recommend!

Home warranty company sent them out to replace my hvac. First of all, it took two years and another hvac contractor to discover that they did not add the additional coolant necessary for the line from the outside unit to the inside unit. They used the factory prime, charged me for additional coolant, but never...I repeat...never put it in. The unit froze up constantly, and we called them out. The service guy didn't even look at the unit. He spent five minutes at the house and said it was the blower. After re-replacing that unit, it still froze up. I called another company (one with a stellar reputation), and after an hour of testing both inside and outside, he said two things that bothered me -- coolant hadn't been added (and there was no sign of leaking) and they improperly installed the blower unit, putting it on bricks instead of a block in the drain pan which causes the drain pan to clog up as well as causing the blower to rust out. I do not recommend these guys. They go by HVAC Defense now, so I guess they're running from a bad reputation.

I had a great experience with Allstar. They were easy to get in touch with, they were straight forward with any explanations, and they offered great pricing. I got advice from them on my home warranty since I was going through that, and they were very helpful. Professional, friendly, and quick responses. I haven't had any problems since they installed my new HVAC.

I called Main Street heating and cooling based on a recommendation for several small HVAC repairs in the past and was always satisfied.  So when it was time to replace the entire unit, they were my first call.  Just like before Main Street made this project simple.  They took the time to explain all of my options and answer all of my questions.  On the day of installation, they showed up on time and everyone on the crew was professional and courteous.  In addition to the installation crew the startup technicians spent an additional two hour with me after the start was complete.  They adjusted my existing dampers to level the temperature in my house.  They took the time to show me what they were doing and how to do it, so I could repeat the process on my own if needed.  Main Street heating and cooling was highly recommended to me I would highly recommend them for all your HVAC needs.

Dexter was very professional. He explained everything he was doing and answered all my questions. I would highly recommend Main Street HVAC.

Amazing service. My AC died the night before, called Main Street and they had a tech out to my home by 9 am the next morning. Great serve ,great price, great experience. I highly recommend.

Quick, courteous and professional. These guys know their stuff and it shows. Thanks so much!

Corey was excellent and got me back in the cool again in a short time.

Friendly, efficient and trustworthy
I appreciated the quick response every time, the professionalism is top rated in our household.
Thanks a million

Main Street always does a great job! We've had them taking care of our heaters and AC units for years and wouldn't dream of using someone else!

Dependable, honest and reasonable. Quick to respond . Highly recommend.

Very professional service. Honest and trustworthy. WI'll give you an honest and assessment and reasonably priced. Fast and reliable service. Goes the extra mile to ensure customer satisfaction. Home grown business with great family values. Would not recommend anyone else. Definitely will use for all services in the future.

I lost my heat at 1:30 in the morning the night of the snowstorm. Called them in the middle of the night and they were quick to diagnose the problem. had to locate the parts and came back as quickly as possible to make the repairs. I would definitely use them again and recommend them anyone!! Zachary was great and fully explained everything. Thanks for your services!!

Great guys very professional!!! Best price around and quality workmanship!!!!! Thank you so much !!!

Let me start off saying that Main Street Heating and Cooling, in Benson, is who my builder selected to install my HVAC systems, and I'm in Granville County close to NC56/NC96, well over and hour away from their shop. There were issues from the beginning and I always felt that somehow it was a bother and that I had somehow I had caused the problem, and finally the owner had to come out, only to discover that part of the system had been, his word's not mine, "Something was installed backwards." He fixed that issue in 2019 and we hadn't had any issues except occasionally having to flush the drain line after heavy rain and making sure that the filters weren't full of dust. Fast forward to this Friday evening the and it just wasn't cooling down but it was cooler outside and so used fans. As a side note, I'm unable to regulate my body temperature, so I have to keep cool when it's hot. My wife and I tried to resolve the issue ourselves, my wife flushed the drain line x 2 and she checked the filters, they weren't full, as Main Street had instructed us in the past, I replaced the thermostat and finally I called Saturday night, we had to use fans again since it was cooler outside, left a message and didn't get a response, I waited until Sunday morning after 8am, called and by 11am didn't get a response. It was getting warmer, more quickly than the previous day, so I called another someone else, more local, who quickly figured out the problem and replaced a bad capacitor. This morning a little after 8am, I get a call from someone at Main Street Heating and Cooling, who noted that I had called and left two messages over the weekend, asking if I still had a problem. I said, "I did not because no one contacted me and that I had called someone else and won't be calling them back because of it." There was NO apology, no remorse, the only statement was "Let me get ahold of the technician.", at which point, I said, "Have a nice day." and then hung up. Maybe, you'll have a better experience, maybe I'll get a call from the owner with an apology, or maybe I'll get a call and be made to feel that it was somehow this was our fault. All I can say is, I won't be calling Main Street again.

We gave very short notice as to what we needed and they were on time and finished in a timely manner. Always enjoy using Main Street Heating and Cooling Inc.

Main Street came recommended from one of my wife's coworkers and we have been very pleased with their service. He has come out quickly for both service calls, explained what the problem was and offered options to correct it. Dexter has been very helpful and we will continue to use him for our heat/ac needs.