A Tech Repair

Do not use this company. It is November 23 and my family has been without heat since November 9. I called to check on the status on November 12 and they said someone would be by the next afternoon. A guy named Victor came 11-13-18 and said we needed a new heater assembly, and that it would be 3-5 business days before the part came in and they could install it. On 11-15-18 I called to check on the status and they hadn't submitted the order yet. I also tried to add a contact number and the woman phone said it was too late to do that?? On 11-16-18 I could not get a hold of them so I called my home warranty company who said they had just received the order but that there was no part size specified so they would contact them. On 11-19 the home warranty company said they still could not get a hold of them at which point I asked for a new company to be sent out. On 11-20 the home warranty tried once more unsuccessfully to contact A Tech Repair and when they couldn't, they dispatched a new company. I have three small kids and we are all sick now. My heating bill will be through the roof for having to use multiple space heaters just to stay warm.

This company has always done great work for us. He is a repeat vendor that we use on a consistent basis.

Provider referred by my insurance company twice now. First time tech came fixed my system in the summer when the cooling part stopped working... Now same unit, just heat not working.

Tech came out told me I needed new heater. My Insurance company ordered the heater. That took a few weeks. Once system came in did not hear from Atech with installation date. Called several times and spoke with Sara. Put on hild each time and told reaching outvto service manager. 3 weeks later i called and spoke to Sara for the 4th time. She claimed parts were there, told me my balance, and put me on hold to reach out to service manager. She got bavk on the phone and said I'll call you back today, this is taking longer than I thought. Never heard from her. Next day I had my husband reach out to see what was going on. Husband spoke with Ivan, who claims now they didn't have a work order number for my address. They told him the insurance company must have made a mistake.

Now, I called spoke to Ivan. Told the same thing. I asked to speak to a manager. They put me on hold for 8 minutes then hung up. Every time I call I am told that they are reaching out to the service manager. Called my insurance company. They were told the company will be reaching out to me with a date. Still no call from this place. The girls that answers the phone (Ivan and Sara) put me on hold then hung up after I asked to speak to a manager.

There is a 100 dollar fee assessed from my insurance company that needs to be paid to this place.

I no longer want them to install my heater. I want them to return the equipment to my insurance company so that I can have a new company complete my work. I am now being sent to their Google VM everytime.

I can only get through by blocking my number, just to have the phone ring constantly. This has been going on since Nov 16th! Parts were delivered Dec. 5. It Is Dec 20th and still no response from the managers at this company. I have a young child and temperatures are dropping.

Please seek other service provider if you can.

Update: 12/22/22

My family has heat, thanks to Charlotte Air Experts! The man came out changed something on the heater and my filter. My heat is on and I did not need a new system as I was told by Atech repair. He did say my system is old, and I may need to replace 1 day, but that day is not the week of Xmas!! Thank goodness.