Constraction reviews in Charlotte, North Carolina

I initially wrote a novel on how bad this company is..later deleted it because I felt bad..but now, idc. Our contractor is absolutely terrible. Between miscommunications, lies, and a lack of urgency/professionalism/ all of the above..this entire process has been a disaster. Our home has been done for two months now and every day we find a new issue. I’m over it. Do not waste your money with this company.

I would just like to say that Madison Home Builders has been a pleasure to work with. Don't know if I'm I'm supposed to give names but Jeff Price our sales rep and also Jimbo our construction supervisor went above and beyond they were kind friendly and professional. They were there to answer any questions that we had and were quick to respond back which was a BIG plus for us. Jimbo made sure from start of the house going up the to finish that everything was on schedule and to our satisfaction. So thanks to everyone who had a hand in making our new home building experience the best. We would definitely recommend people for Madison Home Builders to be there next new home builders.

The whole staff was wonderful and very accommodating. To be a first-time home buyer and have your home built on a piece of land that you bought is difficult but they Made me feel at ease for every step of the process. Only reason I gave them a four is because of the plumbing contractor that didn't have hot water at my house. Outside of that the whole Madison staff was wonderful and I would definitely purchase again from them. Big thanks to them.

We closed on our home May 8th 2020. Though the whole process Madison would answer any questions and help us understand the process. It took about 6 months from site meeting to close. I don't have any complaints about any of the contractors Madison used. The ones I met where polite and willing to help you if you had any questions about what they where doing. Kevin was our Superintendent and did an amazing job at getting things coordinated and finished. Jeff was our sales guy, he was easy to deal with but a really fast talker...lol you can tell he's sold a few of these homes. Sue and Janice helped us out a lot with questions about closing and questions about change orders really easy to talk to and very happy to help. We have lived in our house a little over a week now and we love it. We went with the Ryan plan and turned the formal living room into a 5th bedroom, since we have 4 boys we wanted them to have their own room. My wife loves the kitchen and I love the garage. If you go with the Ryan I would suggest doing the vaulted ceiling in the living room and the tray ceiling in the master bedroom, well worth the money and made a big difference in appearance. We are very pleased with our new home and look forward to many memories here!!

We worked with Jeff, Dave and Janice. They were all wonderful! They handled all my freakouts and all my millions of questions even though I probably drove them crazy. We are loving our new Madison home. It was a long process but totally worth it in the end. We are super happy and glad we picked Madison. Thank you so much Jeff and Dave! You guys rock!!

Madison Homebuilders was great from start to finish. From the planning stages to construction and throughout, they we're flexible and allowed as many modifications as we needed. They allowed us to monitor the process and point out small issues as they arose, which saved us time in the end. No request was too much and our sales rep and construction super was always responsive usually immediately. I strongly suggest Madison Homebuilders for anyone looking to build a home. They are dependable and reputable.

Madison was the place for us. We chose Madison Homes because we live very busy lives and didn't have time for all the things most couples deal with while building a home. We did have to do a few things upfront with permits (which is to be expected), but Madison took care of the rest. Our contractor Bill Reid is the best in the business. We could not have been blessed with a better person to build our home than Bill. There is no doubt that he built our home, as if he was building his own.

From the salesman to the finance company to the lawyer's office to closing we were completely satisfied.

I am so glad we chose Madison Homebuilders! The process for us was seamless! Everything we asked for was above our expectations. The staff was very helpful and followed through with every detail of our plan. Our contractor Bill was the absolute best! He kept us informed throughout and answered any questions we had. The timeline went as planned even though we had a lot of bad weather. I have ZERO complaints about this company. They went over and beyond what we expected. I highly recommend to anyone planning to build a home.

I recently finished up my 1 year warranty claims at Madison Homebuilders. I was in touch with their warranty technician, Kevin Bivins. He went above and beyond, walked through my entire house with me, explained the warranty process, and answered all my questions. He even texted me in the evening after a contractor finished working in my house to make sure everything was done to my liking. I was impressed with the level of service I received.

My experience with Madison has not been great. The building process took almost double what they claimed. Every single trade had to come back at least twice, because they didn't do the job right the first time. They tried to force me to leave a window in place that didn't match any of the other windows in my home. After a meeting with the company president, they finally agreed to change it out. Almost 2 years after I moved in, they were still working on PUNCH LIST items from before I closed. The 2-10 warranty that is included in the build price is just as bad. They will say they are coming and text the night before to say they can't make it. They will also close out warranty items and mark them as completed when no one has been at the house.I truly don't know how they are still in business. I would not recommend this bunch to anyone!!

We had the best experience with Madison homebuilders. From the very beginning they were honest and fair with me. We closed on our beautiful new home on Friday and couldn't be happier. Thank you Tim, Janice and Jimbo! Y'all made the whole process so fun and easy for me. I highly recommend Madison Homebuilders!!

I am editing this to say that after we were in the home, we felt like we were forgotten about. Things that we pointed out that needed fixed while on the walk through on closing day, were never fixed. I could not get anyone to help me or barely reach back out to me and if they did reach back out to me they would tell me they would fix things that were never fixed. I couldn't even get the warranty companies help on many things. The couple things they did fix was sheetrock and painting at the end of the first year due to settling and fix holes in a bathtub (that I asked to have replaced but they only wanted to repair, twice.) Everything else, we were left to do on our own. Just thought it was fair to update my 5 stars to a 3 after having moved in. Now, as we are about to build another home and are looking for builders again, I thought it would be nice to give people a fair and updated review after having lived in the home for 4 years.

We chose the Ryan model. Everyone went above and beyond to satisfy our request. Jeff helped us plan everything exactly how we wanted with several different options. Kevin the builder kept us informed every week and always answered or returned our calls. Janice our closing coordinator paved the way for a easy transition. We had the best experience that we could have hoped for. Thank you Madison Homebuilders for our beautiful mansion as my kids call it.

I’ve been sitting on this review for two years, and since Madison has decided to mark all of our warranty items as “complete” (they are NOT), I feel it’s time to get into it.

First of all, we chose the second cheapest plan, seeing as we are a young couple who were lucky to be in a position to purchase/build our first home. It was obvious from the jump that because we were not going all out or choosing one of their more expensive plans, that we were going to be on the back burner. Our home was not completed in the projected time frame, though we were warned from the beginning that may be an issue. Was it aggravating? Sure. But we dealt with it. Communication at that point was already spotty. At one point the supervisor over our build had guys come to our home and take materials to another build close by without even informing us, which caused our neighbors to get suspicious and warn us that someone was stealing our materials. Madison has responded to several bad reviews saying that due to market demand, supply chain issues, and labor shortages affected their company, which is fine and understandable- but us waiting a month + for an electrician while the home just sits and having multiple different crews come out to work on the house is strange. The workers were using our toilets before plumbing was ever even installed. LOL.

We will have been living in our house for 2 years in April. As one does, we obviously had several minor and major warranty items to be worked on. Most have been completed aside from our flooring and sub flooring issues. This item was marked as an issue very shortly after we moved in. So almost 2 years ago. In this time we have had multiple people come out to diagnose what the issue is. Every time my husband and I have told them what the issue is. And every time they have come, looked, left… Told us we needed to provide the flooring to be replaced (we only have what materials were left over, how is it our issue if there is not enough?). We have been given the run around for so long now it is crazy. “It’s the subflooring. It’s the LVP. It’s fine, this is normal. No this isn’t fine, we have to take up the floors.” Someone will come and look and leave and we won’t see anyone else again for 6 months. They’ll send someone out to shim, when that isn’t what the issue is. They do not communicate. Maybe they will respond to this review and say that they have tried contacting us. Well do you know anyone in 2024 that doesn’t filter their unknown callers? Leave a voicemail, send a text, I promise you one of us is gonna get back to you.
Just yesterday someone for Madison came to our house in regard to the floors. FIRST TIME a madison rep was there for this. And apparently all the info he had was “sub flooring issues”. As many times as multiple people have been out here in almost 2 years, that’s all the info he had. They tried something that didn’t work, and when we called, we were told to stay off the floor and give it a couple of days. Today we get a notification from the warranty place that our items have all been marked as completed. THE FLOOR IS NOT FIXED. Aside from the other issues (our shingles being too long is apparently not an issue that is covered under warranty) the floor is our biggest concern and has been for almost TWO YEARS. We are over this. Over the run around. Over the poor communication and not knowing who to contact. We have been so patient this entire time. We are not the kind of people that like to cause or escalate issues. But our next step is civil court so we can get our floors fixed by someone else who gives a crap and move on. Would NOT recommend Madison.

EDIT: In response to Madison’s response to my review: yes, someone did come shortly after my review, a representative from the flooring company (has been out before) who was here for all of 5 minutes, like he was the first time, told us again that it was going to be a large repair that had to be scheduled, and left. Have heard nothing since. And not a single person from Madison has reached out to us. Instead of two stars, have one.

We had the absolute best experience with Madison! The home building process is stressful, but they made it as easy as it could possibly be. Jeff, our sales guy, was great and Jimbo our super kept the process flowing smoothly. We ended up with a beautiful, well built home that we are proud of and can’t wait to spend years making it ours. Thank you Madison!

The 2-10 home warranty is horrible. Madison tells you that so many items is covered but when you put in a request, they find a way not to fix anything. After my first year in my home, some of the systems that are supposed to be covered are not being fixed by the builder think twice.

Our home is beautiful! From the first meeting with our sales Rep, Scott, to the final stages and walk through with our builder, Roger, we had a great experience with Madison. When I needed information or something explained, I had someone (Amy) to reach out to. She was quick to respond and give me the honest answers I needed.
If you think you can't afford to build your own home, you're wrong. Call Madison; they make it work. We are beyond happy with the process, the craftsmanship, the people and the final product; our forever home.

I was trying to give Madison the benefit of the doubt when it came to correcting issues with our house but since it has been 9 months since we submitted our 1 year Warrenty claims with little to no communication it is clear they have no intentions on coming back to fix my house. We have quarter round that came completely off, the side piece on my island is hanging on by a thread, we have had two doors come off the hinges. One came completely off and almost fell on my children, both A/C units went out. One of our biggest issues is the fact that we have low water pressure which I am assuming is because a filter was never placed during the build. This is our first time with a well and we had no clue that was a thing until our neighbor told us. I am so disappointed in the way our house has been handled and wish at this point we would have chosen another builder.

We were happy to find Madison Homebuilders. We owned land and wanted to build, and Madison offered exactly what we needed. We are very pleased with our home. The quality is wonderful! Jeff and Jimbo were easy to work with. Building is a process, and can be difficult at times, but overall we had a positive experience with this company and got a beautiful home for a fair price.

Building a custom home is not a perfectly smooth process, but with Madison, we were - and we remain - in good hands. Madison always addressed questions, concerns, etc in a timely fashion. Our contractor allowed us to stop by during the build as often as we wanted and was incredibly kind and flexible. Our flooring went in a bit too early and pulled up over the cold winter months after weather delays; Madison replaced them without an issue right before we closed. We only needed one minor follow up about 6 months in and they had someone out to us within 3 days. We get so many compliments on our home. It definitely feels like we go A LOT for our money. We love it and we absolutely recommend Madison to anyone else looking to create that perfect custom home.

We recently closed on your new home with Madison HomeBuilders. David Hinson was the best superintendent to work with throughout the process. He is professional and passionate about building homes and it showed during our build. Mike Boyce also played a huge part in our build. He was always quick to answer any questions we had and made several site visits to ensure things were going smoothly. We are very happy with our home!

We have been so grateful for Madison Home builders to take on building our forever home. First day of construction was November 21st and we just did our final walk through yesterday!! The amount of time that it took them to build our custom home was phenomenal! Jimbo was great with communicating with us through emails, calls and texts. Tim was very knowledgeable with pricing and making sure that we stay in budget. Janice was fast with getting the final numbers and a closing date is such a short time. I will be referring all of my family and friends to Madison Home Builders for their new home!!!! Thank you guys so much!!!