Construction Company reviews in Charlotte, North Carolina

Our yard was dug up and Ansco was supposed to take care of the damages of the sewage pipe being damaged and backed the sewage into our home within a few days. Spilling on our floor and damaging the drywall. This was February 14th the damage was reported. They contracted Roto Rooter and they did do what they were supposed to do in a timely manner (three days of machines in the house to dry up the damage in the master bath). But the rest has been a nightmare. Many times stood up no one showing up to assess damages or loss. Many days of sitting and home and changing plans and work schedules to find out that no one was coming. My contacts where Kevin and Todd at Ansco with no follow up from Kevin what so ever unless I called him which his voicemail was always full. After getting Todd involved it is now switched to AT&T.

Ansco was subcontracted by AT&T to dig and install the their fiber optic cables in our neighborhood. Ansco has ripped up yards, thrown chunks of sod into yards, streets, and sewage drains. They have hit water pipes in several areas in our neighborhood and the water company has had to repair (in front of our house the water company had to work all night). Multiple residents have taken pictures of the damage done in their yards and posted pictures on social media. Our HOA has provided two names, Shane McHale and a Brett, to call, but when called they either promise to meet residents and never show up or they don't return calls. Residents are filing complaints with the BBB, contacting various executives at AT&T, and one has called local TV and newspaper to make this more public. It appears other complaints have been filed against this company from other residents in other areas. This company is very unprofessional and very rude.

Ansco is reluctant to admit that they were digging in my yard at the request of AT&T, to find a "cut wire." In the process, they completely destroyed my landscaping and my in ground irrigation system. They did not leave any identification and a supervisor does not return phone calls. I pretty much agree with every other one star review.

Cornelius NC, Wellesly Village neighborhood, previous 1 star reviews are all correct. They cut 4 gas lines in a 500 ft. stretch over 4 lawns, had to call gas company to fix the cut and to relight all the gas water heaters. I have nice stone work around my flower beds, which now has bright yellow paint on it. The so called "we'll fix everything back the way it was" is not true! AT&T hired these "contractors" to run new internet cable, says alot about the caliber of what AT&T is willing to spend to upgrade their service, but yet they will charge us, the consumer, more in fees. If this company is in your neighborhood, STAY HOME and watch them.

Similar to other reviews, while an Ansco sub-contractor was laying fiber optic line in my neighborhood in August, they hit and damaged my main waterline. I was referred by AT&T to file a claim with Ansco, and it was one long, frustrating nightmare. It took almost 90 days and AT&T personally getting involved to get it taken care of. The company does not return calls or answer emails. Do yourself a favor: If you find out they are digging in your neighborhood, stand out there and watch them the entire time. If not, they will damage your property and disappear. If you do report damage and don't hear anything back on its status in a reasonable amount of time, get others involved such as AT&T or the B.B.B. (Better Business Bureau). Do not allow them to simply ignore your claim or not respond to inquiries. Like another reviewer mentioned, my point of contact (and I use that term almost sarcastically) was Shane McHale. He never returned calls or answered emails.

This company has torn up our yard for AT&T. We have Bermuda grass, they say they have dug our sod up but have the clay dirt on top of the good grass. The longer it lays on there the more damage it will do. I will take them to court to repair it. Small claims costs very little and worth every penny.

Left their wrenches (heavy duty, for securing machinery on a flatbed) in my yard, in the shade, near a bush for me to hit as I mowed the yard. Then, the Att cohort asks if I know if any more tools are in my lawn. And the Ansco "gentleman", in the flatbed truck cab, tells me I can't take pictures of him, I have to tell where he left his tools first. Huh??

This company has completely torn up our neighborhood, hitting water and gas lines left and right. The City is left to pick up the tab for fixing their screw ups. The workers do not speak English, don't seem to know what they are doing, and we are given no updates. We will have three huge bare spots in our front yard this spring, despite the permit requiring them to restore our yard to the same or better condition. Will be taking this up with at&t.

AT&T Fiber contracted Ansco and Associates to install fiber on my street. Before they began work on my yard, I tested my sprinkler system and everything worked properly. After they dug up my yard, my sprinkler system was damaged. I called Ansco & Associates "customer service" at least four times in December. I have not received a call back or any message with a supervisor's name and contact number. It is obvious that they have no intention of resolving this issue. This is a bad reflection on AT&T's reputation as a quality network provider.

These guys hit a water main under my driveway a few weeks ago while digging for AT&T. Today I come home to newly poured 1/2 driveway with the ground very wet from the snow(concrete already sagging) Instead of pooring 6" to match existing concrete they poured 4". Pulled branches off of my bushes to hold there caution tape, the picture framing looks like a 3rd grader did it. Front yard still ruined and still waiting for them to come tamper, re-seed. Can't get a hold of anyone with them.

This company has torn up our entire neighborhood. They've ripped up lawns and even DRIVEWAYS, damaged sewer lines & water lines as well as other utilities. All of this after they spray-painted our entire neighborhood and placed little flags literally EVERYWHERE. They marked up our neighborhood months prior to actually doing the work. No one will call me back about repairs but I've been told they don't do anything about it anyway. The city or someone should step in to protect the citizens that are left to clean up their mess. Of course this in no way makes up for the inconvenience of it all. Honestly we should have some kind of rights. Pathetic.

This company dug on my property for AT&T, left my yard an absolute mess, and dug through my irrigation system. I have been fighting them for 7 months to try and get them to do the right thing.

These people can't dig a hole without cutting internet fiber lines. The incompetence knows no bounds.

They come in, trash your neighborhood, damage the streets, your yard and leave trash everywhere. And we have to let them do it. They do not repair the damage. New Update, last night they cut a gas line, had half of the neighborhood unable to get home. Why do we have to allow these people in our neighborhoods? Update...now 10 days and they are still in our neighborhood, ruining people's yards, landscaping and driveways. I've talked to my neighbors and we've all agreed we will never give AT&T a dime of business!!

From the looks of these reviews and my own personal experience, it appears that we are all facing the same TERRIBLE customer service experiences. The blame is 100% on AT&T and their willingness to hire process and execution challenged organizations as their third party vendors. The reality is, their “leadership” capacity is trash and that is clear all the way through to their work staff.

We just moved into a community last year only to discover that Ansco and Associates and/or one of their subcontractors damaged a sewage line. That damage has cause RAW SEWAGE to back into my home and they have REFUSED to take ownership of the damage. We have not been able to take showers, run dish water and have not been able to wash clothes since JANUARY of this year and we are now days away from APRIL. Every time you try to contact someone by email or phone there is no response. This business should be reported to the BBB and every “leader” there
needs to step down IMMEDIATELY.

Ansco worked as a subcontractor for AT&T in my neighborhood the week of May 09, 2022. They were laying fiber cable and mistakenly cut sewer lines. There was raw sewage matter in the back yard. I called AT& T the same day and filed a claim.

Ansco arrived two weeks later to repair the sewer lines. How do they expect people to live with that type of environmental disaster for two weeks. Did they think it was OK because it was a minority working class neighborhood?

The crew was dispatched in the rain to repair the sewer lines. In their haste to make the repair, they damaged some waterlines, and there was water gushing down the street for the remainder of the night. They returned the following day to fix the water lines.

I submitted a claim to Ansco for out of pocket expenses and the lack of livability in the home 4 weeks ago. Nothing has been paid, so I phoned the Charlotte office.

The person who answers the phone is named Pamela, and she is pleasant and shows a willingness to help. Pamela sent a email to the 2 men I had been assisting me as well as their manager.

One of the men called the same day and was quite arrogant. He insisted I submitted a water bill for $21k, when I had not. He sent the bill to me via text, and it belonged to a neighbor. He was supposed to call back with an update on my claim, but there has been no follow up.

It is not right for Ansco to act in this irresponsible and undesirable manner. II will be reporting this company to the NC Attorney General.

This company subcontracted with ATT to install fiber. Instead of using a horizontal boring machine or hydro drill, they brought in manual labor and an impact drill to dig holes every 10-12 feet and destroy our yards. The QC guy had no answer only “This is the way it is done”. Ansco actually subcontracted the labor to a group that probably doesn’t have the means or experience to run one of these machines. This is a very THIRD WORLD solution to an issue that didn’t need to be an issue with the proper equipment. Not a fan of low ball contracting. Contraction 101, if you do not have the tools to do the job efficiently, don’t bid on the job.

Don’t use them. The Supervisors lie to your face about providing paperwork when property damage occurs. They allowed thousands of gallons of raw sewage to enter storm drain into Lake Norman. Corporate will not do anything. They don’t have spill kits, they don’t have the state required paperwork on hand and refuse to send it.

Great work ethics !!!!

Great builder and great team!

My first time here. Super good service. Maybe I'm easily impressed by NC kindness and hospitality since I just moved from CA. Had great food that was spicier than I expected, but that was welcome. Looking forward to my next visit.