All reviews for Integrity Heating & Cooling

I've been using Integrity ever since I had them replace broken my air conditioner three years ago. I'm always impressed with their service and professionalism. When they do preventative maintenance, they walk you through what steps they took and point out any potential problems. They also offer some non-essential extras but they aren't pushy about it.

Last week my furnace stopped working, I called at 8am, and by 9:30 John B came out to take a look. He found that the problem was a faulty sensor, and the root cause was probably gas pressure that was too high, generating too much heat which caused the sensor to fail prematurely. I had places to be later in the day, so he quickly went out to get the parts that he needed. A couple hours after that, he was done with the fix and adjustments, and my house has been warm ever since!

He also identified an early issue with some kind of growth inside my ductwork, looked like mold. He showed me camera footage of the inside of my ductwork and explained how/why this can happen with fiberglass. I opted to have him install an air scrubber to kill the growth and prevent long term (more costly) damage. That wasn't cheap but I did some cursory research after and it seemed the charge was pretty reasonable.

Overall I'm very happy with Integrity, my only complaint is that they will no longer give you a window of time when you schedule preventative maintenance, you have to have the whole day available. That's pretty inconvenient, but it's only twice a year so I can live with it.

John Black truly embodies integrity. His professionalism, urgency, and deep expertise turned what could have been a stressful repair into a smooth and reassuring experience. He took the time to explain every critical detail using photos and videos, which really built my trust. It’s rare to find someone so thorough and respectful of your time. Because of John, I will absolutely continue doing business with Integrity Heating & Cooling. Highly recommended!

We had a brand new a/c and heat furance installed today. I have used this company for over 12 years and they are great, reliable, knowledgeable. Josh did a great job in sales, explaining everything and Abraham and Demetrius the technicians did an awesome job on the installation, testing and explaining everything. Great company to work with.

I recently had my seasonal maintenance check-up with Tyler Johnson, and I am thoroughly impressed with his professionalism and expertise. Tyler consistently greets me with a warm smile and demonstrates a genuine commitment to excellent service. He takes the time to clearly explain any potential issues he identifies and ensures that all of my questions and concerns are addressed thoroughly. I greatly appreciate his extensive knowledge and professional demeanor. Thank you, Tyler, for your outstanding service.

I’ve been using Integrity for a few years. They always arrive on time and are clear and honest about any issues with the system. Tim does a great job explaining what maintenance he’s doing and is very knowledgeable about the systems function. I would highly recommend this company to repair and maintain your HVAC.

I called they said they would be at my property at 3 then called and canceled. Clearly not “ Acting consistently with your values even when no one is watching, keeping your word, and being truthful rather than deceptive.”. Would not recommend. Do not recommend at all.

Called on a Saturday morning, they said they would be out before 12pm Sunday (the next day). I hadn’t heard from anyone so I called back 1:30 PM Sunday, and they wouldn’t give me a new ETA but said dispatch would call me. Another 2 hours went by, I called back again. Same story, they can’t provide ETA but dispatch would call me. I wait 1.5 hours, call again, same response. An hour after that, I get a text and email that they would come out the following day (Monday). Our heat is broken and it’s going to be 27 tonight so we had to call Morris Jenkins to come out tonight, they are already on the way. I understand Integrity is a smaller shop but the poor communication and refusal to just give us an ETA was very frustrating and had us waiting around all day and nobody showed.

Connected with this company through their agreement with Costco. Wanted a quote to replace my HVAC. I know exactly what I need and offered to share those details with the company ahead of setting any appointment. They insisted on a 1.5-2 hour appointment so they could clearly explain everything. This company assumes all their potential customers are uninformed fools who have unlimited time to listen to their sales pitch. Go elsewhere.