HVAC reviews in Clemmons, North Carolina

Very professional nice people

Can't find better service anywhere good honest service people

Wonderful group of people- replaced AC unit within a day. Professional, kind, and efficient.

Changed my unit in a couple of hours, very professional service! Highly recommend.

Custom Systems are the only people I call for HVAC, they're reliable and great to work with!

I couldn't have been happier! I received 5 bids for a new heat pump. 3 from the large HVAC companies and 2 from smaller companies. The two smaller companies didn't have fancy vans, double screen laptops and big sales presentations... They showed up, and did the quote. Custom System had a great price and well reviewed product. Very consultative on what we really needed in our home. We have 3 other heat pumps and will absolutely use them again when it's time to replace the next in line. We couldn't be happier with the job done!

Unfortunately, my family and I had a horrible experience with Custom Systems HVAC. They installed a new HVAC system in our house approximately two years ago. In December of 2021, we lost heat. Three employees spent over eight hours at our house, managed to fix the heat, but told us the AC would need more work. Given that it was December, we were okay with this information. The company never came back to finish the job, despite multiple calls and email requests pleading for their attention. Finally, in despair, we called another HVAC provider. The repair cost us an additional $3K on a not quite three-year old system that we purchased from Custom Systems, and we are still not done with all of their mistakes. The second HVAC company provided a detailed written narrative and pictures to show us the errors Custom Systems HVAC made when they installed the new HVAC system. The wiring was extremely faulty. A new motherboard was needed. The systems were crossed. The upstairs got no AC, while the downstairs was freezing because the system had been improperly installed. Our dampers were totally destroyed. All of this resulted in nearly 20 gallons of water needing to be siphoned out of our unit. Our overall experience was horrible, and we recommend any future customers of Custom Systems HVAC to proceed with extreme caution. They talk a good game, but they have poor technicians.

We recently purchased our new home after moving from NJ to this area. We were unfamiliar with the functions & controls of the heat pump thermostat. Jacob took the time to teach us how to correctly navigate the system controls. He also replaced a very dirty air filter. He was very pleasant and knowledgeable. Looks like we found a company to provide maintenance for our heating and cooling.
Ken & Fausta Baldwin

Mr Williams did an excellent job thoroughly checking my furnace, taking photos of all parts and explaining the reason for the repairs and costs of each repair. I am very satisfied

I was very impressed with the company (Hawley Air Heating and Cooling) From the get go it was professional . The communication was on point on. These folks know what service is and they follow up all aspects. The representative, Tyler Berrier, answered all question. My wife and I felt very comfortable with the package.

Very professional and responsive. All of the technicians are friendly and professional. Hawley is awesome — the best company we have used in our 20 years in Clemmons! Highly recommend!

Just moved into a new home and googled to find an HVAC company to provide yearly maintenance service. I chose Hawley based on reviews from others. We were impressed with the communication from the home office letting us know when to expect our tech as well as a phone call from our tech 25 min before arrival. Our technician, Jacob, did an outstanding job! Explained everything to our satisfaction. Also appreciated the courtesy he showed by putting shoe covers on when entering our home. Highly recommend!

Jacob Dodds was very kind, polite, friendly efficient, professional and hard working. He took the time to show me pictures and keep me informed every step he was taking to get my air running again. He was also respectful and wore shoe covers eveytime he stepped into my house. I would definitely recommend him.

Our tech was amazing! Jacob was very professional/knowledgeable, and explained the exact issue clearly. Definitely recommend Hawley for anything related to HVAC.

I have to say, after the previous nightmare experience with the last HVAC company, Jacob was a breath of fresh air. He was timely, professional , and knowledgeable. Although he couldn't repair both heat pumps, he brought one back to life and provided me with options for repairing or replacing the other heat pump. I was totally satisfied with my experience, and would recommend this company for your HVAC/Electrical needs.

Travis, Catlin, Justin, Mitchell and the Hawley Team thank you for installing my new system. Just in time too. The winter storm was brutally cold. Thank you for working around my schedule. Thank you for teaching me about the system and thank you for going above and beyond!

Tyler was very professional and didn't mind teaching me a couple of things. He did a great job of explaining everything. Unfortunately my unit had too many different problems and it just made sense to replace it.

The team that came was very nice and knowledgeable about all the services provided. Jonathon and his helper were pleasant and polite. Would recommend Hawley for service.

Excellent service. Prompt and professional. Explained needed maintenance clearly. The technician, Jacob G., was very personable, thorough and professional. Inspired confidence regarding the work needed and work completed. Thanks guys! I’ll be using them as my HVAC people.

Jacob was very professional and very informative. He took his time with me and told me everything that was needed to fix my units. I was so impressed with him and I am going to switch to Hawley for my services in the future and will also be telling my friends of your company.

Hawley Air was awesome to work with, they helped us with our gas leak repair running to our furnace and hot water heater! Responded the same day, despite the icy roads, and Wess and Jacob were super Helpful!