HVAC reviews in Gastonia, North Carolina

I was without air for 4 days. I called one company out and was told the motor had gone bad. Also, there was some type of thick, heavy dust formation building up around and on the equipment. I was told it would probably be best to get a new system since mine was 13 yrs old. The price I was quoted was off the chain. My daughter and her husband recommended Rudy Cools. They came out, verified the motor had gone bad and saw the heavy dust formation buildup. The price I was quoted was unbelievable. I was able to get the new motor, get an LED light to keep down any new growth formations and have the old growth cleaned away. The tech, Brad G was so diligent at completing the job so I wouldn't have to spend another day or night in the heat. They have earned a new customer for life. I highly recommend Rudy Cools.

Ray was very helpful & professional as well as a good communicator. I found it easy to schedule with Rudy Cools and the price competitive.

Everyone is always courteous and they seem to have a great work ethic with a foundation of honesty. Curtis did maintenance on my furnace and was very kind and professional.

Jeff was friendly and knowledgeable. Test the entire system and replaced the Ecobee with a Honeywell. System is working properly now. Thanks so much and covered by your warranty.

Ray was on time, and did a great job with our service. All of the techs we have had have been great, and I would recommend Rudy Cools to anyone who needs HVAC work done.

Great office staff and incredibly kind and knowledgeable technicians! Transparent pricing too. We can home today to our AC blowing hot air and not working. Jeff was here in 45 minutes and we have cool air now!

We were nervous with the storm coming when our main floor heat stopped working. Curtis arrived on time, identified and fixed the problem quickly.

First time using them and so far so good. Just a maintenance call on the ac units and fortunately no issues. Tech was friendly and informative. They’ll come back in the fall for heating and we’ll see how it goes.
Update: fall service went as well as spring.

I ended up having to use Google Maps to search for a contractor since regular search companies gave me businesses that didn't serve my area, or were crazy expensive. I called early in the morning and Amber got back with me almost immediately to set something up. Charles came out that evening came up with a more than reasonable quote. I had purchased all of the piping to extend the gas lines on my deck, but wanted a pro to install. We setup something for early the next week. Josh texted me when on his way and arrived when he said. He finished quickly and took me around showing me everything he did. Very impressed at the quality of the work in such a short time. He, Amber, and Charles kept constant contact via text and email. Add to that how fast they were able to schedule me and just "doing what they say", I couldn't have asked for a better experience.

The communication from our Technician was excellent. He texted me before the appointment before to let me know he was enroute and included a picture of himself. The maintenance check went well.

The tech showed up and immediately knew what my concern was. Not only did he fix the issue he also spent time checking over the entire unit. Each time we've used Rudy Cools the techs make sure they do a full inspection before they leave. It's little things like this that make a difference.

Curtis showed up on time. He was very polite and professional. He answered my questions and was on his way. Thank you.

Normally Rudy Cools does a good job of explaining what went wrong. In this case, they said the HVAC stopped working because the filter needed to be replaced and gave me ZERO other info.
I replaced the filter 2 weeks ago... so it wasn't the filter.

Curtis was so helpful and kind! He was diligent in his work and we always feel a sense of relief after a visit and check up from any of the Rudy Cool’s experts!

If I could give no stars I would. I will never do business with this company again. They spent 3 hours working on my gas pack and misdiagnosed the issue. Technician said it was the control board but called another company for a second opinion. In less than 1 hour I was informed the issue was with the gas valve. Luckily, since Rudy Cools couldn’t tell me when it could be fixed, I did not agree to pay the $778 to fix it. When I asked to be reimbursed for the visit to my house ($95 (incl. tax)) and asked to speak to the owner of the company, the office manager said she spoke to the owner but did not appear to have passed on the information I requested. I was refused a refund. I know the owner to be Michael Argento but office manager referred to ‘Steve’. When I asked for a last name she would not give me the information citing she was not allowed. Entire experience was a waste of my time especially on something that appeared to be simple to diagnose. Technician was rude and never offered me a clear explanation of problem. My advice is to steer clear.

We have a maintenance contract with Rudy Cools. They have been wonderful to work with. When the weather turned really cold and our auxiliary heat came on, I was worried. We talked through it on the phone to do a bit of doagnosis. Ultimately, we decided to have a technician come out to ensure everything was OK. Curtis was wonderful. He checked everything out and reassured me that our system is functioning as designed. It’s great to have the peace of mind and ability to get help quickly when needed!

Rudy Cools is the bomb! They are attentive, knowledgeable and very professional, but relaxed. We feel like they are a part of our family. Brian and the staff couldn't have been more friendly. We have had several companies look at our situation and come back with prices and recommendations that we questioned. Rudy Cools quoted us a better system and some add-ons for a little more cost, but when comparing apples to apples we still got a better price lookling at the overall system. We trust them and highly recommend them.

I wanted to add to my post - We've had this system for a while now. Well, they replaced the original system that was installed and thank you for that, BUT the system has not worked consistently and we have had to call them to come out, at least 5 times since. Everytime someone comes, they say "We found out what it is. It's xyz and I've got it fixed." Well, no, it has not been fixed. All we want is a system that works. The one we had before this one was 15 yearsw old, kept up the temperature, did what it was supposed to do and this one, with all of the rebates still does not function properly. This last technician we had today, was very good. He accessed the problem and said he could not repair it and that someone would call on Monday...

The team was great! They moved my Condenser to make way for a home expansion.

Very professional and thorough.

Curtis was very helpful! Excellent listener, tended to what needed to be done, acted quickly, and was very professional. He explained what he did and best practices to keep problems away in the future. Called Rudy Cools for service at 7AM, was fully sorted out by 4PM - same day. Repeat customer that will continue to use Rudy going forward!

I really loved that I had two young guys who are learning the business and who worked very hard and did a great job. Unfortunately they just missed a measurement and caused a bit of Sheetrock work.
Overall they did great and were super polite and courteous.
They had their sheet rock repair folks come out and walla!
Super patient and they were prompt and great with communication.
Highly recommended!