Appliance Repair reviews in Greensboro, North Carolina

Our technician Drew was great! He was very kind, respectful and knowledgeable. He treated us like we were his family. We definitely will use this service again when we need it. Thanks Drew!

The Sears Protect Appliance did not comply with the contact we signed. I paid for the plan in January, and the contract was made effective on February 8. The first service was on February 19 and the technician stated that the service was not covered and I have to pay out of my pocket. He just gave me an estimate and charged $129. I scheduled the appointment again for the same issue. The technician came in March, made the repairs, I paid the $100 deductible and right after that I received 2 bills for $140 for the same service order with different account numbers. I decided to cancel such a bad service and got charged $370 for discounts received (???). I would have made better use of my money by buying a new dryer instead of purchasing a plan.

Appointment was made quickly. Technician was friendly knowledgeable and I was glad I made the appointment.

Johnny was courteous and very knowledgeable. Repair was handled efficiently.

We were not getting any cool air from our AC unit. Angelo (the technician).spent time diagnosing the problem and was able to fix the issues we had.

Drew is very professional and knowledgeable.
I appreciate having a skilled service person to solve problems!!
Drew deserves recognition for his hard work and skills!!!

I had an appointment where I took the day off from work and schedule it for 8 to 12. The technician did not show -even by 12, so I called and kept in contact with the technician who stated he was one call away every hour up until 5:30 PM then.- The technician rescheduled me without my permission for for a day that I wasn’t even aware of.? (He never showed)-Now bad enough they’re charging $129 to already come out and not assess the appliance, but to not communicate!? This is awful service. I recommend not using it. Even their service center representatives were useless. This guy his name was James H. from A & E repair company -keep in mind if you see that name come up ask for a different technician because he will definitely leave you without service and we will have wasted your day.SEAR Appliance Repair -Seriously need to do better with their contractors. I decided to give Sears another chance on a different day. But this time they sent out a guy by the name of Gregory. Who was professionally , courteous, diligent, careful, and neat. I started this review out with a one star, but it ended up being a five. Gregory received my opinion about Sears. What a nice man.

I normally don't leave bad reviews, cuz. I don't want to ruin somebody's business. However, I've had such a bad experience with this sears service that I really don't even want to leave this comment. I ended up having to have home depot. Send somebody out to fix my product because they could not do it within a timely fashion. They took months upon months upon months and cost me thousands of dollars in lost pay due to the fact that we had to wait for them to come. And they never showed up just to reschedule. And then they cancel the order.And then all of a sudden, they show up with no text, no, nothing

This is the the worst extended warranty we have ever bought. They have rescheduled the appointment 9 times (most of the times during the day the visit was supposed to happen). It has been 4 months since the freezer broke and they have come 2 times. Both times they said it needed a part replaced and they don’t have the part.

Johnny is one of the most knowledgeable, friendly, and professional electricians whom I've ever met.

The service tech was extremely professional, knowledgeable and pleasant. Thank you for your time and for coming out to take care of me.

Our microwave started overheating just before Thanksgiving. The technician knew exactly what was wrong, ordered the parts, and repaired it a week later.

He was personable and nice BUT HE DIDNT FINISH SETTING UP MY THERMOSTAT. I have NO heat now h til someone comes BACK OUT

James is the tech that completed the repairs, he did fantastic. Wish he’d been the one to start this absolute screw-up. It took six weeks to get this completed. You kept canceling the date every week. Then I would call to get scheduled re instated. Then I would be told it would be expedited and the parts ordered hadn’t arrived yet!!!!! Every week I would reconfirm I had all parts I gave part #’s to prove I had parts!!!!! Then I was promised it would be followed up.!!!!! What a scam, you have no credibility!!! I spent $40 on laundromat. Who’s going to reimburse me???
A&E service has no credibility, never use them!!!!

My experience was absolutely fantastic! My technician Johnny called me to let me know when he was on the way. I didn’t get the news I wanted, but Johnny was upfront, professional and courteous! Don’t be hesitant to use this service.

Technician very efficient and knowledgeable. Did fine job. Cleaned up everything nice when finished. Very polite.

Repairman cleaned around gaskets and ran quick rinse, no leaks seen. Lopked underneath, no water seen. So I paid diagnostic fee and hope for the best.

Drew was personable and very efficient. He described what he was doing and why it was necessary. He cleaned up the area and threw the trash away.

Drew called to let me know when he would arrive and arrived on time. Very friendly and professional. He explained what he was doing and options for repairs. Outstanding service.

James was fantastic. He was friendly, knowledgeable, professional and prompt! He diagnosed the problem and repaired my dryer quickly!

Repairman Johnny was wonderful! But the company SUCKS! They canceled and rescheduled 6 times total. Very annoying. Finally got a replacement dryer from Lowe’s. So if Johnny comes to do repairs, great guy.