HVAC reviews in Greensboro, North Carolina

Friendly and knowledgeable. I was on pending list for same day service and got a call shortly after I spoke to Laura about my need for serviceman. Very satisfied with Morgan the service man. Equipment fixed quickly. Would recommend Bain to friends and family.

Never had a single problem with Berico- Bain wants your money. Clearly the old crew cared not the young. I was told they would contact me before any services done- nope- they called me to say the total after they finished. Now suddenly my reset button won't work and given most of us have to work I have to pay someone to come back out and turn on my heat. 15 years I've NEVER had any problem. Thanks Bain!🤬. Funny they try and blame the customer when the customer NEVER HAD A SINGLE PROBLEM UNTIL THEY TOUCHED YHEIR UNIT!! Megan said she would call BEFORE any work- FIRST LIE!! Then a call from service guy says all fixed- Second lie! Now NO HEAT FOR 3 WEEKS!! THEY WANT TO CHARGE ME TO COME FIX!?! UNREAL!!

AC went out and I called Bain Oil. They had a service tech out there within 30 minutes and I live about 15 minutes from Greensboro. The tech was very professional and had my AC running again within an hour. The cost was very reasonable. The staff is always very nice and professional.

Bain installed new Trane dual systems in my home in the summer of 2012. After the initial manufacturers warranty expired, they continue to come out and inspect my units twice a year under an optional extended annual service agreement...which is worth every penny. They have always provided professional, prompt and courteous service. I had an issue with one unit recently and called Bain that morning and the issue was fixed that afternoon. If you are in the market for a new system, I would highly recommend Bain Heating and Air.

First of all they worked me in since the hours I work are difficult to make an appointment... I really do appreciate that! My service person Morgan came, cleaned the unit very well to see why it was not cooling like it should be. It had been on 74 as it didn’t seem to want to go to 72. By the time he was done the AC is at 72! Hopefully it will be able to maintain the temperature. Thank you again Bain and a special thanks to Morgan 😃 oh and you’ve been servicing my unit for 10 yrs!!

Bain could not get to me for over a week but when they were able to get to my home, they were represented by a gentleman named David. David was prompt and wasted no time analyzing and diagnosing my air conditioning needs. He took the time to answer all of my questions and communicated with me on my level. He was thorough and efficient and Bain is fortunate to have such a person representing them. If all of their employees are this efficient then you will not go wrong choosing Bain Heating and Air!

The technician was on time, professional, and efficient. He followed all social distancing and mask wearing protocols recommended by the CDC. He also was the technician to do the maintenance on my oil boiler this past fall and gave very good recommendations for keeping my boiler running smoothly for years to come. I could not ask for a better company with more honest, caring workers. Thanks Bain!

We noticed that neither our a/c nor our heat was working, so we called Bain to come out and take a look at it. Don was the service tech who came. Very friendly, listened thoroughly to my description of the issues we'd been having and walked me through every step of the process he used to figure out the problem. All of the costs were laid out for me before starting any of them once the problem was diagnosed, so there were no surprises in terms of cost. Everything was back up and running in a matter of an hour or so - much quicker than I might have expected given that I wasn't sure what was wrong. All in all a great experience. Bain has more than earned my repeat business for my HVAC and oil needs over the years.

We've had 3 complete system replacements through Bain. Every time we were very happy with how knowledgeable and friendly their office staff and technicians are. We've also had great experiences using the after hours help over the phone. We'll always call Bain!

Our heater just stopped working of course on a very cold night. We called Bain late evening and they came out 30 minutes later. Our heater need some tedious repairs. They had our heater up and running two hours later. They remained 6 feet away with a mask on, took covid precautions. Very professional and very nice. They are very honest too. They could of told us we needed a new heater now to try to make a sale since we have such an old heater but they told us it still has a little life left in it but to be aware that it won't be far from needing to be replaced. We use them to get our heating oil. This is the first time we used them to repair our heater. We highly recommend them!!!! We won't use anyone other than Bain.

October, 2024 - Bi-annual service call, and glad to see OCL is still with the company; as always, he is exceptional at his job, answering my many questions in an easy to understand way, being courteous and efficient, and just a great person in general. He could teach classes for the right kind of Customer Service Tech to be. Thanks again, OCL and Bain!

May, 2024 - OCL is an exemplary representative, checking all the boxes for what good customer service is about.

Everyone was great. Called after hours with a semi emergency, my phone was answered and I was called back first thing in the morning as promised. Worked us in the same morning.

Bob had it figured out and the furnace fixed within an hour. He was very personable and informative: took pride in explaining what was wrong and went out of his way to make sure there was nothing else about to give up on our older unit.

Highly recommend!

Such kind and patient folks. No question phases them. Very professional.

Amazing service, and a great price. My tenant didn’t have heat and was being gouged by other providers. Bain came in with a fair price estimate and delivered the service. Thank you!

Great customer service from when I called and Miguel and OCL came right out to see what was going on. Professional and polite and just great all around. I liked them so much I signed up for an annual maintenance and service plan. Professional and courteous all around. Highly recommend!!!

The technician was very professional and fixed the problem will definitely call them back thanks Bain 😊

We had a very positive experience with Bain. Don is GREAT! He came out to give an estimate and was very friendly and acknowledged our dogs to make them less nervous and barky. Don also got back with us multiple times about our scheduled installation and answered any questions in a very relaxed way, didn't make us feel rushed like other companies do. I liked that they took installation appointments through the main office (apparently other companies don't for some reason) so it was really easy and quick to set up. Megan set up the appointment with us and she was very friendly as well. The guys who installed the unit were done within 5 hours and did a very clean job. And now we have a great new unit that cools the house wonderfully.

Had an old oil heater that was working fine. Then the past couple years Bain became insistent it be replaced. But it worked fine, until after each time they serviced it. And of course had to pay for them to come back out and “tighten” whatever they left loose. And always recommended replacement.
It’s sad when a once reputable honest company is willing to sabotage customer equipment to make a sale.
A couple guys were really nice and say nothing is wrong with it, then the next guy would claim otherwise.
Then they claimed it was beyond repair.
Had it replaced and Bain recommended what they would make the most profit on, not what the home needed.
Now have a unit that is too big for the house (according to one of their own employees), yet runs constantly. Constantly using AUX heat when outside temps hit the mid 40’s.
Electric bills are higher and home is colder than when space heaters were used to heat the home. One employee told me after the fact, that Trane is not worth the money. You’re just paying for the name. And how poorly this thing runs has proven that true.
Have now moved on from Bain, and am sure they will make a snarky reply to this review.
Again, they were once honest, but like so many companies, they too have become all about money.

Wonderful job, quick and simple. Loved working with Victor!

Bain was very professional,fast and courteous! They installed a brand new system and repaired my other older unit. The new system is so nice! Quite and super efficient. When my other system needs to be replaced they have the job. Thanks Bain!!!
Follow up warranty service was very disappointing. Had to pay for labor to replace a faulty thermostat that should have all been covered by warranty! Read the fine print!

Jessica got here when she was scheduled to and was pleasant, efficient and quick. 10 stars