Appliance Repair reviews in High Point, North Carolina

The technician, John, who visited our home to repair our broken LG refrigerator, was professional, punctual, and friendly with my kids. Kim, who booked the appointment when I called, was very friendly and helpful. Fortunately, the repair was covered under our LG warranty, but if we would have had to pay, I wouldn't have a problem paying for this level of quality service and professionalism.

My LG fridge stopped cooling and I found John Michael & Associates on the LG website. The person that answered my call was fantastic, so helpful in ensuring that a repair could be scheduled quickly and that LG warranty would apply. John came to our house the same day!! He fixed the fridge quickly. It was an amazing experience!!

I sure wish I could give more stars! We had our range worked on by this company and I’ve never had better service and professional service at a fair and reasonable price! Our tech Johnny was on time and very, very professional! I highly recommend this company for all your appliance repairs.

Tom and Dave were ABSOLUTELY AMAZING!!! I highly recommend this company. They are kind, informative and very knowledgeable. Actually, they are the Chick Fil-A of Appliance Repairs!😊😊😊

The owner of the company, John Michael himself, came out and did the repair. Can't do much better than that! Knows what he's doing, very professional , also very personable.It's always a bonus to find a tech and support staff (Kim) that have integrity. I would recommend this company in a heartbeat for appliance repair, already let our friends with LG refrigerators know about JM&A!

I would highly recommend John Michael and Associates to anyone!! The owners were so genuinely friendly, professional, prompt, and did exceptional work.
The owner, Kim, went above and beyond to assist me & truly cared. John was also excellent! He was very knowledgeable and explained the issues to where it was easy to understand. John Michael and Associates will definitely be my future repair pros ——for a very, very long time!! Thank you for being awesome!

I have never had such an easy experience with an appliance repair. Paige was the best and had so much information about the recall on my LG refrigerator which I didn't have any idea about. I am not for sure if it was the owner that came to fix our appliance or not but he was fantastic!!! I even received a follow up call the next day from John to make sure it was working correctly still. I highly recommended this company for an appliance repair.

Excellent and professional! This business kept me updated, arrived when they said they would, and so friendly! You will be glad you chose John for any appliance repairs! Thank you! Tracey & Richard Adkerson, Dry Fork, Va!

Excellent service- Tom took the time to explain the issues with our refrigerator and the steps needed to correct. Very friendly and professional- knows his stuff!

They were polite, professional, prompt, and fixed my refrigerator in about 2 hours. It was a major repair, but it kept me from having to shop for a new one that would actually fit into my tight kitchen and kept a refrigerator from going to the landfill. So pleased and grateful!

I was having issues with my LG refrigerator. After jumping through several hoops, I was finally directed to John Michael and Associates. I cannot stress enough how lucky I was. When I called, the person on the other en of the phone was extremely polite. They were able to schedule a very convenient appointment. Even better, John Michael called me a day early to see if he could come by then. He was very polite and professional and finished the job quickly and efficiently. I will unquestionably next calling John Michael and Associates for all my appliance repair needs!

Honest! Honest! Honest! They are so honest. They dispatched a technician to examine my gas range that was under warranty.

When I spoke with their dispatcher, they indicated that there would be a $99 service charge if the diagnostic determined that the issue wasn’t a manufacturer’s defect.

They came on time, and the technician (Jon or John) they sent was extremely personable, polite, and thorough.

Needless to say, the issue had more to deal with the manufacturer in a gray area that may not be covered by the warranty or by the seller.

Rather than charge me the $99, they realized that the issue occurred through no fault of mine. So they refunded the charge.

You just don’t find companies that are honest like this anymore.

This is more of what you used to find 50+ years ago when people were men and women of their word. Real old school - do the job right and do it honestly.

I would recommend them to anybody because of what they did today.

Very unprofessional company and staff from the scheduler to the people they send to your house. Basic professionalism and communication skills are lacking. They refuse to schedule a time or even a timeframe. They call you at 6:45 am and tell you when they’ll be at your house that day. Never heard of such a terrible scheduling system. The person who was sent to my house was very rude, disrespectful, unprofessional, and condescending. He wouldn’t answer my questions or address the issues he was there for. Do not give this company your business.

I contacted this company to diagnose why warm water was not flowing into our washer. John responded quickly and visited our home within 24 hours of my call. He checked all connections, and verified the temperature of all water coming into the washer. He was extremely thorough detailing how the water was coming into the washer and what the temperature of the water was during each cycle. Problem solved! He was very courteous, and on time for the appointment. I would highly recommend using this company for appliance repair.

I had a lot of trouble with my Samsung and LG refrigerators, but this company was amazing. Kim was very helpful and arranged the appointment quickly. She also contacted LG and got the parts covered by the warranty. I was worried because my fridge broke down right before Christmas and LG was not helpful at all. Kim took care of everything, followed up with me and got my fridge working again for free. This company is awesome. It’s hard to find such service and people these days. John did a great job fixing my fridge and taught me some things I didn’t know.

Great tech, Tom was on time and got the job done fast. Very respectful and helpful. Fixed the fridge and was gone in around 30 minutes. Great experience with this company.

Tom was wonderful. He is very pleasant and explained the process as he repaired my refrigerator. Welcome to NC Tom - you are an asset to our community!

My experiences with John Michaels was not good

I was given an appointment through Home Depot for warranty work on my washer that was in need of repair. Although I was given an appointment in a very timely fashion it was fraught with confusion and conflict. Some fault does lie with Home Depot .

I was told I needed a 2nd technician bc my washer was a stackable pair. The owner John told me he didn’t receive an approval for a 2nd technician and couldn’t come out until he received it. He also told me I may be have to detach the washer and dryer myself. I thought he was kidding at first.

Due to the fact I need my washer and physically can not move the equipment I called Home Depot to find out the problem. Home Depot told me they approved it. It took some time on phone by me to get it all completed.

John Michaels was very accommodating at first with my schedule. I made sure the parts ordered for repair were available and untouched as per request of their office. Also the area for repair was cleared and cleaned for their ease(as it should be).

John was very short on phone with me the day before appointment which I assumed was frustration of working with Home Depot protection dept which could be absolutely understandable. I was wrong.

Two technicians came today one being John the owner. He asked me what was going on with the washer I explained everything that occurred. In my opinion he definitely was not pleased to be at this appointment due to the fact the washer may have to be detached. John was very short and rude for the second time. He didn’t listen and cut me off when I conveyed information about washer.

He was ill prepared for this repair appointment. He asked me for towels which I gave him not a problem. When I asked him questions he ignored me. I thought maybe I didn’t say it loud enough. I repeated the question. Nope he ignored me completely. I knew then this was not going to end well. I asked why he didn’t answer. He then told me he was not answering and wouldn’t do the repair. And his technician that accompanied him didn’t say anything bc he looked dumbfounded.

And so he left without completing the job left the parts and haphazardly pushed the machine back in its original position. Leaving a large family without their washing machine is a disgraceful thing to do. Very disappointing and stressful.

This is not the first time I have a bad experience with John Michaels but it was few years back and mishaps can happen. I figured to give them another chance. Customer service was very polite. Tom the technician who accompanied John was very polite as well…. not John the owner.

It’s always unfortunate for a company to get a bad review especially since they have had so many good ones. I do not make it a habit to write a review such as this one. I think customers should know all the information when they hire this company or may be encouraged to use them for warranty repairs through Home Depot. You have a choice to change repair company.

Of course I had to let Home Dept know what transpired mainly bc I needed another repair company.

This company is AMAZING!! John was very nice and kept us updated on the progress with our washer and dryer!! I would highly recommend this company for your appliance repair needs!!! Thank you again for your amazing service ❤️

John and Tom were very professional.
John called me to inform a time they would be at my house.
Very professional and polite.
Before and after my refrigerator compressor replacement on my LG.
I'll know who to call next time one of my appliances is not working.
Byron Lindsay

Tom - the service technician who came in to fix the issue was very knowledgeable about the refrigerator . Took every effort to explain the problem and the fix . Did a great job overall . Glad LG set up this service request with John Michael and Associates .. thanks